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About Business
For professional Car Repair care in Athens, GA, Athens, look no further than Specialty Paint & Body Repair. Their team excels at delivering top-tier results for Auto body shop and related Car Repair needs. Their customer-centric approach has earned them a 4.5/5 rating based on 73 pieces of feedback. They have become an integral part of the Athens, GA community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Athens, Specialty Paint & Body Repair is ready to assist with your next project or repair.
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Google Reviews
Dustin Bratcher
★★★★★ From the time I walked in the door to the time i drove off the lot, my experience was unlike any body shop I have ever visited. I arrived frustrated and felt raked over the coals by multiple places before arriving at Specialty Paint & Body. To say I wasn't in the mood to be haggled on on labor was an understatement, and I had already braced myself for another unpleasant experience. Chris and Nick were kind, patient, and spent a great deal of time looking at my vehicle with me. They didn't have a "salesy" tactic that we all dread when going to a body shop. I drive a 2016 Ford Fusion that I bought brand new. Unfortunately, a leak in my trunk caused my trunk and back seats to flood with water as it rained heavy the night before. Before agreeing to any work, they refereed me back to the Ford dealership to see if i could get the issue fixed under warranty. Chris and Nick were looking out for my interest and I appreciate that. I went to the Ford dealership hoping they could help, considering the issue isn't a result of an accident. My mileage was 36,020 on my odometer. Ford told me there is nothing they could do under warranty because I was over 36,000 miles. ONLY 20 miles over! They wanted to charge an egregious labor price so I left. I returned to Specialty Paint & Body after leaving Ford upset. While visiting Specialty Paint & Body and working with Chris and Nick, I was treated like a friend. We were able to quickly diagnose the leak and they were able to fix it. The attention to detail and customer service that I experienced was non-comparable to any body shop I have ever been to in the past. I will absolutely be coming back for all my body shop needs. Thank you Chris and Nick.
Ben Fuller
★★★★★ I came here to see if they could replace my busted tail light and within 5 minutes, two of the employees, Cale and James, were out in the parking lot helping me with my truck. The piece I bought online to repair didn’t fit perfectly and these guys chiseled it down to fit, and worked on it until it was done. Best customer service I have had on my truck in Athens by far, and if I need anything else done to my truck in the future, I’m coming here.
D W
★☆☆☆☆ Unless you want to leave with more damage than you started with do not take your vehicle to Specialty Paint and Body on Mitchell Bridge Rd for repair! They have great reviews online and Joy was kind and responsive initially but ended up being the worst experience I’ve ever had. I’m a healthcare worker and was hit on my way to work during the pandemic the week before Thanksgiving (11/20). Car was in excellent condition with low mileage. Never had anything wrong with it and regular service. Nightmare doesn’t begin to describe my experience. Took me a week to reach his insurance company and had to wait on police report but got the estimate the day before Thanksgiving and scheduled for repairs first thing Monday morning (11/30). Joy was great with estimate and schedule. I was never updated like I was promised by Joy, had to initiate all updates, car sat there for over a week untouched. They blamed it on being “backed up from the holiday” yet I was in a rental and told to bring it in when I did. The next excuse was that his insurance company hadn’t approved the supplement. I immediately contacted the insurance company and they knew nothing about a supplement but had extended the rental. The “supplement” was due to the fact that they ordered the wrong bumper and it was also damaged and they wanted his insurance to pay for another. Seems pretty unethical to me. Within an hour of my call insurance approved and part was ordered. I called for another update 2 days later and they said it was ready and to come pick up (12/11). Sadly I left with a filthy car with spots all over hood despite “covid cleanup fee,” scratches to hood and my paint along both wheel trims where they pried off the trim, scratch to door and trim they swore was “tar” or “dirt,” and broken clips so trim was hanging. The front camera was not positioned correctly and no longer worked properly with safety features. They refused to fix the scratches to hood and claimed it was normal wear. First they tried to deny other damage that obviously occurred the two weeks they had it and I had pictures to prove it. Then I was mansplained by Nick. I hate I had to get ugly! They agreed to repaint but fought me on paying for a rental. I need transportation to and from work 5 days a week. Got his insurance company to call as well and they agreed to a rental but again I was responsible for deposit ($50). They had it another 2 days (1/4-1/6) and again I had to initiate updates. Picked it up after they repainted both fenders and repaired broken clip. When I opened my driver door I heard a rattle. Found a piece of broken plastic in the door cup holder (car was empty when I dropped off). Seat was pushed back as far as it would go so I immediately started looking for what was broken and found they broke my driver seat. They seriously thought I wouldn’t notice?! They could have owned it or just fixed it and I never would have known. Had to go back inside and demand repair and return a third time (1/8) for yet another repair due to body shop not accident. They told me they couldn’t do anything about camera and I’d have to take to dealer. Had to ask 4 times for paperwork regarding what they did. Dealer (visits 1/6, 1/9, 1/16) replaced grille and camera on his insurance but I still think body shop damaged it. Safety sensors still do not work likely due to the hand of this body shop when repairing front bumper. I’ve got to take it back to dealer but have used every day off for past 2 months dealing with this and I’m exhausted! To top it off, 2 weeks later (1/19) I was charged for the rental they agreed to pay for because they never paid for it. Apparently their credit is no longer good there. I can see why! Their mistake overdrew my account because I never agreed to payment, knew nothing about it, and had been refunded deposit (1/9). Still waiting on my refund. Beyond frustrated and encourage you avoid this shop at all cost!
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