About Business
For professional Car Repair care in East Rochester, NY, Rochester, look no further than Schoen Auto. Their team excels at delivering top-tier results for Auto repair shop, Auto tune up service, Brake shop and related Car Repair needs. Their customer-centric approach has earned them a 4.9/5 rating based on 366 pieces of feedback. They have become an integral part of the East Rochester, NY community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Rochester, Schoen Auto is ready to assist with your next project or repair.
Google Reviews
Carrie LaVancher
★★★★★
6 months ago
Very friendly and helpful staff. Prices are very reasonable and nice to have a loaner car. This will be my go to place for vehicle service from now on.
RGU RGU
★★★★★
6 months ago
Very fast and seemingly very competent. I had an oil change only but they used the kind of oil I wanted and I was pleased to see a Wix filter and not a store brand or worse yet a Fram. Will go back
Tanner Kahm
★★★★★
10 months ago
I have been going to Schoen for about three years. They are straight up, fair, honest mechanics. They are very good at identifying and solving any issues your vehicle may have and do so at fair rate. No he is not the cheapest, but when you pay peanuts the quality of the work will drop with it. While my beater may have just went and I just got a new car, I know where I will be taking my car when issues arise!
Christine Baker Marriage (24thrive)
★★★★★
a month ago
Had a wonderful experience here. Felt comfortable and did not feel taken advantage of like I have in the past with other shops.
Nicholas Weiner
★★★★★
6 months ago
First time here for a simple alignment. Got me in with no appointment at 8 a.m., car was ready by noon. Wow. Fast, kind, and the price is right.
Dave Hope
★★★★★
Edited a month ago
Evaluation of brake fluid loss issue with suggestions for possible future remediation performed efficiently and rapidly. Schoen Auto always hits the nail on the head with NO inflation of the issue at hand or superfluous suggestions. This shop is excellent!
Tom D
★★★★★
6 months ago
I've been going to Schoen Auto Repair for several years now, and couldn't be happier with the service, staff, fair pricing, and their new facility. I have an older Land Rover which can be a bit intimidating for some shops, but Schoen Auto has been taking good care of her. I highly recommend!
Joe Commesso
★★★★★
7 months ago
My experience was flawless. My truck broke down, there were several estimates provided for the issues found by the techs, all have been discussed and I understand exactly what to expect once the parts are ordered. The staff was great to me, got my truck running and back to work! I think I have found my forever auto shop.
Troy Twomey
★
☆☆☆☆
Edited 6 months ago
Had repairs done, and 4 new tires put on car past repairs done well but this appt not so good. Scratches on right rear bumper and driver side door low side of door. New tires not clean off, still had shipping glue or something on it. Not happy with. And 2 yr warranty is a joke my front brake all replacement rotors and everything else had falling apart good thing my tires nosing I could have brake failure and crash my car done with this s shop.
Alice Chester
★★★★★
6 months ago
I am so glad I found Schoen Auto. I needed to have 3 services done on my car, and it was a pleasure having it done here. The people are polite, professional, honest and obviously love what the do. The customer service area is by far the nicest I've seen at an auto service shop. Highly recommend this company and look forward to have future work done.
Ed Maguire
★★★★
☆
6 months ago
Excellent diagnosis. Delivered on estimated repair completion date. Did only what was necessary/requested (this is a big win). At tad pricey, but isn't everything today? My first service by Schoen leaves me with the feeling that the people working on my quirky old Saab know what they are doing, (as did Impact, the previous occupants of the building).
Dan Michalko
★★★★★
4 months ago
I've been to this repair facility twice for some significant work on my F150 and both times they do amazing work at reasonable prices. Their new facility is just outstanding. Nice waiting area with coffee. Their appointment text software is great!
lori i
★★★★★
5 months ago
I loved my first experience with Schoen Auto! They communicated with me clearly and often, gave me a loaner car, were always professional and friendly. My 2006 Accord, which needed a lot of help, is now working beautifully! I will definitely be going back to Schoen!
Мар'яна Жук
★★★★★
a year ago
Schoen Auto Repair is hands down the best in town! From the moment you step in, you're greeted with professionalism and expertise. The team goes above and beyond to diagnose and fix any issue with your vehicle, ensuring safety and reliability. Their attention to detail and commitment to customer satisfaction is unmatched. I highly recommend Schoen Auto Repair for all your automotive needs!
Alex Raia
★★
☆☆☆
a month ago
I would not recommend taking your vehicle to Schoen Auto. I brought my car to get a key fob programmed and they couldn’t program the key, apparently the aftermarket key I had brought was not working… ok, fine. They still charged me $180 even though no work was done on the car, or key, claiming that there was a hefty registration fee for the key programming software. However, I learned that their technician was also programming a couple of keys for his car, using that same license that they charged me for. They let me, the customer, foot the bill for their technician to program his own personal keys. Not cool.
Will Zev Prahl
★★★★★
3 months ago
We've been using Schoen for our regular services and repairs for the last couple years now. It is consistently a pleasure to work with these people; they know us by name and always have a smile or a kind word for our kids if they are with us. The front desk staff and mechanics are knowledgeable and willing to explain as much or as little as we need to know. We have never felt pressured into extra work or taken advantage of. One way they went above and beyond for me was that I by mistake came in for my oil change a week early, and they still found the time to take care of my car while I waited. (This was an un-looked for kindness; please do not demand it!)
SQUiRRELYKev (SQUiRRELYKev)
★★★★★
a month ago
Very nice place. Detailed, thorough, kind workers. Plus the nice person who works there with the long hair helped pushed my car out of the ice/slush on my way out. Thanks! Great service, great place and cost-effective. Amazing inspection.
Gabrielle Haley
★★★★★
2 months ago
I only had an oil change and NYS inspection, but the staff was professional, friendly, respectful, attentive to questions, and helpful. The waiting room is clean, comfortable, and spacious. Making the appointment was quick and painless. They told me it would be about an hour while I waited. It was done in less than an hour. I think I just found my new go-to for auto service and maintenance!
Mike Dakin
★★★★★
2 months ago
Great experience getting my car battery replaced! Scheduling an appointment was quick and easy. The service center was clean and well-organized, and the staff took the time to explain everything clearly. Everyone was courteous and professional throughout the process. They got me in and out quickly, and the price was fair. Highly recommend this shop to anyone needing car service
Virginia Beeson
★★★★★
2 months ago
Justine and the crew at Schoen were absolutely fantastic. I was in this week for some diagnostic work and an oil change. She was friendly, knowledgeable, and didn't try to sell me on anything I didn't need. She also explained everything thoroughly and kept me apprised of progress throughout the time they had my car. Plus they were able to arrange a free loaner. Thank you all so much, I've definitely found my new forever auto shop!
