TR Auto Parts & Mecanica Professional

Arlene Lopez

★☆☆☆☆

2 months ago

I usually avoid leaving negative reviews; however, in this case, I feel it is warranted. I brought my car in because it was intermittently showing that one of the doors was open even when all doors were fully closed. While there, I also asked the mechanic to check the suspension. He told me the suspension were fine but informed me that the front brake discs and pads needed replacement. He provided a quote, which I accepted, and told me the job would be quick, though he would first go to lunch. About two hours later, I called to check on the progress and was told he was halfway done. About an hour after, I arrived at the shop and he was still working on the car. Because I needed to pick up my granddaughter, I asked how much longer it would take. I made it clear I was not rushing him, only asking for an estimate. He said he was almost done. My friend and I waited until the work was completed, I paid, and I left. While driving, I noticed a concerning noise coming from the passenger-side tire, so I immediately returned to the shop. The mechanic said it was normal and that the car needed time since the discs and pads were just installed. I asked him to please test drive the car because the noise did not seem normal. At that point, he became rude, removed his gloves, drove the car and said this was what happens when he is “rushed,” accusing me of pressuring him, which was not true. I never rushed him. Al I asked was a question. He then checked the car again made some adjustment and the noise disappeared. Throughout the entire process, whenever I asked questions, his responses were sarcastic and dismissive. When I asked about the warranty, he replied sarcastically that he wasn’t God and couldn’t know how many potholes I would hit. Only after insisting on the warranty he finally said the job had a two-year warranty. The work itself may have been completed, but the customer service was very disappointing. I felt disrespected, and based on other reviews, it appears I am not the only woman who has experienced this type of treatment here. If you decide to use this shop, I strongly recommend not going alone go with a male

Pedro Muniz

★☆☆☆☆

2 months ago

Very nasty guy. At the beginning he sounded great but then he threw a tantrum to my friend when I was no longer there. she asked how long would it take since she needed to pick up her granddaughter. I witnessed when she told him that it was not to hurry him. She had to go back since he did a bad job and the wheels were rattling and had a shimmy. apparently he did not secure the wheels nuts. He kicked boxes , threw his gloves and made a show. If you are a woman do not visit this place by yourself since the guy seems to verbally assault women when they are alone.

Gamalier

★☆☆☆☆

4 months ago

Seek information and read all the reviews they will tell you the price is a certain number then charge you above it once your car is mounted and they are working on it. Also they might use the lowest skilled guy unsupervised.