Salem Transmission Service Inc.

Body Graphix

★★★★★

6 years ago

Took my 99 Durango in expecting major issues. Turned out to be a TV adjustment, and now shifts perfectly. Rick was very professional and hones . The staff was great. Won't take my cars anywhere else for transmission issues.

John Mahar

★★☆☆☆

6 years ago

Get a WRITTEN QUOTE!!! I called Rick for a quote for a transmission oil change and filter on my motorhome with a Sprinter 3500 drivetrain. Rick gave me a quote for around $350 to $400...I agreed and brought it in.... Upon picking my vehicle up I was told that I owed $660.00!!!!! Nowhere near the quote... Rick said the transmission was pretty standard and they are familiar with it. So how did we get from "around $400" to $660.00???? Lots of reasons but none that makes any sense to me. If they are familiar with the model and have done them before???? and why did I not get a call before the work started to tell me it was going to be quite a bit more money to service my transmission??? I suggest you get a written quote from these guys...they up-charged me without any warning and blind sided me with the bill.

Derek Wolfson

★★★★★

Edited 5 years ago

Been rebuilding my own 4R100 and called Rick to see if they could throw my case in his cleaner. He said no problem! $25 bucks out the door. Great deal and I learned a lot speaking with Rick. Shop is clean, tidy and organized -- this is the sort of place I'd want building my transmission! Thanks Rick and co. A class act with a clear attention to the details necessary for rebuilding a transmission!!

Jack Dempsey

★★★★★

2 years ago

Transmission pan started leaking a year after I got my service. I was in Oklahoma when this happened and they were cool enough to send me a replacement gasket in the mail for free because I couldn't drive back to salem. Great guys very polite.

trevor Buck

★★★★★

3 years ago

Rick was able to diagnose and explain a transmission problem in a way that was honest and calm, at a time where the stress of a hefty repair was on my shoulders. He took care of my cars issue and gave me guidance should anything like this happen in the future.

Tami Cree

★★★★★

Edited 5 years ago

These guys are amazing! They did a great job on my car! Checked in everyday, talked over repairs before they did the work. And my car has never shifted this smooth! I highly recommend them.

Carrie S

★★★★★

10 years ago

They were very professional. The facility is well maintained and clean. It's very obvious that they're extremely knowledgeable and they went the extra mile to make sure my transmission was working the best that it should. The price was great and they were very fast. I appreciated that I only had to be without my car for 1 day. We will be return customers if ever needed and highly recommend them.

JJ Schirmer

★★★★★

5 years ago

If you need a transmission repair or just a maintenance service, Salem Transmission is the place to go. Rick is a great guy, who runs and owns a great business. Rick and his team were professional, from start to finish. I went in for a quote, and happened to talk with Rick himself. He fully explained the service, and informed me of any possible issues that could arise. And better yet, he explained it in a way I could understand. He then quoted me a price and let me know when I could come in. I did my homework, and found that Salem Transmission was the best choice. When I scheduled my appointment I spoke with Dan, who was kind and informative on the phone. When I came in for the appointment at 8:30, the team was ready to go. I walked to Black Sheep Cafe (Another favorite of mine) and had breakfast. By the time I walked back, my service was complete. And by service, I mean Transmission and converter flush. Dropping the Transmission to change the filter. The whole nine yards. I can't say enough about how pleased I am with there service. So if you need Tansmission work, you know where to go.

Brandon Kremer

★★★★★

a year ago

These guys are absolutely amazing. Very professional and very honest. They will do whatever they can to help you and that's awesome. I would HIGHLY RECOMMEND to anyone. These guys are the best 💯👌🏽🙂

Cade Goff

★★★★★

8 months ago

I was told one thing by a different shop and took it to STS for a second opinion. Dan and the team gave me an honest diagnosis and got my car fixed up.

John Fowler

★★★★★

2 years ago

Based on good reviews, I chose Salem Transmission to take my Dodge Ram 2500 to for ongoing transmission issues. I am so glad I did. These guys are first class and efficient! Not only was the work done as per their quote but in and out within the day. Dan called me and told me what he found and how much it would cost. When I picked it up it was exactly the same price plus they fixed an issue with my battery cables. Besides being very knowledgeable they were also very personable and explained in terms I understood what needed to be done. Good old fashioned customer service!

Kyle Spear

★★★★★

4 years ago

Personable honest service. They answered all the questions I had about the service and my vehicle. The guys seemed like genuine mechanics that cared about the life of my vehicle. They understood that my vehicle is something special to me and assured me that everything they were doing was up to high quality standards and would inform me if they saw anything out of the ordinary. The prices for the services were very fair especially compared to the dealership. They communicated well about everything and I didn't feel rushed or pressured into doing anything. Thank you, Sean. Thank you, Rick. I appreciate your help a lot and will be back for more help with future maintenance. I highly recommend.

Tom Chereck Jr

★★★★★

a year ago

Inexpensive way to diagnose transmission problems. 1998 Sienna needs new tranny but a maintenance service allowed it to work better while I get work done on my utility truck transmission. Reasonable and easy to get in for a check up, honest about work needing done. Great work, thanks.

byung lee

★★★★★

10 months ago

I came here to check the transmission and repair it if there was a problem. Fortunately, I got a call after the check that there was no problem. I am grateful to Dan for the free check and for being so kind. If I have the chance, I will visit again. And I recommend it.

Mikel Crawford

★★★★★

6 months ago

Want to say thank you to all the staff. Everyone there was very helpful. Thank you again very much for my new truck (feels new now) It Drives like brand new. 🆒🔧😎 Thanks Mike

TheXiledsoul

★★★★★

9 months ago

The guys here are awesome and are super knowledgeable! Customerservice and haste was great. I had an issue with a 6.7 powerstroke transmission that they ended up needing to do a full rebuild on and got me squared away in a hustle!

Sofie Geer

★★★★★

a year ago

These guys are honest. Dan took a look at my car and thought he'd found the issue (it hadn't been putting out any codes), so I brought it back to try the solution he suggested and they found it was a significantly bigger problem than anticipated. Instead of trying to convince me to spend more than my car is worth to rebuild the transmission, he waived my fee for the day (so unexpected and kind) and recommended I start looking for a new car, which I'd kind of felt was coming anyway. But the folks at this shop are really just top notch, honest folks. No upselling or wild goose chase attempts, which my budget is thankful for. Will definitely be bringing any future cars to them.