Toyota of Anaheim Service Center

Brain Kimote

★☆☆☆☆

7 months ago

Be careful, watch your gas tank before drop off and pick up. I dropped off the car there for service. Then they returned with an empty gas tank. They only refilled back when I complained about it. My car has 1 issue, but I had to come back 2 times, but they did not address the issue, then they told me to come in back if the engine light comes on again. Please check your tires pressures after service. The tires pressure limited 32 psi, they bumped the air to over 65 psi. That made me feel very scared. I couldn’t imagine if these tires exploded on the freeway on the way home.

Fortunato Torres

★★★★★

4 months ago

The customer lounge was comfortable. Very helpful staff

Douglas Miller

★☆☆☆☆

a year ago

It's a week and a half since I did my review on my four hour front end alignment. After I received the public message from the general manager stating an apology for what happened, no attempt to contact me, other than the posted message, was made. I expected more than a hollow offer to make things right. But I now think this is a standard reply to appear concerned about the customer. Appointments are meaningless. Don't fall for the bait of a fast oil change or coupon offers. You will pay for it with your own time. Beware.

Juan Aguilar

★☆☆☆☆

11 months ago

Took in the car for an oil change, they came back and told me my lower ball joint needed to be replaced, along with a 4 wheel alignment after that. They quoted me 800 dollars for both and a 100 dollar discount on the lower ball joint repair. Decided I didn’t want to do it that day at the dealership. I ended up taking it to my independent mechanic and he calls me back telling me there’s no issue with the ball joint. I ended up paying my mechanic 40 dollars just to look under the car and find nothing wrong with the car. Saved myself 760 dollars just by taking it somewhere else.

Kim Correll

★☆☆☆☆

8 months ago

1-Star Review: Worst Experience Ever – And It’s Still Not Over Absolutely the worst dealership experience I’ve ever had. Toyota of Anaheim refused to fix a known grille shutter issue on my RAV4 under warranty and is demanding I pay out of pocket. No help, no explanation, no accountability—just a flat-out refusal. I’m still stuck with a broken part and zero support. If you value your time, money, or sanity, avoid this place at all costs.

Charles C.

★☆☆☆☆

5 years ago

Broken promises and dishonesty to customers!! Crom Reed, the assistant service mgr, promised my car to be ready by 12pm, 8/26/20. I had some place to be and it was 95 degress F outside. At 12:05pm, I noticed my truck still parked outside in the same parking space. So, I asked Crom about the status of my truck and he answered the mechanic is working on my truck at the moment. Even though I could clearly see my truck outside and nobody was working on my truck, Crom lied to my face! I understand if things get delayed, but I don't appreciate being lied to about it. I deserve the respect of being told the truth when I am a customer paying for a service. All of this drama... for a simple oil change!

Jam

★★★★★

a year ago

First time in today and everyone was super friendly and helpful. They did a great job communicating with me throughout the whole service and helped me stay within my budget. I chose to wait there while my car was being serviced, it was no problem since they have a very comfortable lounge with drinks ect.. . Will be back again!

Laurence Terstyanszky

★☆☆☆☆

a year ago

Went in for a recall regarding a battery issue on my rav4, the service advisor says as the technician was removing the connector it “fell apart” and wanted to charge $99 to replace it. Such a scammy service and terrible customer experience. Will not be returning to this location again, lost any future business with me.

F Galdamez

★☆☆☆☆

a year ago

Oil Change. Scheduled at 7am when they open to be one of the first ones. Took 3.5 hours. It makes me wonder why I'm spending three hours of my life in this dealer if I can go to an Express Oil place and get it done in 10 min without even getting off my car.

Joy Litaba

★★☆☆☆

a year ago

Not a friendly advisor - Darrell. I worked the night before I took my car in for service, so I shuttled back home to rest while my car was being worked on. Thankfully I did because it took 5 hrs to complete my service. Darrell texted me when my service was complete, but I was resting and he didn't think to call me until after the shuttle service was closed. I had to rush and take a 1 mile $12 Uber, not including tip, back to the shop before they closed the service department for the night.

Phil Wright

★☆☆☆☆

2 years ago

Another horrible experience at this dealership. I spent $90,000 on two brand new RAV4 vehicles. This is a return for a free oil change based on the horrible service we had last time where it took all day with no communication to get my sons vehicle back to him. Once again, they’ve managed to operate at the same standard with my son, dropping off his car for a 9 AM appointment And the dealership not returning it until 5:30 PM. My son left his phone number with the dealership service representative but instead they turned around and called my work number?? Why I don’t know because we didn’t leave that number with them. My son even called back and left messages and called for the service rep and cannot get accurate information as to when the vehicle would be done.. finally, my wife is taking my son to pick up his vehicle at 5:30 PM, a nine hour day to get in oil change done with no communication once again. The service representative, blamed it on our phone numbers as the problem, my son told him I gave you my phone number in the morning. Why would you call my father’s work phone number instead ? even when my son called in the middle of the day. And left a new message. It was with his phone number again the same one that he gave in the morning.? There’s such a high level of incompetence here I’ve never had three negative experiences in a row to get a simple oil change done. My salesman was awesome when we bought the vehicles but it’s obvious to me their service center really has no idea on how to conduct business keeping the customers time in mind with proper communication.

Stephanie Alvarez

★☆☆☆☆

2 years ago

simple oil change, my appointment was at 9 am in the morning. Did not get my car back until 12:20. There was no we are sorry 😐 nothing. Do better. I don't understand why should make the appointment was at this point.

Amit Parmar

★☆☆☆☆

a year ago

If you buy a car, they're interested but for parts & service, not up to mark. I was waiting to get a quote for labor charges, no one was interested to help. I was waiting for 30-40 minutes but no one was attending to help. Even I gave my number to call me after checking details but didn't get a call. I'm disappointed!

Ruchi Patel

★★★★★

2 years ago

I just want to send a thank to the Toyota service team, specifically, Niko. I had an appointment for an oil change and basic service, but I needed to make sure I had my car back ASAP in order to attend plans I already had later that day. Niko had great communication and really understood my situation and went above and beyond to get my car serviced. Big shout out to you Niko. We greatly appreciate it! …p.s. loved the complimentary donuts and coffee while waiting!

Nicole Drost

★☆☆☆☆

Edited 3 years ago

I towed my car in due to it randomly not starting one night (no issues previously with this happening). Service advisor stated there was diesel in fuel tank (although I had been driving it for 4 days when I last filled it up with gas, and the gas station that I last went to does not even sell diesel after calling them to confirm and get copy of my receipt). I was charged 180 dollars for this diagnosis and was told I needed to pay an additional 500+ dollars to drain and clean the fuel tank since it was contaminated with diesel. After repeatedly instructing service advisor that I had last filled up 5 days ago (driving 100+ miles with no issues) and went to a station that does not sell diesel he still continued to say I put diesel in the car and I just don't remember doing so (he also noted it happens to a lot of people who come in after accidentally doing this). I decided to take it to another mechanic just to get a second opinion and was told there is no diesel in my vehicle and that it was running fine. I am incredibly dissatisfied as I paid 180 dollars for a misdiagnosis. This was my first and last visit to this place. EDIT: Josh, the General Manager was incredibly helpful and apologized about what had happened. He notified me that he would be giving me a full refund. Thank you for your help and resolving the issue for me!

Michael Cornfield

★★★★☆

4 years ago

I felt they were courteous but not warm. They now have an outside bathroom , like an upgraded port-a-potty. They also used to provide coffee and donuts for free while you wait, but no longer. It has been awhile since I've been there, so I don't know when all the changes were made

Chouchou

★★★★★

2 years ago

Victor and his team in the service department made sure I left a satisfied and happy customer. Went in for just tire rotations and issues came up with studs. They were able to take care of the issue free of charge.. I'm so grateful I've only been sharing it with my toyota friends and family.