Tuffy Tire & Auto Service Center

Aaron Coleman

★☆☆☆☆

2 months ago

August 11th 2025 I towed my truck to the tuffys on Palm Beach in fort myers because my truck died and wouldn't start ran great before. I was told needed a cluster then 4 month later waiting patiently asked what's going on found out the manager was fired. New manager starts tells me that there is a lot more wrong . My budget at first was 1500 they told me $2,000 with discount of 100 bucks I said okay let's get it fixed I was patient the entire time. Then I called for update for them to tell me my truck is ready. As I drive off the caliber is locked up almost causing me to lose steering and would not stay running. So I had it towed back to the shop for them to tell me they was told just to get it to communicate not run correctly also it might need a timing chain and has a radiator leak behind the motor and you have to pull the transmission to get too but we do not want to work on it anymore. After I just paid 2000. I told them I am going to tow it out of there and be done. They said hey instead of towing it home we have a guy off Daniel's in South fort Myers that is a specialist that is willing to check it out thinking they was going to help me after everything I have been threw just to have them tell me the same thing the first shop said it's going to be another $1,600 for a timing chain not including radiator leak now it's been almost 6 months without a vehicle $2000 and truck is still broken and towed the truck 3 times. Now I'm giving them another 200+ to try replacing the distributor if thats not the fix to at least get it running to where I can drive it home. I will have to tow my truck home to finish working on it myself. Horrible first experience horrible communication. Just feel taken advantage of. If I would have known it was going to take this long and be this unprofessional I would have took it somewhere else.

Greg Greenwald

★★★★★

2 months ago

My Tuffy Team are good people. Dropped my car off in the morning and asked if it was possible to get it back at 3? We will try but hard to promise right now. No worries I responded, just let me know. 1:45 pm phone rings, “you car is ready.”

Amber Marin

★★★★★

3 months ago

Got a puncture on the highway that flattened my tire. Thankfully this Tuffy was right off the exit. The were all very nice and helpful. They were very honest and we're able to patch my tire for a great price. I was in and out in less than 30 mins! Incredible

susan wohlert

★★★★★

5 months ago

I am extremely pleased with Tuffy service. They are always efficient in their work and go above and beyond to solve issues without gouging the customers. I love that there are always coupons & discounts. Tuffy is the best of the best. Special shout out to Dustan for making my visit so pleasant. He has a great personality! He made me feel right at home.

Branden Fedak

★★★★★

a month ago

This is the only place that I will take my car to. Honest, trustworthy, hardworking and peaceful people that work there. Have always had a great experience and work is done on time and to precision. They really do go above and beyond.

Tiffany Catoe

★★★★★

2 months ago

Great experience even though it took a while to deal with my warranty. Tom was very nice, helpful, and patient. Technician Mike went above and beyond to figure out a solution to my intermittent start/stop issue in my 2021 VW. Warranty was a hassle as always but these guys handled it well and my car is all good again.

Tyler Marshall

★★★★★

4 months ago

Quick to call and get bookings taken care of and They got the job done relatively quickly and my car is feeling much better. My AC feels better than ever and the car feels a lot better to drive after work on the front struts. They also did a great complimentary inspection of the car with pictures to go with anything found.

Mike Rigsby

★★★★☆

a month ago

My appointment time was kept and I was happy with the quality of service. I do believe however that over $100 for a blended synthetic oil change is excessive. I regularly receive coupons from local shops for $70 for the same service

Karen Stewart

★★★★★

6 months ago

Carlos, Jason and the entire Tuffy’s team gives exemplary service. Communication is wonderful. If my car is in for a service they will call to give me an update. I appreciate that they check in with me after the service has been completed to make sure my vehicle is running smoothly. Their attention to detail and great customer service will keep me going back.

Sean Kelly

★☆☆☆☆

3 months ago

My daughter needed an oil change and fluids checked and topped off. First off, they never checked the fluids, but still listed it as service. She also gave them the oil filter, but never credited it. They took advantage of a young lady that needed this done. They let her leave with zero radiator coolant. Now this is an easy check because there is a clear reservoir that gets topped off. Well on her drive home her check engine light came on and said that coolant level was low. She then went to another service station and they told her that it was ridiculous that a service station that charged a full service oil change would not have checked the fluids. I tried to contact them and they never responded. Think twice about using this business.

Susan hull

★★★★★

5 months ago

I have been a loyal customer to Tuffy for years. Recently I had an oil change and John and Carlos showed me that my tires were dry and cracking. They ordered me the tires and got me in the very next morning, Always very professional and go the extra mile to explain what service my car may need. Great place and great customer service!

Jeff Craig

★★★★★

2 months ago

As has been the case, the folks at Tuffy took good care of us. Communication was great and their work was timely. They don't push unnecessary repairs on you, which is nice!

Sally Davis

★★★★★

6 months ago

I came back to Tuffy on Daniel’s to have my rear brakes and rotors replaced. I had them Replace my front brakes three months earlier. I appreciate that they replace the rotors instead of grinding them down. (I hope I’m naming the right car part!) They tested my battery, confirmed it was bad, and suggested that I return to the location I purchased it, as it was still under warranty. With such friendly and knowledgeable, office and bay technicians,Tuffy on Daniels is my go-to shop for car maintenance!

Elizabeth Healy

★★★★★

3 months ago

We were quoted over $700 at the Jeep dealership to replace headlight bulbs on our 2017 Grand Cherokee, so absolutely not! Came to Tuffy and they had it done in an hour for $225. Also really friendly and responsive!

Caren Polk

★★★★★

2 months ago

Excellent service!!!! From the moment you call until the moment you leave, this is absolutely the best place to go!!!! Everyone is so friendly and knowledgeable, and they truly look out for your best interest. Super honest and they let you know what you need and what you don’t - no BS.

april maxwell

★★★★★

4 months ago

The service was very good. I liked the fact that they were not high pressure. They took photos of what needed to be done and let us make our own decision. The work was completed in a shorter time than what was stated. I would definitely go back and recommend them to others.

Jackie Hamilton

★★★★★

5 months ago

I had an oil change scheduled. During the assessment a worn belt was identified. All went well and service team explained what they were doing. They also suggested things that may be needing service in the future. They didn’t try to upsale unnecessary repairs. I’m so grateful for this team for taking care of my vehicle!