13 and Crooks Auto Repair

Ms Dianne Watson

★☆☆☆☆

7 years ago

My mother and I go to this station, for the gas, on January 11.2019. We went in I usually get ten dollars, I do not pay at the pump, we have heard to many stores about pump tampering . I always go in.I never need the entire ten dollars, I am always told , the charge is only what the pump shows. I went in the cashier, an older women, told me this only happens to me. I would have to talk to the owner. Well my mother tried to seeing we used her credit card. No one could tell me when the owner would be in. We went to our bank and spoke to our bank manager to learn they had charged the entire ten dollars. We put a stop payment on the charge. The intention was to get a bank money order pay for the amount we got. My mother tried the following day to speak with the owner only to over hear the lady fussing at someone,, about this situation. My mother decided to not pay or ever go to this station ever again. They are rude for no cause. A situation we feel did not have to be... One we were will to pay for what we bought.

Ryan Huffnagle

★★★★★

4 years ago

I went in because my check engine light was on and I had no idea what the cost was going to be. I walked in prepared for some expensive fix but I walked out with only a $30 charge and some minor engine tweaking. This place is well worth the value and they do great work. I will definitely be returning here in the future!

Sergio Correa

★★★★★

7 years ago

Excellent, friendly, honest and quick... went to get a second opinion on a whirling sound that my normal mechanic could not find the source of. Dave picked it up within seconds, even before we took the car for a short drive. Now that is knowledgeable. I'll be back for all my auto needs including gas.

Katie Gerdes

★★★★★

Edited 7 years ago

Took my CX-9 in for new brakes. They called me within 15 minutes of me dropping it off with an estimate. An hour later, they called and said it was complete. They were so quick, the price was very reasonable, and everyone was very friendly. Update for my 2nd experience - my AC was acting strange. I took it to 13/Crooks. They found a MOUSE living in my car. Fixed it within hours and were extremely helpful and accommodating. Still highly recommend!!!

Carin M. (Carin K.)

★★★★★

9 years ago

Recently took my car in here for an oil change and to make sure there were no upcoming safety issues prior to a long trip. I had an appointment and they were very prompt about taking my car in when I arrived. Start to finish it only took them a half an hour to both check my car and do the oil change. I will definitely be taking my car here again!

Pete W

★☆☆☆☆

6 years ago

I echo the sentiment of others. This place was great when Dave Taylor owned it. Around Labor Day I went in for a repair because my Jeep was stalling. $300 later, it was still stalling. $540 later, it was still not fixed and every time I inquired, I got the run around. . .owner is sick, owner is on vacation, owner's wife is sick, there's nothing we can do etc... Finally I went to my credit card company to stop payment, which they did. Then they launched an investigation. Two and a half months later, they ruled in my favor. You have been warned.

mrs review

★★★★★

a year ago

The new mechanic Ameer is AMAZING!!!!!! He actually cares to fix your car and he does an amazing job. This man deserves an award. Great job bringing him along

Brandon Joerges

★★★★★

13 years ago

Purchased a used minivan and after about a month of light driving my rear brakes began having a terrible noise and strange vibration in the pedal. I brought my van requesting replacement brakes/rotors and expecting a $200-$400 brake job but the mechanic brought it back out to me and informed that a piece of hard plastic had somehow jammed in the brake drum and was causing the problem and the brakeset was in good condition and relatively new. Most other places probably would have seen that situation and continued with the expensive repair but these guys just charged me the labor for cleaning up the rotor. Good to have a trustworthy mechanic again.

Elizabeth Thomas

★★★★★

10 years ago

If you are looking for excellent service and the best prices around, look no further. Dave and his crew are simply the best!!! My whole family have been taking our vehicles to Dave and his crew over 15 years and you can be confident that they will take care of you. Trust worthy and reasonable, I would highly recommend you choose 13 & Crooks Auto Repair for all your automotive repairs.

michelle thelen

★★★★★

3 years ago

Honest, they don’t make unnecessary repairs. They replaced a battery after previous place gave me the wrong battery for my car. Also, car is a little glitchy when starting. 13 and Crooks ran a diagnostic it wasn’t the starter or alternator. I’m convinced if I had gone to the dealership I would have walked out paying for one or the other whether I needed it or not. Fortunate to have them in our neighborhood.

Kurt Sabin

★★★★★

12 years ago

This place is great! Purchased new tires at a lower rate than Bell Tire or Sears was offering and had them installed in under 30 minutes. I can look up my service history at any time with their online system and see when my next services should be scheduled. I would highly recommend 13 & Crooks Auto Repair for any of your vehicle's needs.

Stephanie Blommel

★☆☆☆☆

3 years ago

Go somewhere else. Car was brought in due to gas leaking. Supposedly fixed, paid 500, filled tank at their pump, drove to local place for lunch and gas was pouring out . . . Immediately drove back to 13&Crooks. The staff claimed that they fixed it, claimed they had video to prove it and then ordered the car be removed from their property as it was leaking gas and was a fire hazard. This was an awful experience. Had to drive car away leaking gas after money had been paid to fix this specific issue, not to mention being threatened by a call to police if car wasn't removed from property. Decided to return car the next day to try to get some resolution, this was a Saturday now, so only mechanic present and non of the difficult management seemed to be there. Four days later, they put in a new tank, charged 350 more and is now fixed. Wouldn't have left a bad review if they would have just fixed and charged the 850 without all the nasty and upsetting BS.

Andrew Dodds

★☆☆☆☆

3 years ago

Went to this place needing a new alternator for my son’s car while he was away at college. My son is home now so now we are depending on the car for his transportation to work. Less than 3 months after repair, warning lights about battery and charge are coming on. Took to another mechanic that said they installed a faulty alternator… Went back to 13 and Crooks to have it taken care of and the (supposedly) owner gives us the run around. This place used to be amazing, but the new ownership has completely run it into the ground. I HIGHLY SUGGEST YOU CHOOSE ANOTHER MECHANIC.

CJ Thompson

★☆☆☆☆

2 years ago

BEWARE! These people are scam artists. I had a grinding noise coming from my left rear tire. I took it here, and they quoted me $600+ for new front break pads, oil change, and fluid top-offs. Thing is, I just had my oil changed and my fluids topped off. Afterward, I took the car to another shop where they said it didn’t need ANY work done (70% life in front breaks and 90% life on back break pads). It just had rust on left rear rotor. They told me it should resolve with time, and it did. The woman who owns this place has disgraceful business practices.

joel reeside

★★★★★

2 years ago

My car engine was failing and I couldn't drive it any further so bringing my car to 13 and crooks was a happy coincidence. JR is a very honest mechanic and took great care of my car and did the work for a very good price. They even gave me a cookie as I was cashing out. I'll be going here for all of my auto repair work in the future. Good honest mechanics are hard to find!

Robert Wilson

★★★★★

7 months ago

Amir helped me with license plate screws, had no charge in a situation of stress to help my family. He helped kids with there cars, what a guy in the community sits in his chair and is ready to help. God bless him and his family!!!

Bradley P.

★☆☆☆☆

Edited a year ago

Took my wife’s vehicle in to have a nail in the tire repaired. I was told that they topped off all my tires to 40 psi and that it was okay to do that even though I questioned why they did that. I had no tires that were below 35 psi. After driving away the car was not handling right. My wife was leaving for a long trip so I checked the tire pressures and found they inflated all the tires to 55-59 psi. The tires are OEM and rated for 44 psi max. This created a very dangerous situation when the vehicle was about to be driven nearly 250 miles in the highway.