Van's Auto Service & Tire Pros Waterloo

SuabDeeg

★★★★★

2 months ago

Called and spoke to Mick about a noise issue I have with wife's car. He got me in the same day, and got my car fixed and ready the next day. Amazing! Josh is also a pleasure to deal with. These are the types of guys you can trust your vehicles with. I also love how transparent they are with their inspections. The report they sent out regarding your vehicle is something new that I've never seen done before. I love and appreciate the transparency! They've won themselves a future returning customer. Thanks guys!! -Pao

I'm. So. So. Sorry..

★★★★★

2 months ago

My tire lost like 6 pounds overnight and I called Josh and he got me in and out so quick!! Very friendly guy and great people skills, I had a time constraint and he worked around my schedule!!! I fully expected to be waiting for a while but I was out of there in an hour, talk about great service!!! Definitely going back to these guys if I need anything done in the future. Truly phenomenal guys.

Eric

★☆☆☆☆

4 months ago

Don't trust this auto shop went there for add for tire balance and alignment for 99$ that's all I wanted tried telling me I needed 1300 dollars worth of work said absolutely not then they said okay 1000 dollars you can drop 300 off just like that lol worse than the old midas muffler commission guys this place gives mechanics a bad name i highly recommend you take your vehicle to a place you can trust try to take advantage of people is a bad business they would rob you if you let them sad and I looked up the parts they said one was 20$ the other 90$ took to another shop and got all done for 460 dollars

Jimmy James

★★☆☆☆

2 months ago

Sadly, I have to update my review from 3 years ago from 5 stars to 2. Management has changed since then and so has the quality of service. This new manager doesn't know how to process warranty claims. I am a former auto technician and am now disabled. I have noticed the way this service department upsells is not your typical. Typically, they will get you in the door with sales and point out things your vehicle will soon need. Now this department will cause problems and wait for a mechanical failure so you'll bring it back to them. I hate having to write this review. I've always trusted this location. I will be speaking with the regional manager about this soon. Hopefully they will fix this problem. While I was there, a customer came in with an appointment to get a leaking tire fixed. The manager told the customer that he could put air in it. The customer explained that it leaks out but the manager would not fix the tire even after the customer explained the tire leaks. He just wanted to put air in it. Not only did I have the experience of the manager not knowing or maybe he just didn't want to process a warranty claim, but he also refused to repair the other customers tire who had an appointment to do so right in front of me. I've never seen this lack of quality in all my 25 years of dealing with Van's. Fix the manager problem and these low star reviews will reverse.

Jerry Albert

★★★★★

4 months ago

Van’s Auto Service is absolutely top-notch! From the moment I walked in, the staff was friendly, knowledgeable, and genuinely interested in helping. They took the time to explain what needed to be done, gave a fair and transparent quote, and completed the work quickly without cutting corners. My car runs smoother than ever, and I left feeling confident that I’d found a mechanic I can truly trust. I highly recommend Van’s Auto Service to anyone looking for honest, high-quality automotive care! Thank you

Allison Magera

★★★★★

2 months ago

A few lights on my dash kept coming on and off--took it in here for a look over. Even though I dropped it off on a holiday they got me in early the next day. Josh explained very thoroughly what could be happening and gave me some options, but didn't pressure me into a certain fix and didn't charge me when I decided to not get any work done. Wouldn't even let me compensate them for their time when I offered! As a single girl in her 20s I felt very taken care of here and would highly recommend this place.

LaVera Burmeister

★★★★★

a month ago

They have always been courteous and knowledgeable and trustworthy of me bringing every vehicle and issues I have had to them. I highly recommend them to everyone I know. Great work and great prices 👍

Crystal Lynn Rossi

★★★★★

3 months ago

I was having a tough morning, asked Triple A to recommend a shop that could get me in cuz I curb busted my tire before work stopping at the bank. They towed me to a place that doesn’t even do tires on site the day before Thanksgiving. I’d heard of Vans and it was never a negative story. I called in and Adam, Josh and Tony were all helpful and encouraged me to get it to them and they’d take care of me asap. After a second tow and much frustration about that point I’d made it to a packed Vans and didn’t think there was any way they’d get it done that day, it was already moon! They gave me a ride home as I’d given up on making it into work. I was shocked when I got a call just 2.5 hrs later, I’d busted the tire AND the ball joint and they could fix me up same day! They offered financing if needed and said I would hear from them soon to come pick it up! They didn’t try selling me things I didn’t need and were honest, communicated clearly in a way I understood and have gained a new customer and recommendation from me if I’m ever asked. Thank You Vans!

Mary Ann Francis

★★★★★

5 months ago

The staff are wonderful. The best customer experience which is hard to find. My family and I buy our tires here and pay for the warranty which has been a blessing for all of us. With nails and pot holes, it is a no brainer. Keep up the excellent service! I also have noticed how sweet and kind you are to your elderly population. Hats off to all of you.

Shaunte Wright

★★★★★

4 months ago

I took my car there after my car accident to make sure no damage was done to the alignment of my car. Not only did they fix my alignment, they also fixed the reverse light that had been damaged and took my car to a near by collision center to get a quote for me for the rear bumps. Jason is amazing and Adam is one of the most patient and detailed people you can ask for. I recommend them 100 times over!

Jonathan Traugh

★★★★★

6 months ago

We had a great experience at Van’s. We had appointments for tire installation on two cars. The whole team seemed to work well with one another. We arrived late to our appointment due to unforeseen traffic issues. They were very kind and reassured us they could still accommodate us. Adam was great! He was honest and transparent with the whole process. They did provide me with other service recommendations but I never felt pressured or intimidated to make a decision right then and there. I will be back in the future.

Michelle Barton

★★★★★

4 months ago

I would recommend Van’s tire on Waterloo Rd in Akron to anyone who ever asked me to refer them somewhere. Adam at the front desk is absolutely amazing as well as the rest of the crew. They got me in there in a timely matter. They walked me through and showed me all the problems and didn’t charge me an arm and a leg . So so very friendly and competent and I will always take my vehicles there. SUPER HAPPY with how very professional everyone is. KUDOS TO VAN’s!!!!

phil cubic

★★★★★

6 months ago

Got tires last week from Van's and was very pleased. Their service was great, the 4 new tires have been a nice smooth ride that i didnt have to pay an arm and a leg for. I'm also having them look at/fix other things as well, i go back in the next week to pinpoint a leak. Highly recommended if you need an honest fair an welcoming place to take your car, they'll take good care of you like they have me so far!

Marley Success

★★★★★

4 months ago

I had a great experience! They got me in and out. Price was reasonable and scheduling was a breeze. They aren’t too far from me so I will definitely be getting serviced by them in the future!

Sam

★★★★★

4 months ago

Friendly staff and great service. Making my appointment was easy. They were very helpful. I saw them interacting with a lot of customers while waiting for my car and they were great with everyone. Very accommodating and kind.

Mike Vorhies

★★★★★

5 months ago

Van’s was incredible. An hour for 4 tires and an alignment check and were over 400 cheaper than other places. Will most certainly return for future service needs!! Staff is attentive, not pushy and are thorough in explaining the services when needed.

Daniel Shobe

★☆☆☆☆

4 months ago

I’ve been here 3 times now. The first time I was there the customer service was very good. That’s the end of the compliments. I went there 2 days in a row. Each day waiting well over an hour because they’re understaffed and inefficient at their job at the front desk. All I had to do the second time was check out. There was 1 customer ahead of me and it took and hour for them to check them out. Then on top of it all they charge a surcharge. If I would’ve known that I would’ve went to the bank during my hour wait and got cash out. Also they put the wrong tires on the car the first time and they lasted all of 6k miles. So this is the second set they’ve put on in 5 months. I would highly recommend going somewhere else.