Google Reviews
Mark Lipsky
★
☆☆☆☆
3 weeks ago
I was 98% sure I needed a new oil pressure sensor. It was the dash indicator, and the truck was behaving in a way that seemed to agree. Foolishly, I tried Team Ford on Drexel Road first. Right off the bat, their Service Manager Rachel proved combative, bad tempered and worst of all, arrogant. A few months ago I'd paid $5k to my 'home' Ford dealership for cleaning/repairing some very serious rodent damage and so balked at Ford's typical (these days) $250 diagnosis ransom before they'll lift a finger. That's right, $250 to plug their computer into the vehicle and read the output. Less than 5 minutes of labor. After a bunch of insulting and purely robotic backtalk from Miss Rachel, I managed to get them to agree to an estimate for an oil pressure sensor replacement prior to having to pay the $250 ransom. I'd researched the cost and everywhere I looked, parts & labor for my engine should have been between a low of $150 and a high of $380. Their estimate, before the $250 diagnosis, was a whopping $1264.33. Then I called 'My Mechanic' on South Maryland Parkway. It was like waking up from a terrible nightmare. Bonnie, the owner, was delightful to talk to, super accommodating and slotted me in for a FREE diagnosis the following morning. (Probably not always free, but waaay less than Ford) Meeting Bonnie in person was a joy, my truck was pulled into the shop right on schedule, and I had all the answers I needed in no time. The damage? $280.34 all in. Bonnie and her team built confidence and earned my respect from minute one. They gained two lifelong customers (I only visit but my brother lives there full time) and I will go out of my way to drive business their way. Team Ford/Lincoln should look up customer service in the dictionary, then transition from protecting the dealership from its customers – aka customer disservice – to advocating for their customers and promoting the best possible customer experience. That’ll be $250 Miss Rachel.
J E.
★★★★★
6 months ago
Robert and Michael were polite professional and straight to the point. I couldn't have left that place any happier. Thanks guys. Loving our new ride!
Ashley Cooper
★
☆☆☆☆
2 months ago
I brought my vehicle, a Mustang Mach-e GT, to Team Ford in December for a Ford Pro Level 2 charging issue. On the FIRST visit, they applied a TSB update that “fixed” the problem for about one week. While the car was there the first time, I specifically requested that they check the battery State of Health and State of Charge. My service writer, Cruz, had absolutely no idea what I was referring to and offered no meaningful explanation or assistance. When the issue returned, I brought the car back for the SECOND time. Team Ford kept it for about a week before an engineer finally recommended replacing the charge port, which I had previously mentioned based on what I have been reading on the forums. During this visit, I provided a link from a California Ford dealer explaining battery State of Health and Charge. Surprisingly, this time they were able to provide that information—something that should not have required outside guidance from the customer. They replaced the charge port and told me the issue was “verified” as resolved. However, the vehicle was not charged at any point while in their possession, which immediately raised concerns. After checking my FordPass charging history, those concerns were confirmed—there is no record of the vehicle being charged or tested at the dealership, despite their claim that the repair was verified (see attached photo). I was explicitly misled. As expected, I brought the car home, plugged it in, and the exact same charging issue occurred immediately. I turned around and brought the vehicle right back for the THIRD time. Since service was already closed, the sales department had to provide me with a loaner, which only added to the inconvenience. This has been weeks of wasted time, poor communication, lack of basic EV knowledge, and unresolved repairs. For a Ford dealership servicing EVs, this level of incompetence is unacceptable. I have zero confidence in Team Ford’s service department and would not recommend them to anyone with an EV.
Eric
★★★★★
a month ago
Jose was a delight to work with. I had purchased a certified pre owned black label Navi from Minnesota and they sent it with a host of issues. Needless to say I regretted my decision of purchasing a Lincoln until I took it to get all the repairs done. Jose walked me through everything and they got me in a loaner to use in the meantime. Turned around my terrible experience.
MB
★★★★
☆
3 months ago
Compared to most parts counters these guys are Lazer fast and have parts in stock. 550 dollars for a wheel bearing is why I can't do 5 stars.
Benjamin “BK” Kenney
★
☆☆☆☆
2 years ago
I have to admit my experience at this service center was less than satisfactory. Upon arrival, several staff members were gathered around the service drop-off, yet no one made an effort to greet or assist me despite noticing my arrival. I ended up having to wander inside in order to find someone who could help me leave my vehicle for servicing. Fortunately, once I got a sales/service representative, things improved slightly, and I was notified promptly once my vehicle was ready. However, the disappointment continued when I was overcharged beyond the advertised $79.99 for the' works' deal, having to pay over $100. The process to retrieve my vehicle was tedious, too, involving a 20-minute wait for a valet, and then a further 5-10 minute wait for my car to be brought around. I found it surprising that they didn't simply hand me my keys. The lack of personal touch was quite evident; there was minimal discussion about the paperwork and no real effort to make me feel welcome, which is disappointing considering we purchased a new Ecosport here just last year. I'm sad to say I'll be avoiding this service department in the future. This review has nothing to do with the vehicle purchase experience, which was phenomenal and received a 5-star glowing review. Another point to note is that unlike other dealerships that provide a courtesy vacuum and car wash service, this facility seemed to lack those extra touches, which you'd expect to receive when you're paying over $100 for an oil change. Overall, it is a 2-star experience at best.
Jennifer Pokoj
★★★★★
4 years ago
It was my husband’s birthday and we were getting ready to head to the mountains with our 2 fur babies. He noticed a nail sticking out of my tire. I called Team Ford and explained our situation. They transferred me to Vicki in Quick Lane. She took down my info and confirmed they had the tire in stock and said to head over. Not only were they expecting us, they got us in and out quickly and washed my truck. Chris and Vicki were so friendly, accommodating and thorough. They made our experience easy and stress free.
August C
★★★★★
7 months ago
Great experience with Service Advisor Ryan M. Ryan is very knowledgeable about service issues and takes a common sense approach in prioritizing service needs in terms of safety. He offered excellent education on the particular service I needed for the day to help keep my vehicle running well in the long term. I place Ryan in the trusted service advisor category, which is rare for me. I’ll look for Ryan, first, when I return for service issues.
Roy
★
☆☆☆☆
5 years ago
[Update they have already tried taking down my review] Took my truck in for headlight repairs payed $1200 and all they did was change 1 headlight. I now have mix matched headlights on my truck and when i called there was "nothing they can do about it". So according to the service manager here the recommended Ford repair is to only do half the job and only change 1 headlight. i only brought my truck to these overpriced people because i wanted the problem fixed the right way! If i would of known they were going to do a poor job i would of taken it to any backyard mechanic because thats all you get at this place but with an upcharge ofcoarse. Worst customer service i have ever dealt with! This is after paying them $1200
Adam Lane
★
☆☆☆☆
8 months ago
Didn't follow recall repair procedure on my f150 brake booster. I'd watched several youtube videos on how to do the repair before realizing there was a recall. The videos warned about procedures for safely removing the old parts (mainly speaking about a switch or some sort of sensor in the brake pedal assembly), and the consequences of doing it wrong. Sure enough, they broke that part, resulting in my brake lights staying on permanently. Battery drained, back to the dealership. They claimed my battery was bad. Nope, battery tested out just fine. Eventually, after a lengthy delay (days), they figured it out and fixed that part. Unfortunately, they didn't reattach a computer module that was simply dangling by its plugs when they attempted to return my vehicle to me the 2nd time. When I pointed it out they claimed it was some aftermarket module they had no idea about. Of course, that was not true, it was a FoMoCo part and they simply didn't reattach it. And their fix was to simply zip tie it to something else. And lastly, as they were fixing the last issue, they damaged my door insulation that runs along the floor attached to the truck by leaning on it and rubbing on it as they worked. Now it just dangles. But I wanted nothing more to do with this joke of a shop. Take your business elsewhere.
L. Consoli
★★★★★
4 years ago
Customer service was excellent. Minimal wait in line. Chris the service agent was very cheerful and personable. He was efficient, organized, knowledgeable. He checked to confirmed my contract was still under warranty for free 6 months service. Also signed me up for free car wash. I got a call back from him about couple of hours later that my car was ready to pick up. Everything checked out and there were no concerns. While I was waiting for the valet an agent came up to see if I was helped. I like it that they are very attentive to their customers. This was my last free service but I will definitely continue to use their service at a cost.
Joseph Langer
★★★★★
4 years ago
We made an appointment for service after having issues with another dealership. We were given a service appointment early in the morning, but we decided to drop the car off the night before. Our appointment was for Tuesday at 815am, by 830am, Dan was calling that the car had been looked at and he had an estimate for the needed repairs. Dan said the part would need to be ordered and was expected Friday. Before 8am on Thursday, Dan called that all repairs were completed. He arranged for transportation for us to pick up the car. Everyone that I ran into was friendly and asked if there was anything they could do. We really appreciate the prompt and professional service we received. Well done, thank you.
Ed Fenders
★
☆☆☆☆
3 years ago
Worst experience with dealer ever. Arrived for the small recall procedure, they promised my car will be ready in 2 hours. Several hours later they told me that they don’t have a part and will give my car back tomorrow. Next day - no response from the service person. About 10 calls to be able to talk to someone. Dealer was transferring me to the numbers that can’t answer or give me any information about my car and recall. I started to demand to talk to a manager, to ask my car back or a replacement vehicle, but the manager never responded. Dealer was ignoring and avoiding me, without giving any answers. 99% positive, that this happened, because I’m an immigrant with a slight accent. I began to consult to my lawyer and was ready to come there in person to demand my car back, even if it costs me calling a police. After explaining my next steps to the person (whoever picked up the phone in the dealership), they told me they will take care of my car and I will be able to get it back. Though they “didn’t have a part” 1 hour ago. I would ask anyone I know not to get to this trap ever, unless they have a big and expensive repairs, which they are going to cover out of pocket. Maybe in this case the customers are being prioritized.
Mike V.
★
☆☆☆☆
2 years ago
Terrible service center. I called about having an airbag recall done for my vehicle, gave them my VIN# they verified the recall & set me up with an appointment for the following week. Appointment day comes around, they offer to pick up my vehicle and bring it to the service center... cool. After sitting at the service center most of the day, they call me and say oh... we don't have the part on hand... we'll have to order it we can return your vehicle tomorrow... ok now in my mind... A smart service center, would verify the part is on hand, AND THEN schedule the work... not only did they waste my time, but they wasted gas as well... Ok so the car is back, they say the part will be in by Thursday and they'll call... Thursday comes around, no call... I call the center and my service advisor is off... call the next day, I get nobody... so now I take matter in my own hands, call around the valley, find a place that has the part, get service scheduled with them and got my car fixed w/in a day or two. 1 MONTH goes by, I get a call back from this service center saying "your part is in for the recall if you would like to schedule the service..." Wow just wow... thanks for not only wasting my time but also my gas Team Ford Service...
Rogelio Avila (Roger)
★
☆☆☆☆
3 years ago
Unfortunately, I can’t say the same for Team Ford as I can for Team Chevrolet. Visited the service center back in August and had the worst experience here. My truck was promised to be ready the Monday after the Friday that I had taken it in. By Monday evening their was no update at all, no calls, no texts. I had to call 4 times only to have my calls forwarded to voicemails after speaking to the front desk. I had to personally drive myself to the service center to get an update on the truck. I was not upset that it wasn’t ready that day, I was upset that no one would answer my calls or give me an update at all. Although I only live about 2 miles away, I would not return again to this service center. I would actually rather drive the extra miles to go to any other Ford dealer.
Amber MacDonald
★
☆☆☆☆
4 years ago
We had an O2 sensor issue come up in November. Waited the 2 weeks to our appointment in December for them to change the O2 sensor. By Friday, 4 days later, the engine light was back on with a code for an O2 sensor issue. Called them and was told to bring it back Monday. Did so and by Wednesday evening, the car hadn’t been looked at. We needed the vehicle for the holiday and since coming back we can’t get a return call. Have been told that Brett (a supervisor/manager?) will be giving us a call. We were told this more than once. No call. I understand the current state of short staffing but this is an ongoing issue with no attempt to resolve. Extremely frustrating and we are highly unlikely to use Ford in the future. They do not take care of their customers.
Karina Koch
★
☆☆☆☆
4 years ago
I purchased my vehicle from this dealership, along with additional accessories for my new car. I was told that putting them on would be no issue. I tried to call Service department multiple times and no one would call me back, when I finally went in and talk to them(in person). Service told me it was a first come first serve. I showed up early and they were still unable to put all my accessories on the vehicle. Some fender flares and rack. They couldn’t even call me to let know. I had to call them and check in on it. I’m very disappointed, I wish I had purchased my vehicle from a different Ford dealership in town. I might have had better luck.
Amanda Lassich
★
☆☆☆☆
3 years ago
Terrible customer service. Had 2 appts, both which I was turned away from because it was "too late." What's the point of appts and showing up early for them only to be turned away? I will be taking my money elsewhere from now on. They used to be amazing. Not so much anymore. Won't be going back.
Lisa H
★
☆☆☆☆
3 years ago
The service department has held our truck hostage for TWO MONTHS for a recall repair, with the lame excuse they can’t get the parts. TWO MONTHS!?!? They refuse to let us know when they will complete the repairs and give our truck back. It’s only a year old and multiple recalls already. It’s seriously affecting our life. On top of that they are RUDE! Avoid this dealer/service department at all costs!!
jerry denning
★★★★★
6 years ago
If you're looking for a good Ford dealership oh, and this is the place you want to go. I highly recommend going to see Carla or Lou and service they are phenomenal service writers. They are very attentive and helpful and make sure that they keep you up-to-date on what's going on even though they get busy they will always let you know. Also the finance department if you go to visit to buy a vehicle Julie in the middle desk or Leanna the finance manager oh, they are all awesome a helpful and attentive . I highly recommend you going to this dealership for any of your purchases you won't be dissatisfied. I have purchased seven vehicles from this dealership and never had one problem from them where to go to all of the staff
