Action Auto Care

CJ Babb

★★★★★

2 years ago

Selfishly, I'm hesitant to give a review out of fear that Robert gets too much business and gets too busy, but he deserves all of the glowing reviews in the world. I grew up in a small rural town, where the mechanic was someone who I could call up and get an honest take on my car's issues and their advice on how to approach any issues. When I brought it in, I knew I'd get fair, trustworthy, pricing and high quality work and advice. That's what I get from Robert in a busy city. It's so hard to trust mechanics when you've had bad experiences, but Robert/the Action Auto crew are a crew I would recommend to any one who needs mechanical work. Best mechanic I've found on the west coast.

Emilio Quezada Liuti

★★★★★

a year ago

I have been bringing my car to Autocare for years, by far the best I have ever had. Honest, fast and with outstanding communication. Would recommend AAC and Robert to anyone without reservation. I moved away from SF and still bring my car to AAC every time.

adam lawrence

★★★★★

a year ago

This is my 3rd, 5-star review over 17 years taking my 4x4's to Action Auto. Robert is the most honest, reliable, and properly priced mechanic in San Francisco. In my 34 years in SF, I've had a few good mechanics. However... Robert and his team are above and beyond. Thank you, Robert!!!

Haylyn Sison

★★★★★

a year ago

I recently visited for the first time, and I couldn't be more impressed with the service I received. Initially, I went to the dealership, where they claimed my car needed a significant amount of work. Feeling a bit uneasy, I decided to get a second opinion and brought my car in. Robert, one of the mechanics, took a thorough look at my car and quickly debunked the dealership's inspection. He explained everything clearly and ensured that only the necessary work was done, saving me time and money. The customer service here is exceptional, and they truly went above and beyond to exceed all of my expectations. I'll definitely be returning for any future car maintenance needs!

Curtis Boyd

★★★★★

2 years ago

Excellent veteran-owned business. Robert is as honest as the day is long— you know you can trust a mechanic when he’s actively talking you out of services you propose. He also fixed an issue with my Subaru I’d had for a while free of charge and rates are extremely fair. FYI the word had gotten out on this garage and it is a week to book a reservation, well worth it. I’ll definitely be coming back, thanks Robert!!

Dan

★★★★★

2 years ago

I’m so so thankful to have found Robert’s shop. Ever since my go-to mechanics retired (Automotive Specialists on Bryant St), I’ve been trying to find a new mechanic shop to trust with my vehicles. Robert runs an awesome mechanic shop! I can see that he takes pride in the work that he/his staff perform and doesn’t cut corners. I had a complicated repair that takes a lot of labor and Robert and his crew completed the job flawlessly. I swear my car runs smoother than it ever has after leaving his shop. A big difference is also his communication - Robert goes above and beyond in explaining the problem, presenting a solution, and providing an accurate estimate. Do yourself a favor and go to Robert’s shop to get honest work done on your vehicle with a price estimate that doesn’t go above the quote. I look forward to coming back for regular service and future repairs. Thanks again!

Daisy Unzueta

★★★★★

9 months ago

Like everyone says - affordable and reliable. We got quoted at least $600 for new front brakes at the Subaru dealership. We paid less than half here.

Sean Nhan

★★★★★

a year ago

Robert is awesome... Super nice and honest. Had taken our VW to the dealer for a recall job and was told we needed to also get our brakes done. Luckily, we asked Robert who told us our brakes were still at over 40% and wouldn't need to be replaced for another 20-30k miles at least. He'll monitor it at the next oil change. How cool is that? We've been taking all our cars to him ever since and he has taken very good care of maintaining them.

Clayton Harper

★★★★★

11 months ago

Just got a 5k service for oil & fluids and a brake rotor replacement. Robert and his crew delivered perfectly. Very clear about the work and costs upfront and they performed it all very quickly. Easily one of the easiest mechanics to work with I've ever had. THANK YOU!

Jennie Kajiko

★★★★★

10 months ago

Robert went above an d beyond in helping me with my 18 year old Prius. I had taken my car to Action Auto only twice before for scheduled maintenance and as I was leaving the last appointment my car’s urgent/dangerous warning light came on. Turns out my Prius’ inverter for the hybrid system died and it would have cost over $1200 to fix. This had nothing to do with the work they had just done (which was great). Robert offered to house my car until I decided what to do with it. This meant parking it out on the street and moving it when street cleaning was scheduled. I decided to donate it and Robert was able to give me guidance on that, too. I highly recommend him for not only the quality of the work but for his willingness to go out of the way to help his customers.

Ariel Lee

★★★★★

9 months ago

He saved me $6K off what the dealer tried to charge me! First, he told me that my "worn out" brake pads according to the Acura dealer were still at 60% and would easily last another 2-3 years. Then, when I checked my invoice, he actually charged me less than he quoted for transmission fluid change. Who even does that these days?! Excellent shop that deserves all 5 stars. Thanks again, Robert.

Alzila

★★★★★

a year ago

Got recommended here for Raymond to service my car. He’s very professional and understanding also will let you exactly know if something is good or needs to be repaired. Definitely will not rip you off like others, one shop told me that I need my rear brakes replaced. That’s when Raymond said that’s not true but instead informed me that my front brakes needed to be changed. I made an appointment with him and was scheduled a week later. He knows what he’s doing and did my brakes within 30 minutes. I will definitely be back and trust him with my vehicle

Benjamin Goldstein

★★★★★

6 months ago

Took my Subaru for standard 6k maintenance. The workers were professional, efficient, and honest. Significantly better pricing than the dealerships too. I’ll be coming back for future service.

Heather Wagenfeld

★★★★★

4 months ago

Robert Kim and Action Auto Care were recommended to me when I first moved to the US 23 years ago. I've taken cars there ever since, and have benefited immensely from Robert's knowledge, patience, fairness, and way of explaining things. Since I'm not at all mechanically minded, there have been numerous times when I've relied on his guidance to make a good decision on repairs, or keeping or selling a car. He's now offering the same guidance to my son, going so far as to steer him on repairs he wanted to do himself. Robert is an incredible asset to the Potrero Hill community and I couldn't imagine going anywhere else for car-related matters, even if I have to drive across town these days for Action Auto Care. They're the best!

Franny Corsick

★★★★★

a month ago

I am so lucky to have found Action Auto 18 years ago! I wanted trustworthy and quality work and I got it! When I have a challenge with my car, I feel confident in knowing that I am well taken care of.

Caroline Wolber

★★★★★

a month ago

Robert & team are so kind, and their work is super affordable. They don't try to upsell and are incredibly thorough. Robert even helped me think through whether a repair made sense for my ancient car (and recommended no!). Can't recommend this shop enough!

Neliza E.

★★★★★

2 months ago

Robert and Action Auto Care are fantastic! I needed my rear brakes fixed, plus a few other things that Nissan quoted were essential to be replaced. Nissan quoted me nearly $4K, so I decided to take my car to Action Auto Care instead. Robert was so transparent and communicative--he even did his own assessment of my vehicle and communicated what actual fixes were necessary, and it was not what Nissan listed. My car is now in great condition and received the care it needed for half the price! I'm relieved to have found a trusted mechanic who provides quality and transparent care to customers. I highly recommend Robert and his team at Action Auto Care!