1st Class European Authorized Coachworks

Scott Peters

★★★★★

10 months ago

Although I didn't end up using these guys for my repair (car was totaled), they were nothing short of amazing to deal with. I dealt mostly with Ed and he was awesome. He showed me all of the damage that my car had sustained and explained the extent of the damage. Once my insurance company got involved, it took them about a week to get their stuff together and to tow my wreck out of there. Not once did Ed or anyone else rush me or threaten me with any storage charges. These guys are a class act and I wouldn't think twice about using them in the future (hopefully for work of my choosing as opposed to due to an accident). Thanks, Ed and 1st Class European Authorized Coachworks!

Juan Francisco Saavedra Plata

★★★★★

a year ago

Though I typically don't write reviews, I felt compelled to share my experience. If you're in Miami and looking for the absolute best place to repair your car so it looks like nothing ever happened—restored to its original factory condition—this is the spot. Frankly, I wouldn't be surprised if it's the best on the entire East Coast. Their incredible team makes the whole process smooth and stress-free. Special thanks to Amber and Ed for their exceptional professionalism and warm hospitality.

Chris Stone

★★★★★

a year ago

All aspects of my transaction were fantastic. The service was great, the people were great, and they went out of their way to ensure they explained what they were doing and give me the most cost savings. I would highly recommend. They are a great Rivian service center.

Sergey B

★★★★★

2 years ago

BEST OF THE BEST! If you want repairs to be done properly this is THE ONLY place to go. AMAZING TEAM of professionals - special thanks to Bryon and Amber. They will keep you informed and explain every aspect of the repairs process, deal with the insurance for you and won't cause any headache through the process. It's the place where you can actually trust people and be sure that your car is in the right hands. I am the most peaky customer you would find and my Porsche had some major damages that required new doors, mirror, windows, and the list goes on. The process took a little longer than I was expecting but it was completely due to the absence of some parts in the US and they had to be shipped from Germany. When I picked up a car it was like brand new, no way someone would tell the door was cut open lol. I just found out this shop is working for 42 years and there are people in the shop who work there for 20+ years. It means a lot. Thank you for everything guys. -Sergey

Samson Barbosa

★☆☆☆☆

a year ago

I would never, I repeat NEVER bring any vehicle here. The work is crap and hasn’t held up. They charged 15k to do a quarter panel repair job with bondo. The door they installed also started making the worst creaking noise once it settled in and the screw just repeatedly gets loose. I wish I could give negative stars. I was recommended here by Audi as they are supposed to be an Audi authorized shop but I advised my service rep to never recommend this place again.

Florence Lathen

★★★★★

6 years ago

Bryon and Amber provided exceptional service. This is the first time I have spent the winter in the Fort Lauderdale area, so I was unfamiliar with where to get my auto repaired after an accident in a parking lot. The local dealer suggested two places to me. I got estimates from both. The estimated cost to repair were comparable however the integrity and quality of service I received at 1st Class, was just that, FIRST CLASS. Bryon was friendly, patient in his explanation, and very honest explaining what needed to be done. All of this was important to me, because this was not going to be an insurance claim and this was my new "Toy". As a result of our interaction, I felt like I could trust them with my car and to be fair on the cost of the repair. Amber the office manager, was friendly and went out of her way to secure an affordable rental car for me to use during the repair. She provided me updates during the repair and was always a joy to talk to. The two of them made an unfortunate experience, in an unfamiliar city, engaging and stressless for me. Without a doubt I would recommend 1st class to others. What I know is that it is people that make the business successful. Your business should be proud of not only the quality of the work your staff performs, but find comfort in the stellar representation they provide for your business.

Jose Cabre

★★★★★

4 years ago

I took my car there as the authorized body shop for the brand, and they are great! Right on time and very professional. Always kept me informed on the status of the car and the conversations with the insurance. My advisor was Martin and from payments it was Amber, they both did a very good job.

Rami Heart

★★★★★

Edited 7 years ago

This shop was recommended by a family friend who is the service manager at Audi. Bryon, the shop manager, stepped in when I was having issues with my repair. I commend him highly on his professionalism and for going to bat on my behalf. It wasn't as easy as it should have been (thanks to Geico) but Bryon got my car fixed properly. An Audi RS can be particular and difficult but they got it right. Attention to detail and excellent customer service. I hope to never need his services again, but would happy to use this shop in the future.

VEF

★★★★★

5 months ago

First class it is! Service is excellent. They are so communicative. I know exactly what is going on and they are efficient. Thank you guys!.

Nikki Karatzas

★★★★★

3 years ago

I didn’t have my Porche a full year before it was hit, so you can imagine how upset I was that I had to look for an auto body shop! I was referred to speak to Bryon at first class by a dear friend of mine. I’m soooo extremely happy she did!! Bryon, Ed, Amber, everyone took the best care of my Porche and I. Their work is amazing. The detail and care they put into returning my car so not only did it look gorgeous again, but drove as if I’m on a cloud and was safe for my family and I. I will tell anyone who needs their car fixed to go to First Class Auto!! I couldn’t be happier!!

Kevin Fitzgerald

★★★★★

a year ago

My Porsche came out looking amazing, great work! Highly recommend.

Girish Joshi

★★★★★

5 years ago

I have a Tesla Model 3 with a vinyl wrap. These folks did an incredible job and I’m confident it couldn’t be done better. The repairs were as fast as possible with a Tesla (it took about 3 months, but this is normal for Teslas), they were able to resolve connectivity issues, and handled everything easily with my insurance company and aftermarket wrap. They are the best. Great shop. More details below. I had what appeared to be a very minor car accident on the rear wheel well / fender; the car was still easily drive-able. A quick google search let me know just how complex these could be on Teslas. Based on the exceptional reviews I went to 1st class auto. When I saw the $20k estimate I was shocked, since my experience was with ordinary ICE cars. State Farm provided an estimate for a little over $9k. They were able to fully handle adjusting the State Farm estimate without any involvement from me. All parts need to be ordered from Tesla, so it can take awhile to get the work done. There is also a special lift and and alignment that is necessary. Unfortunately, ordering and receiving the parts adds about 3-4 weeks for repair time. The difference between their estimate (which includes some Tesla specific procedures) and the insurance company took another 2 weeks. My wrap and allowing it to cure was another 2 weeks. The work itself took about 2 weeks. This may seem very time consuming, but unfortunately is just part of working with Teslas. Throughout the process the shop kept me informed on the details of the process and progress. And they told me up front how long it was going to be. After the car was fixed, they made sure all of the little details were right. Fixed my connectivity issue, the car was spotlessly detailed, and also towed to my apartment (this was during covid so they may not always provide them service). Great job. Best service experience ever. They are the best choice if you have a Tesla.

Jordan Golinowski

★★★★★

a year ago

My experience with Anthony Baumeister was premium. From start to finish, Mr. Baumeister was in constant contact with me and truly gave me a 1st class experience with getting my car fixed.

Arlene Zaritsky

★★★★★

3 years ago

Amber and Ed are a first-class team. My car looks like new! I was in communication with Amber all along the way as she patiently walked me through the process. I highly recommend this outstanding business.

Ryan Collins

★★★★★

5 years ago

Pleasant Experience from start to finish. Went in for an estimate on a paint repair and was greeted by Amber then Joseph and both were helpful. They took care of my issue and estimate same day, would recommend to others. Took my Alpha in.

Double D

★★★★★

7 years ago

You want your car fixed right the first time , go to first class then. Certified for all luxurious auto lines. Bryan the manager actually cares that they do what they say they are going to do. Extremely happy and will recommend! Thanks First Class

Steven Roper

★☆☆☆☆

7 years ago

Dear Porsche Colleagues, I have hesitated to write this review as any experience can be specific. Given the brands worked on here, I am sure that there are many happy clients. I am not one of them . . . The problems that I encountered seem to me systemic--I doubt that my experience is unique and there is an earlier post from a Porsche colleague that confirms my experience. While I fault the work that was done on my my car (paint job and other issues), I mostly fault Porsche National for certifying that this facility is a Porsche Collusion Center. I have spoken to the national office as well as local dealerships concerning my experience. The local dealerships have been very responsive, Porsche National less so. My post is here only to urge you to go beyond the Porsche Collusion Center web site and do your own due diligence (which I did not do). Do not trust Porsche. Talk to people in PCA and friends who own Porsches. Again, I might have just gotten unlucky but would you want to tempt fate with your Porsche?