Subaru of Spokane Service Department

Samantha McLaughlin

★★★★★

3 weeks ago

Victoria was very professional. She made sure I was satisfied and my car was fixed right.

Charles Fulbright

★★★★★

3 months ago

William in the Service Department is awesome. Promptly got my issues taken care of, sent me pictures on my phone so I could see the problem myself, and will help get resolved once the new part arrives. Very professional.

Christine Stegenga

★★★★☆

2 months ago

Rotation was not going to be done if not needed. We were told the tires were good for now but the rotation was done anyway. Probably was fine to do it but was expecting less expense for the day.

Marilyn Darilek

★★★★☆

3 weeks ago

The Uber drive provided was a wonderful surprise…I had planned on walking in the rain to a meeting many blocks away so the ride was much appreciated 👍

Brenda Kochis

★★★★★

3 months ago

They found a number of issues on my 18 yr old Subaru. Took a while to repair (old car, order parts, labor intensive, etc) but they did a great job. Provided a loaner and extended it as needed. Appreciated the great service.

Prosperity Prosperity

★★★★☆

3 weeks ago

Pleased to see female service techs. Much more present & attuned to communication. Kaitlyn was great every step of the process. Commend her for me.

Kevin Smyth

★★★☆☆

a month ago

Still don't understand why an oil change, with an appointment, takes 90 minutes. More, was told a salesperson would be offering me a trade-in for a new Subaru. No one ever came to see me despite the texts saying they were on their way.

Gary Larsen

★★★★★

3 weeks ago

Early morning appointment and I waited for my car for a life time oil change! Inspection was green light and oil change was fast. Everyone there was friendly and right on top of my car needs.

MARK GORDON

★★★★★

2 months ago

Great experience. My service advisor was courteous, friendly, and explained in detail the services that I would and would not need for my Subaru Outback. The service customer area was comfortable and a nice place to wait until the service was completed.

Scott Dollaway

★★★★★

2 months ago

Nice to find a dealership that is honest. Nathan your service writer has gone the extra mile to make sure my daughters car was taken care of. I would highly recommend this dealership. They are truly a honest dealership.

Thomas Armitage

★★★★★

2 months ago

The work done there is superb. I mentioned that I was disappointed that when I went to update the Subaru app with which I can start my car remotely it updated to an app I had to pay for. I don't like that at all. The manger came and talked to me about it and even offered to pay for the app for three months. That was VERY kind and generous, but unnecessary. Good people at Subaru of Spokane.

Jesse Birkland

★★★★★

2 weeks ago

Great experience, customer service was A1. Dropping the car off for ~2 hours so I was offered a Uber ride home and they sent another to come pick me up–complimentary. Will be back for any major services or scans.

Maddi D

★★★★★

2 months ago

Everyone I encountered was super friendly; Quenton, however, was OUTSTANDING!!! My car was ready very quickly, too, which has never been my experience before taking me vehicle to Spokane's Subaru location. I'd give more stars if I could!

Florence Young

★★★★☆

2 months ago

Called to set up appointment for oil change. Also mentioned that the check engine oil light had come on three times in a couple weeks. Arrived to find there was no record of the oil light problem and I would have to return another time to have it checked out. I indicated that I would just drive to the another mechanic and they magically found time to check it out. $3400 for a repair so I'll be checking other places.

Brian Sharp

★★★★☆

a month ago

Great service. Very friendly and prompt. Everything was great until they texted me during my McDonald's breakfast to come back, the technician found an issue. Abruptly returning, I was asked if I wanted my in-cabin air filter and engine air filter replaced. I would be billed $75 each for a $9 and $22 filter. My answer was no. Just get the lifetime oil changes folks! The rest is cheaper elsewhere!

lorraine thompson

★★★★★

2 weeks ago

Excellent service and so fast. Adan took great care of us. We were shown a video inspection of the car and shown exactly what was inspected. Also the waiting room was clean and and had good coffee.

Dan Grady

★★★★★

a month ago

We had the best experience at Subaru of Spokane. The sales agent working with us, Macey, was excellent from beginning to end, understanding our needs and communicating effectively throughout the process. The dealership is professional, well maintained, and customer friendly. We never felt pressure through the entire purchasing experience, something we very much value. Pricing and terms were excellent, the best in Washington State based on our experience.