Reviews
Keith Brumm
Extremely helpful. Employees up sold me on something that I really needed. Not pushy but seem aware of my needs by just a little conversation. Quite happy with my visit today.
★★★★★ 8 years ago
Linda Bedford
This is a review is on the website ordering only. I ordered a right front caliber for my truck but the website gave me a part number for a left front(no right or left description). I was told that I needed to reorder the part because I could not just exchange it, company policy. I had used my speed perks, so first I had to call the customer service number to get my perks added back to my account. Then I ordered the correct part, with the incorrect part number per the website, to be delivered. The website told me that the part was delivered. Nope, it was not delivered. After calling again, I found out the my part was being picked up.The website was wrong again. Horrible website experience.
★☆☆☆☆ 4 years ago
Pam Taylor
Rude! By passed me for a man, even though I was standing right at the counter. Pushed my stuff to the side to take the man in line behind me. Told me "she's still looking at stuff" referring to my daughter. My daughter wasn't buying anything, she was just looking around while I was waiting to be helped.
★☆☆☆☆ 2 years ago
Mayra Arriaga
Advance Auto was a great experience for me. The customer service workers were amazing, knowledgeable and patient in all of concerns. I will always return to them for any of my retail needs for my car.
★★★★★ 3 years ago
Luanna Andrade
Pretty decent size Auto Parts store for being in a small town. Organized and clean. Also, got all the help I needed when I asked for it, without being bombarded by someone around me at all times (especially being a woman, can be hard in those types of stores). Great experience!
★★★★★ 6 years ago
Looky Loo
"Customer service" worker Jill just gave me the wrong headlight for my car (twice) and told me I could bring the second one back if it was wrong. Well, it was wrong. I called the store and she was rude as ever and slammed the phone and hung up on me in the middle of me trying to figure out which bulb I needed. Called back and they had a guy answer and place me on hold then never came back. So I called again and they wont answer. Horrible customer service. I wasnt rude at all. Just trying to find out the right bulb. She needs to go work away from the public if a headlight ruins her day. Geez lady, chill out. I'll be letting Corporate know.
★☆☆☆☆ 5 years ago
Evelyn Aguilar
I can't thank Scott enough for helping my niece and I get back on the road safely. You went above and beyond to make sure we got it done. Thank you Scott!
★★★★★ a year ago
Robert P
I do not remember the girl's name that helped me but she did an amazing job helping me with cables and stuff
★★★★★ 11 months ago
Robert Linn
Wonderful staff, very helpful. Took in the suspected blower motor from my Hummer H2. They tested it for me and agreed it was shot. Then had the part in stock for a fair price. I put it in right there in the parking lot and ten minutes later, I'm driving home with functional ac again! Thanks guys!
★★★★★ 3 years ago
Jean Singbush
Incredibly poor customer service- well actually no customer service today. I went in to purchase one item and as soon as I opened the door, the doorbell system rang repeatedly to alert the staff someone was in the store. Unfortunately no one seemed to be there- registers all abandoned but I began to hear a woman speaking. I searched for her and found her at a register in a “back” area like where parts are stored. A man looked up and said… you’ll need to wait up front we just haven’t had a chance to open the store yet. I was puzzled as it was 8am and the doors were unlocked. I left the item on the front counter, and left the store without my purchase. Three people present, including the manager Marcy and not one thought it would be appropriate to stop what they were doing and make sure a customer could pay or get assistance and be greeted. I can only imagine others might take advantage of their lax security but I’m hoping that kind of egregious behavior stops before someone gets hurt by their lack of security inviting unwanted attention.
★☆☆☆☆ 4 years ago
Sam McInnis
Good customer service here. Almost always has the parts I need in stock, and quick store/warehouse parts transfers if not. I appreciate that they freely accept used oil for recycling, as some other auto parts stores in the area do not. Also I am not sure if all of the Advance stores do this or not, but this location offers a 10% discount for active and veteran military members.
★★★★★ 6 years ago
Carebear Wright
Very nice people I had my CV axle break they were quick to help me find the parts which they had them and at the lowest price and were kind to my slow self thank you guys
★★★★★ a year ago
Saul Vara
Battery tester dont work i feel like is more a i dont want to get wet since it's raining out there, now I have to drive to auto zone thanks guys!!!
★☆☆☆☆ 8 months ago
Alysha McLelland
Mike gave us the best customer experience! He turned an otherwise monotonous task into a very pleasant experience that brightened my day. Thank you for your help and contagious positive attitude!😀
★★★★★ a year ago
Mike P
Great location right close to highway great price however I wish the chain would decide to carry a few bottles of de- icer during winter season as northerners travel to Florida during that time and would be able to purchase it, my encounter with Ana & Michael was fun great attitude.
★★★★★ a year ago
Michael LoPresti
Chances are they can get any part that you need for your Car, when other distributors say they can't!
★★★★☆ Edited 4 months ago
Sam Thonen
Did not understand what service body work bed meant and refused to even attempt to look up my part by number
★☆☆☆☆ 4 months ago
Quinn Martin
Autozone said they have tools to rent but said they don't have basic tools. Just the tool to compress the calipers. What??? Advance let me use THIS and I fixed my brakes in the parking lot! In town from Panama City recovering from a hurricane barely have fuel to make it back but it cost only $22 to fix it. A shop charges $75-$100 or more!
★★★★★ 6 years ago
Holly McDonald
Once again they couldn't help me. Needed windshield wipers, "oh no, we can't change them for you.... needed a new car battery, "oh no, we can't change that for you. Corporate doesn't allow is to do your type of vehicle wipers or battery." I have A GMC Terrain, not a Maserati! CarQuest was awesome, professional, expedient and kind! Never again will I use Advance Auto.
★☆☆☆☆ 9 months ago
Henry Johnson
Alana is a wonderful person to have assisting. She's knowledgeable and efficient in her work. I trust her decisions and love her smile. 🤓
★★★★★ Edited 5 months ago
