Tire Choice Auto Service Centers

JOSE SANTIAGO

★☆☆☆☆

4 months ago

Car dropped off on Saturday morning to pick up on Sunday. Requested oil change with synthetic and check on switch not working. Special for oil change was $78, however, was being billed total of $127. When question the difference was told my car takes 6 it's is 5 it's for special. The ad did not distinguished # of qts. Attendant was very rude, loud and not understanding. I reluctantly paid and left never to come back after so many years visiting this store. BTW, switch was never looked at. Terrible service 😑

Dale Hagarie

★★★★★

3 months ago

Front desk agent was on point. Friendly, well spoken, explained things properly. He seemed to be alone but still handled everything with ease.

William Johnson

★☆☆☆☆

9 months ago

Bought Groupon for 51 bucks. Got there and told me it was another 70 cuz my truck was 6 quartz not 5 the they didn't even rotate my tires even thou the mechanic came out and told me he did. I marked my tires before going in... Got home marks still in same spot . Horrible I will never go there again. Seem like their groupon is a scam and false promises stay away!!!

me-me ash

★★★★★

a month ago

What amazing service I just received from the guys at tire choice office and especially Mr.Micheal the manager for going a extra mile to help me understand and to explain all what I needed for my car I will recommend to my friends and family great job guys

Albert Markowitz

★☆☆☆☆

5 months ago

UPDATE (Part 2, via Eric Sleeper): Continuing with my review immediately below. This then brings me to my second basis for never coming back. I dropped roughly $1,200 for the tire replacements and alignment. When I cashed that out no one offered me any extended warranties (such as road hazard coverage), even though I learned today that other TC locations in the area specifically tell their customers at the time of installation of that option and their ability to accept/reject it. Well, not at this location. Why is that relevant? Because less than a week after installation (having only put roughly 70 miles on 80,000 mile manufacture warranty tires), one of the tires was punctured by an errant piece of metal left in the road. Now, one might wonder why that tire was so easily punctured only after a week on the road, including whether the material in the tire was defective, but I assumed that this TC location would either confirm a warranty-covered defect, provide a loyalty discount to take care of the tire or, at the very least, help secure a "goodwill concession" from Michelin. I have little doubt that prior management would have done that in a heartbeat. Nope, no more. Instead, after looking at the damaged tire, current management at this location (1) said I had no extended warranty coverage on the tire (you know, the same type of coverage they failed to even mention as an option when I purchased the tire just a week prior), (2) said I would simply have to pay full cost for a new tire, (3) claimed that a regional manager confirmed as much in a call, and (4) any "goodwill concession" would have to come after the fact solely by me contacting Michelin after I was caused to [pay this location the full price for a new tire (i.e., they weren't going to do anything for me at this TC location). To add insult to injury, they didn't even mention simply trying to repair the tire, if possible. In a call to Michelin, they advised me to take my car to another dealer, contacted a few for me to consider, and when I took it to another they, in fact, determined that the tire was repairable and repaired it at 1/6 the cost of what I would have incurred here. Well, never again. If this place is going to be beholden to just the bottom line and nickel & diming their customers (a number of who are seniors are limited set incomes), I can go to any number of other service shops for that. Also, if Pierre lands himself at another service location in the area, even if a longer drive for me and my family, he will be the one to get our business and there will be no future referrals from us for this location. We're out of here. Be forewarned.

MM Equity

★★☆☆☆

5 months ago

Not a good experience: Brought 4 Pre programmed TPMS to be installed… The technician was slightly inexperienced- he had to have the front desk manager help him. The technician initially could not find me wheel lock which was initially in the glove box. During the time the technician was working on my car, the manager had him stop to assist another customer that had just pulled up. MY Time is just as valuable as any other client. However no explanation was provided to me. That was an additional 10 or so minutes added to the experience … So added to that i received the car back with different tire pressure in each tire 50lbs /35lbs in the front and 42lbs in the back… Even though the shop is convenient, i will be taking any additional business elsewhere kind regards

Shakara Thompson

★★★★★

Edited 4 months ago

Can’t go wrong with Transparent fair pricing, guaranteed quality work, and excellent customer service. 👏🏾 God Bless Mike. Not only was he transparent, helpful, kind and knowledgeable during my interaction, he met everyone that stepped through his doors including his team w/ the same authenticity. Most people avoid the auto-shop, but Mike is a standup guy who you can tell takes care of people. He’s earned my respect and continued business.

Dickens Fils-Aime

★★★★★

a year ago

I was impressed by the courtesy I received the day before my appointment. When I discovered a nail in my tire and noticed the tire pressure rapidly decreasing, I quickly rushed to the nearest tire service near my home. The staff there were incredibly friendly and helpful. They inspected the tire and informed me that it couldn't be repaired and that I would need a new one. They also advised me to check my warranty. They removed the flat tire and mounted the spare to ensure I could drive home safely. Since they were fully booked, they suggested I check my warranty and return later, as I was not willing to leave my vehicle for three hours. I scheduled an appointment the next day, although I mistakenly confirmed the wrong location with the call center. However, I didn't mind; I wanted to reward them with my business because of their excellent courtesy the day before. When I arrived, I left my old tire with them. Due to the mix-up with the location, my appointment was at noon, but I had to return at 3:00 PM. While this was an inconvenience, it turned out to be worth it. The service was exceptional, and I was in and out with a brand-new tire in less than 15 minutes. I highly recommend this tire repair shop to everyone. They provide great service, excellent customer support, and friendly staff.

Carlos Ospina

★★★★★

5 months ago

I went in for a tire replacement for my two front tires. I scheduled an appointment and they attended to me promptly on time. Pierre was the person who took care of me and I appreciate greatly, the customer service that he provided. They performed the replacement and a realignment in about half an hour. Great and speedy service. I plan on returning for future services and recommend anyone to come and take a look for themselves

PRINCE

★★★★★

5 months ago

What started out as an errand quickly transitioned to a surprise flat tire before I could make it to my destination. After contacting two nearby national chain tire stores - both stores said they needed to order my tire size and that the tiee "should" arrive the next day - I contacted Tire Choice and was assisted by Peter. After hobbling along in my car to the Tire Choice on McNabb, Peter also explained that my tire size wasn't in stock and need to be ordered. But not only did Peter order my tire, and arranged for it to be delivered the SAME DAY, that tire arrived in under 30 minutes! After finishing up with a vehicle ahead of mine, Peter and team quickly got my tire changed, checked me out, and had me back on the road in no time. All at a fair and reasonable price!

Elli

★☆☆☆☆

2 months ago

Went to get my oil changed on one of my vehicles. Next day car wouldnt start or would die in the middle of driving. Didnt have a problem before bringing it in. Went back to get it reinspected the next day they denied any wrong doing. There are 3 new error lights in my car since bringing it to this shop. This is not a coincidence. I brought it in for a simple oil change as soon as the computer told me too and their "free diagnostic" made my car undriveable. Luckily I have the secondary evaluation signed by their management and now that im back will be taking it to chevy to get it diagnosed to see what was damaged.

Quinntella Wilson

★★★★★

a month ago

The front desk person was very professional and personable. He checked my car and showed me with a picture exactly where the nail was located in my tire. He was dressed very professional.

Eric Sleeper

★☆☆☆☆

4 months ago

My family and I have been customers of this TC location for more than a decade and we have referred others here too. No more. First, is my already described (in another review under Albert Markowitz) recent experience with having 4 new tires installed and the subsequent damage to one of them only a week later and the complete non-service by this location when we returned to have that tire repaired/replaced. Additionally, though, a primary reason we have come here is because of its former manager Pierre Page. He was almost universally great to work with and was reasonable when it came to pricing and proposed service(s). Always trusted him; not always an easy thing to find in the world of automotive services. In fact, I brought my car in for the 4-tires replacement largely because of my respect for him. So, I was shocked to learn after the work on my car began that he had been let go by the company. Any one who scans through the reviews in here will see that many a customer made it a point to credit Pierre (or, in error, "Peter") for their satisfaction with their customer experiences. Apparently, though, that long term relationship building means little to others at the company. Is it all now just "the bottom line"? Is $118 million in annual corporate revenues simply not enough for TC or the $1.2 billion of its parent company, Munro? In any case, we'll be taking our service elsewhere and if Pierre lands elsewhere in the area, we'll likely be going there.

Dominique Knight Lewis

★★★★★

Edited 2 weeks ago

Came in for an oil change and Ernesto took care of me. 5 stars to him and gave me a reasonable price for it. If u see this Ernesto keep being great bro. I had the Dodge journey

Music Ascension

★★★★★

3 weeks ago

I took my vehicle here on Tuesday March 3rd because of a flashing engine light, after they did a diagnostics test I needed new spark plugs and the wires to be changed because of misfires etc. The manager Michael was very helpful and accommodating, in fact I stopped here weeks prior because I had issues with an alternator belt I did myself and he adjusted it quickly and said you are good to go & no worries about a fee. I promised him that I would bring my vehicle back because of the professionalism, and that's exactly what I did when I had these recent issues. The manager all the way to the mechanics there are top notch! I will recommend my friends and family to go here if they will ever need a legitimate mechanic shop for repairs.

Jaynis T

★★★☆☆

3 weeks ago

Some tips for prospective customers: They do not seem to have any employees who are fluent enough in the English language to answer question or explain things. Also, they can't work on tires with rims over 22 inches. Finally, they have no way of calculating taxes before you pay, so all quotes are plus tax, which they did not tell me beforehand. That caused the total to be about $60 more than the quote, which to me, living in this economy, is a big difference, especially when I only came in for an oil change and to have a nail removed from my tire. All in all, my wallet is a lot lighter, I still have a nail in my tire, and I will be looking for another shop. On another note, I came here about 8 months ago and was very happy with the former manager, Pierre. He explained everything to me in a way I really felt confident that he was not trying to rip me off. He was also very nice and had great customer service skills.

Ashley Timari

★★★★★

a month ago

Awesome service. The appointment was made easily. The pricing is fair. I feel like as a woman you get screwed around a lot and not in the good way. I always go into these places guarded but this place didn't make me feel like I had to be defensive. I trusted their work and it seems like they have a lot of regulars which is a great sign. Will be coming back. I had to edit and say my car drives so well after the alignment, oil change, new brake pads and air filters. I'm impressed. I know some car stuff due to dating car guys and the prices are very fair for what I experienced between living in jersey, NYC, and Maine. Will be going here again. Great job guys. Thank you.