Reviews
Queen Kay
The manager and crew at this establishment is very knowledgeable and experienced. If you have car issues and need your parts fast, try them out. Ask for Ed
★★★★★ 2 years ago
Cameron Ward
If I could rate no stars, I would. I am taking the time today to make public what this store and company did to me. What started off as a simple battery change, turned into a 3 day nightmare. The employees at this store are so incompetent, to the point where they put the battery on backwards and fried all of the electronics in my car. I was driving back home to South Carolina from Tampa, alone, and was stranded in Ocala for 3 days while the Volkswagen dealership fixed my car. No offer from Advance Auto to put me up in a hotel or anything. I missed work, my family was scared, and it caused me great stress. Please, avoid this store at all costs. Shame on Advance Auto Parts.
★☆☆☆☆ 2 years ago
Gphysco
Love their service , manager was able to help with my needs in my car. Highly recommend this place !
★★★★★ a year ago
Mike Shank
This is a very helpful auto parts place in an area that has lots of competition. The folks here are knowledgeable and helpful they'll actually help you with installations and answering questions as well. I found them very easy to work with even when I have accidentally gotten and had to return Parts which didn't fit quite as I thought they might. Check into their Rewards program and come with your questions and all your Auto Parts needs. You can even order online and have your selection waiting for pick up there at the store. Recommended.
★★★★☆ 8 years ago
Cheryl Gonzales
The store itself was good. Guys in location did everything they could. They found the spark plugs we needed, ordered them and gave us great customer service. The problem was the parts got lost in transit, so they did not show up. When staff at location called to find out why they weren't delivered or where they were now, they got no answers. There was no paper trail or documentation filled on it. This was incredibly frustrating as we had other options to order these but because we didn't place our order through other venue, we are now stuck waiting until Monday to place order and will not receive them for up to three days after that. As this is not the first time this has happened with this company, Autozone is clearly becoming my front runner. I am so sorry to have possibly given the store a low score when clearly it was not them. In fact the two stars I did give was 100% for them. If the other location in question and or the driver had followed protocol, this would have been a 5 star.
★★☆☆☆ 5 years ago
EvilPorky
Best customer service for me. I've watched Hubert help countless people in need. Driving by yesterday i saw him lifting a 33in tire onto the back rack of a jeep look like he helped flip the tire. The young man has alot of knowledge. And It sure is enjoyable experience in the store at that!.
★★★★★ 4 years ago
Michael Howard
All went well, we needed license plate hardware and this location has a good selection on hand. The staff members were very nice and polite as well as professional acting as they should be. This store was filled with lots of inventory. I wish I could say more than a thank you for a good experience.
★★★★★ Edited 6 years ago
Benjamin Blume
They have all sorts of supplies here.. flashlights and pocket knives and small tools that are unique to the job that needs to be completed. Knowledgeable friendly staff and clean environment. Public access to restroom as well. If they don't have the part you need, they'll order it and get it for you!
★★★★☆ 4 years ago
Nicole M.
Store employee Ed helped me with my dead battery and another women in the parking lot with her dead battery in between customers even though it was fairly busy. He helped me figure out what battery to buy and was very welcoming and approachable. Best service ever, thanks Ed.
★★★★★ 3 years ago
LeeAnne Myers
Came into The store yesterday for what I was was my alternator going out. Mr Ed suggested we check my battery as my car wasn't stalling out or doing any of the other things he had asked. He came outside in the rain to check the battery. Sure enough it was my battery. He was very helpful and kind. He was able to get me a new battery and even installed it in the freezing rain with no hesitation what so ever! I couldn't think him enough foot going out his way.
★★★★★ 2 years ago
Mandy Kirkpatrick
I have had the best experience here. I dealt with Hubert and he listened and didn't treat me different just because I'm a woman. His customer service was great. He found the part that I needed and was able to price match to help. I can tell you that this is the first time in a long time that I wasn't treated differently just because I was a woman looking for auto parts. Thank you Hubert for making my experience in your store the best I have had in a long time.
★★★★★ 4 years ago
Benjamin Jones
Ed is guy you need to know when it comes to solving car problems.
★★★★★ 2 months ago
Tracy McDermott
I want to say the that I have mixed reviews. The attendant was female very knowledgeable, professional and courteous. She did need help from a stranger not on staff. My battery needed replacing. The gentleman known to her was helpful and stronger. There were only two employees, and one must be left in the store, a bit of a safety issue for those on duty,left not causing a stir. I don't live in that neighborhood and really just wanted to leave. I was really happy she was in attendance and did a wonderful job. I'll admit I'm a bit opinionated.
★★☆☆☆ 2 years ago
Xiao Liu
Very helpful staff. We forgot ask his name but he really helped us finding and adding engine oil to our car. It’s our first time doing that. Highly recommend this place
★★★★★ a year ago
Douglas Pirrotta
Gina was a huge help! Great customer service!
★★★★★ 4 months ago
Suzanna Sahakian
Thank you, Mike, for the great service you provided. The service was exceptional, Mike went above and beyond. Thank you, Advanced Auto Parts for Mike and the great service!
★★★★★ 6 months ago
Robert “Rob” Savicky
Great service. Almost always have what I need in stock, or the can get it fast!
★★★★★ 5 months ago
Tania B
THANK YOU to Allen & Gina for the spectacular service and assistance provided during a crucial time of need! We somehow lost a tire while driving between the FL welcome center & Ocala, we didn't feel nor noticed while driving at all, when we stopped to refuel in Ocala about 3 miles from this store is when we noticed the issue. The wheel studs apparently snapped off and well there went the tire. When we slowly crept from gas station to this store we were greeted by Allen and Gina. Allen was incredibly helpful and instrumental in helping us get back on the road. Usually you go to auto parts stores and the employees don't know left from right 🙄 so it was an absolute blessing to have dealt with 2 knowledgeable employees. They were genuinely expedient, helpful, caring and even took the time to help find the parts we needed that weren't easily found nor in their computer system. Please give these folks raise. Thanks again for your help in getting our family back on the road, a million THANKS!
★★★★★ 3 years ago
Jose
The staff here is great, upon entering to the store I was immediately greeted by the staff. Both of the employees on shift were nice and more than happy to help. The store looked very organized.
★★★★★ 7 months ago
julio benabe
Every one in the store is very nice person and has a good attention whit customer clean and too much organizing
★★★★★ 5 months ago
