Simi Valley Chevrolet Service

Daniel Quintanilla

★★★★★

6 months ago

Great experience. App didn't confirm the appointment but was taken in. I did have to wait but was offered a Lyft instead of waiting for the shuttle which was extremely welcomed. Great that the servicer (Jessika) was able to explain issues with the vehicle which is something you'd generally ask the tech and understood what needed to be done

Michael Molnar

★★★★★

7 months ago

Jessika Johnson in service was awesome. Super friendly, super helpful, and made the whole thing easy. Really appreciated the way she took care of everything and made me feel taken care of. Great experience all around!

Geoffrey Hickey, Esq.

★★★★★

2 months ago

I needed an oil change and a few other minor issues handled and Simi Chevy got me in quickly and got everything taken care of.

Cindy Dorn

★★★☆☆

8 months ago

The email I received inviting me to this survey said the service was on June 30. I was not there on June 30 but I was there on June 20. It was my first "service" for my Equinox EV. Don, the service technician, was rude. It was as if I was interrupting him from the moment I walked in the door. When I asked what was covered in this initial complimentary service visit. He said they rotate the tires. That's it. When he printed out the paperwork for the 2nd time, because the first time was wrong, it included a fee for changing the cabin filter which I did not ask for. When I booked the appointment I requested to wait for the service, but Don scoffed and said it would be at least 3 1/2 hours. In the meantime, Jessika (the service tech in the next cubicle) was helping another customer who was there for the exact same thing. I heard how friendly and helpful Jessika was explaining to the customer why she was there and what was to be done, etc. If I return to your service department, it will only be if I don't have to deal with Don.

Emmanuel L.

★★☆☆☆

4 months ago

I had an appointment at 8 am, arrived 30 minutes early. I didn't leave until 1230 pm for a transmission fluid flush and oil change.

Jimmy B

★★★★★

Edited 5 months ago

Jessica in service is honest,nice,and very helpful.

C8

★★★★★

9 months ago

Ed and the techs in service are highly skilled… took in a hybrid car for a pretty hefty repair and as soon as part arrived he got it done same day, whole front end had to be dropped. Car came back like new. Will absolutely service my car w him only

Chuck Mouwen

★★★★★

Edited 9 months ago

My recent visit was due to a Dealership Recall for my 2023 Tahoe noted below: Serial Data Gateway Module and Radio • N242435631 - Failed Brake Fluid Leak Detection • N242447990 - All went well. Scheduled the service a day ahead and dropped off the vehicle in the morning. It was ready shortly after lunch. All went well and as always the Service Department was Professional & Courteous. Keep up the Great Work! Chuck

sandra carranza

★★★★☆

4 years ago

Nice friendly staff, they have the good Starbucks ☕ and hot chocolate that one could grab for free while waiting for the shuttle to driven home, or waiting for your car 🚗 to be repair !! 😀..

Luke Freriks

★☆☆☆☆

2 years ago

This dealership is the worst. I left a pair of Prada sunglasses in my old vehicle that I traded in and Alex a salesman and their gm assured me they would hold onto them for me next time I was in. I checked in a few times via text and they told me they were still there. I show up and they were all of a sudden gone and not in a safe place. Also scheduled service for running boards that they owed me from the new Tahoe sale. Took over 2 months to arrive and i had to keep calling back as they would never return my calls. I finally triple checked and made an appointment and when I arrived they had no appointment and could t find the running boards. Just absolute terrible buying experience all the way around. I would suggest purchasing somewhere else and will never be back not to even get my oil changed. Everyone is totally clueless and will text you things they have not verified or even have a clue on. They also wouldn’t do anything to help with the cost of the sunglasses they stole. I suppose that’s what you get after purchasing an 86,000 Tahoe from them.

George Berumen

★☆☆☆☆

a year ago

Brought the truck in at 8:00 am for a check engine light, got the 1st and only text around 2:30 that the diagnostic had not been performed yet. Couldn’t get hold of Johnathan so I asked for a shuttle to pick me up from work (10 min away) so I could see what’s going on. It’s 5:30 and just got told all service advisors leave at 5. No courtesy call or text letting us know what’s going on. Asked for a loaner, rental or ride home and apparently they can’t help. Now I have to pay $50 for an uber. ALL this could have been avoided with SIMPLE TEXT. My advice is don’t bring your car here and if you do bug them every hour until you get a response. Worst part is I’m pretty sure my Repair warrants a car loaner.

Sheryl Hain

★★★★★

2 months ago

As always Jessika takes good care of me and my car!!

david lee

★☆☆☆☆

2 years ago

Dropped off our C8 with 7K miles due to a check engine light. After two days, they claimed they finally found the problem. Picked up the car and only 30 miles later, the check engine light came on again, and stayed on. It drives worst now then when we first took it in. Wasted two days of our time. Their service department is questionable at best. We are car enthusiasts and this by far the worst experience we have had to date.

eddie yustiis

★★★★★

5 months ago

Jessika goes above and beyond excellent customer service

Kym Wollner

★★★★★

a year ago

Great service and no wait. I usually go to Rydell, but they are always busy. Simi was not busy at all it was great. I will probably be going here from now on. Just due to no wait. Service at both is good.

Sarah Zak

★★★★★

3 years ago

I have come to Simi Chevrolet a few times now and Jessika has been the one to help me. I can't speak highly enough about her. She is knowledgeable and so great with details and explaining everything. She is always smiling and very kind. The whole process is actually enjoyable and quick!

Steve P

★★★★☆

7 years ago

I finally brought my leased electric vehicle for manufacturer recall service, after getting multiple phone calls and emails from this dealer over the last year. The appointment was super easy via the mychevrolet app. When I arrived, and walked up to the counter, my appointment time and name was listed on the big screen tv, along with other filled time slots, airport flight info style. I was given a 2.5 hour turn around time since I was going to wait at the dealer.Jessica, the front desk service manager, emailed me my estimate. The waiting room was spacious w comfy chairs. For some reason though they kept the double sliding front doors open so it was a bit chilly on this crisp winter Monday morning. Close to 3hours later, after they washed my car, I was out of there. Later they emailed me a PDF copy of my complimentary vehicle inspection. Even my Audi dealer doesn't do that. Given that I leased this vehicle by back and forth emails, arriving at a mutually agreeable price, I shouldn't be surprised about their convenient, high tech style. Thank you.