Reviews
Craig Andrews
Went in earlier today. Two guys sitting on their butts. Didn’t offer any help. Found my items, the guy checking me out didn’t even speak. Went back later for something else, same two guys on their butts. One had a training video playing in the background while he ignored it. I waited 10 minutes to check out and was never acknowledged. This location is convenient to my house, but I’ll drive a little further from now on. Lazy and indifferent service. Won’t get another dime from me.
★☆☆☆☆ 7 years ago
Remington Crawford
Great place. The employees there are phenomenal. Replaced a defective part and helped me with some ideas for another repair. Spent a lot of time tracking down what I needed so I didn't have to go anywhere else. A+, guys and gals.
★★★★★ 6 years ago
Michael Blair
The staff here is ALWAYS very nice and goes out of their way to help you get what you need.
★★★★★ Edited a year ago
Mike B.
Bad battery. Bought the Die Hard Gold w/850 cranking amps last week for $212 w/tax. No problems since👌 Installed & left within 30 minutes. 3 year "no questions asked" warranty. Tech was friendly & professional. No complaints here (except the price of products today!)
★★★★☆ 3 years ago
Wesley Brockway Sr
Advance has an excellent online ordering system. Their site has a very helpful feature of seeing which local stores have the part in stock. Once at the store picking up the part is quick and easy. Since it's prepaid when the order is placed there is little to no paperwork when picking up the part. All in all it is a very convenient feature that can save you money. Curbside service is also available.
★★★★★ 5 years ago
Lou Geezer
Always enjoyable to visit. For the most part, they have, or can get, what you need for your vehicle. In my case, I needed a radio knob for an older model sports car. The knowledgeable sales person said, off the top of his head, OEM dashboard accessories such as this can only be found through dealerships.
★★★★☆ 2 years ago
My Word is My Life
Not much changes, other than someone left one of their truck's windows down while it was raining. Lol. Very helpful. My son was needing a larger tool, shockingly, one that I did not have, so he headed on over and they were wonderful in helping him get what he required. As I am trying to teach him to learn on his own and to not rely on me, as I won't always be around, Advance's employees were very helpful in pointing him in the right direction and even helped him out with a discount. He could have used my commercial account and saved more, but he learned a lot and he didn't even know I had an account there. So A+ job Advance, and thank you!
★★★★★ Edited 2 years ago
Anthony Willock
The reps here continue to be informative and helpful to me whenever I frequent their store.
★★★★★ Edited 6 months ago
Vicki Martin
Jason the manager was great to work with. I had a issue with a employee regarding a battery. I went back to store the following day in hopes to resolve my issue & get a different employee besides the moron I dealt with the previous day. I got lucky & Jason who also happens to be the manager helped me. He went above & beyond to resolve my issue & was great! If it wasn't for him I would not have given this store 1 star. Because of Jason's great customer service I give 5 ⭐s
★★★★★ 5 years ago
Toyna Doneghy
I came in to get assistance with the windshield wipers in the middle of a storm and the rep wouldn’t help me. He told me it’s too late in the day. I literally drove home without windshield wipers. I understand he’s not obligated to help but you’d think they’d be a bit more understanding and helpful. Went to AutoZone instead.
★☆☆☆☆ 2 years ago
Jared Jones
Staff is always friendly and ready to help if you have questions. Multiple free diagnostic tools available and many easily for rent. Highly recommended.
★★★★★ Edited a month ago
Josh Parks
This is a good location. Advance always has promos that require online ordering. I've ordered online several times and went straight to this store for pick-up. My orders always ready, never have to wait. Last order was an oil change bundles, I forgot to add the free funnel. They couldn't give it to me because it had to be added online. Wish there was a way to be able to modify orders. Employees can't just give stuff away, so come on Advance, I want my funnel! LOL.
★★★★★ 2 years ago
John Fighera
Had To give A SHOUT OUT TO DAVE!!! Went to his store today at 1000am, and I needed a Caliper and light for my car... I NEVER PUT A Light ON BEFORE..LOL Even though THEY WERE BUSY.. he said NO PROBLEM . ..came Outside AND NOT ONLY PUT IT ON BUT SHOWED ME HOW....OUTSTANDING CUSTOMER SERVICE!!!! 5 STARSSSSS 😁 GREAT JOB DAVE!!! AND GREAT JOB ADVANCE AUTO!!!!!FOR HIRING HIM !!!
★★★★★ Edited 4 months ago
Ken Minter
Tried to return a fitting without receipt, they wouldn’t refund back to my card. Too lazy to research my purchase to get receipt. I’ve been disappointed with this particular location several times, wrong parts, misinformation and just bad attitudes. Even Autozone is better and that is saying alot!
★☆☆☆☆ 11 months ago
Amanda McAleer
They always have anything ive ever needed for my car, explained things, tried to help put in headlight bulbs but really needed a dainty lady hand with these newer cars. But they try! Free battery testing and car diagnostics.
★★★★★ 9 months ago
Laura Cushing
Worst automotive place to go to. NOT helpful NOT customer friendly and HORRIBLE service. IF YOU buy anything here make sure you plan on keeping it because they will not REFUND your money for an item NEVER used that was WRONG to begin with due to their incompetence. HORRIBLE PLACE
★☆☆☆☆ Edited 3 years ago
J C
These places are not doing themselves any favors by hiring rude people as they drift towards both prices and product irrelevance.
★☆☆☆☆ 2 months ago
Angel Dotson
We were in a couple weeks ago and had the best customer service! The guy went out of his way to help us. We’ve rarely been in and them not be friendly and knowledgeable about what we need. They usually have what we need in stock but if they order it. Went in today and they ordered parts for us and same friendly service. They also give a Military discount. My only issue with the store is that right by the register was a completely inappropriate political sticker/magnet . I don’t care how you feel about the current or previous President it’s inappropriate! I honestly can’t believe the guys working there are okay with it.
★★★★★ Edited 4 years ago
Sandra Pendleton
The gentleman that waited on me, think his name is Dave, was fantastic, I bought a battery, he made sure I got the best one for my car and told me how to put it in. I'm a widow on my own my late husband did all the work on our cars. It is i now have to do it, it's great there are still some people that take the time to help. Thank you Dave!
★★★★★ a month ago
Grant McNally
Battery died due to the recent cold and snow. Brought my car in and Kenneth checked my battery, explained all of my options and installed the new one. It was a great experience and Kenneth did a tremendous job. It was way easier of an experience than I thought it would be. I really appreciate Kenneth’s help.
★★★★★ a month ago
