Alan's Auto Glass

L Team & Music as a Service

★★★★☆

2 years ago

The lady who answered the phone was extremely nice and professional. She’s the only reason I’m giving them a 4 star. I never received a call back about the actual work I needed done. I ended up using mission glass & they were on top of their game.

Pure Pursuit

★★★★★

8 years ago

Replaced my windshield at my home when I wasn't even there! They did a great job, and they made the payment process very easy. No issues one week after installation and no water leaks after driving through rain showers. Professional team...I'd do business with them again.

Owen Lynch

★★★★★

6 years ago

Had a great experience with Alan's. I tried to get a chip in my windshield fixed. After they inspected the windshield, they found that the windshield had already been fixed. The reflection of the gel just looked like a crack. They could have a tricked me into thinking they fixed it but they were honest and didn't charge me anything. I'll be going back when I need work done.

William Littrell

★★★★★

Edited 4 years ago

This place is the BEST!!! I will ONLY GO HERE for any more windshield needs. Alan's has done 2 different windshields in 2 separate vehicles for me, one new, one 50 years old, both came out FLAWLESSLY. I HIGHLY RECOMMEND ALAN'S AUTO GLASS, YOU WONT BE DISAPPOINTED.

Samantha Unger

★★★★★

4 years ago

The team at Alan's Auto Glass is extremely professional and easy to talk to. They fixed my chipped windshield very quickly and helped me to get my insurance to cover the costs. Thank you so much for everything! You guys are amazing!

Daniel

★★★☆☆

a year ago

Was quoted $365 with everything labor, glue, etc over the phone, when it was time to pay with tax the total was $386.71. I handed my card and was charged $398.33 was not aware of the 3% credit card charge until I paid. "No warranty due to Rust"

Keenan Roop

★★★★★

3 years ago

Charles is the person who handles the glass, I never picked up the office lady's name but she is really friendly and nice on the phone. She really made my day. I was having a bad time cuz my windshield was broken and Charles and the office lady they just took care of me quick fast in a hurry best price in California.

Kam Lowery

★★★★★

5 years ago

5 star customer service. I was running late for my appointment and they still made time for me and it was done before expected! Christina was very knowledgeable about the best kind of glass to get and timeline on delivery. The installer did immaculate work, I use to be in the auto glass industry I know good work when I see it. Charles was very professional and called for my pick up. All around great business, customer for life!

River Wilde

★★★★★

4 years ago

Best prices and service in town! They were accommodating to my schedule and respectful of my time. They fit me in as a last appointment of the day to replace a windshield. I'm super impressed with the quality of their work! I can't believe it was over $100 cheaper than the competition!

Chris Karpenko

★★★★★

a year ago

Christina at Alan's Auto Glass was excellent. She helped me with our broken windshield when the national chain windshield repair company couldn't or wouldn't. She coordinated with my insurance company and the car dealership to get it all handled quickly and easily. Thank you.

Allison M.

★★★★★

Edited a year ago

I came in without an appointment to ask for a quote and left less than an hour later with my cracked windshield repaired. Christina was really helpful and friendly! She let me know right away that my insurance would cover the repair costs, something my insurance failed to tell me when I called them months earlier. I wish I would have gone in sooner!

Angelica Ramirez

★★★★★

a year ago

Christina at Alan’s auto glass is such a professional. She has exemplary customer service. Toyota’s glass was backlogged for months. She would follow up with updates and touch base with Toyota. They’re lucky to have her and if you need windshield service, definitely come here. You’ll be well taken care of :)

Ann Sage-Winn

★★★★★

9 months ago

I found Alan's auto glass by googling and reading reviews. Christine was amazing to work with and kept me in the loop every step of the way. They did a wonderful job of installing and calibrating my windshield. Would highly recommend them.

Joe Farias

★★★★★

10 months ago

Christina and Charles are the best! My family has been going to them for years! Always exceptional, professional, and no beating around the bush! Great competitive prices on their high quality windshields.

Latino Power

★★★★★

4 months ago

Well,i went to ask aquestion about my cracked windshield and she help me alot,she answer my Question n guide me to the proces to get the new windshield to my car,and they put a new winshiend of my car in a few hours and tell me What to do after,so i recomended this place and its better if you work woth your insurance cuz if you pay from your pockwt can get a lilttle expensive.

RICHARD H

★★★★★

2 months ago

Fast, friendly, and knowledgeable service The receptionist was very competent and helpful I highly recommend for any windshield or glass problems and I will go back if needed

K Strickland

★☆☆☆☆

7 months ago

Cracked windshield replacement horror story. Sybil (name changed as a courtesy) is kind and reels you in at first; come back with installation concerns and the switch flips. Reason for one star: 1) No follow up from shop on customer voice mails during replacement (I had to physically drive to the shop for answer to question to be told by Sybil she usually does not check VMs for days); 2) Not truthful about requests of insurance company (my Mercedes requires OEM factory glass for proper fit, operation of safety features; shop told insurance company OEM was a customer preference not requirement from Mercedes); 3) Shop is exceptionally dirty with parts, trash, tools everywhere on counters, floor; 4) When returned with concerns (aftermarket windshield did not fit, new windshield damage/glue where Mercedes rain/lane departure warning system sensors are located - see photo, VIN was not visible through windshield - see photo), both Sybil and windshield tech (who grew angry) were defensive and defended their shoddy work as "experienced glass experts". I ended up having Mercedes put in a new OEM factory windshield; they confirmed improper fit of windshield installed by Alan's Auto Glass. After I called my insurance company, Sybil offered to work with me offline but given reaction to my concerns and untruthful info provided to the insurance carrier, I declined. I knew they'd just put another aftermarket in that did not fit for their profit margins. The insurance company and glass administrator also stated at least three times that this shop was not a preferred shop. I would double check that this shop is approved by your insurance company. Don't drink the sweet Kool-Aid. There are other choices in Monterey.