About Business
Residents of Modesto, CA, Modesto have long trusted Alfred Matthews Auto Service Center for their expert Car Repair needs. Whether you need assistance with Car repair and maintenance service, Auto repair shop, Car battery store or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 4.4/5 rating with 73 reviews. Throughout Modesto, and particularly in Modesto, CA, Alfred Matthews Auto Service Center is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact Alfred Matthews Auto Service Center for any Car Repair inquiries or to schedule a visit to their Modesto, CA facility.
Google Reviews
Jose Gutierrez
★
☆☆☆☆
a year ago
Sales is shady. Made me run my credit even though I came in pre-approved from my bank.
Arnet Givargiznia
★★★★★
11 months ago
As always great customer service and knowledge of truck.
Theresa Lanza
★★★★★
4 years ago
This is my favorite place to have my car serviced. I have a 3 1/2 year old Buick that I purchased from Alfred Matthews. That was a wonderful experience also.
No Name
★★★★★
2 years ago
This is a GMC dealership. They are dedicated to repairing your vehicle. I have been a difficult customer and they have kept their cool and been respectful.
Andrew Thatcher
★★★★★
2 years ago
Had the best experience with getting my truck fixed thanks to Jacob, who works in the service department. Thank you, Jacob, for everything you have done for me.
Edward DeBolt
★★★★★
a year ago
Good 👍 work on our 2015 Buick V-8 Lacrosse Luxury Car. Twice in one day
Alejandro Campos
★★★★★
a year ago
I had an overheated engine during a heat wave, found them and the stars aligned. They were able to diagnose and repair in a timely manner.
Gooddrives
★
☆☆☆☆
2 years ago
Do an oil change if u got a coupon, but I wouldn't get your vehicle serviced regularly. I went for one service came out needing that same service re-done plus more.
Vince Pimentel (CASPER - KM6IRY)
★★★
☆☆
4 years ago
The ladies in the body shop office could use some attitude adjusting. The gentleman that assisted me for my quote seemed the same in the office until he came out to help me with my quote. He was very personable and professional. If people are an annoyance and you don't have people skills then being a writer probably isn't for you.
Antonio Jaime
★★★★★
2 years ago
Good experience they have shuttle service and also loan cars which are actually nice. Had the clear coat service done on my new truck. Thanks staff!
Christina Butler
★★★★★
2 years ago
We bought the truck here. Always get my maintenance done here. They are very thorough and friendly! Thank you!
Joshua Jones
★
☆☆☆☆
4 years ago
Poor customer experience. They sold my dad an unsafe truck. When we found out about it, they charged him $600 to fix what they should have fixed before they sold the truck. For a company who's main focus is the customer experience, they sure didn't show it in my case. I work in the repair industry and will never give any business to this company.
Sharon Gooch
★
☆☆☆☆
4 years ago
Went here yesterday to see why my ac wasn't blowing cold air. They told me to wait because they were working on it. 1 1/2 hrs later I was told by someone different that they were starting to work on it cuz they were behind. So I took the shuttle home waited for there call. 3 hrs later got a call compressor needed replace n they wanted 1215.00 to change it out. I called another mechancic who said he'd do it for 650.00. Half the price. I picked up my vehicle and I had asked the person who worked there in the morning to reset a change the oil soon light since I only had 200 miles since my last oil change and it was on. I get in my vehicle and the lights still on. The person who I told the problem to in the morning blamed it on another service person. They asked me if I wanted my vehicle washed as I was waiting to pick it up, i said yes....do you think it was washed 10 mins later when they brought my vehicle back to me...NO. Why bother asking me if they really weren't going to do it? I don't know what happened to there service dept because they use to be pretty good but they really suck now. I won't be going back.
Gabriel Romero
★
☆☆☆☆
Edited 2 years ago
Recently called for my AC repair as it wasn't blowing cold anymore. Was told it was an evaporator problem and paid 1400 at the end of May, flash forward to beginning of July, blowing hot air again! Took it back in to be fixed by Alfred Matthews, hoping they standby their service only to be told it was another problem and another 700 bill! I think they changed what commonly is wrong in a/c units and released it .Easy for them. What a headache with this place . Now I'm on the hook for 1500 parts/ labor that may not have been the problem.Word of advice don't use their coupons, probably come out with more work, then you went it. Probably good for a oil change n car wash.
Clover Sargenti-Womack
★★★★★
4 years ago
It took a week to get in for an appointment, when I was in and gave my keys, they gave me a ride home while they diagnose the locked hatch rear door, and order part. I was happy with the work, my hatch is working again. When they brought my washed car back to me from the garage, they notice my front license plate frame was crated, and they would replace it for me no charge if I wanted. What great customer service! I driving a 2004 Saturn, I was treated fabulously!
Jossue Uribe
★★★★★
a year ago
Out of all the dealerships in Modesto I’ve had the best experience at Alfred Matthews. From the shuttle people, office personnel, up to management have all been positive experiences. Best part is Sergio is very direct and accurate as to what is being done to your vehicle and when it will be done. 🙌🏽
A Gee
★
☆☆☆☆
a year ago
This is the worst place to take your car for services. I took my car in for an oil change and new water pump in April 2024. I was told I also needed a new timing chain but I passed on that thank goodness. I’ve been having problems ever since that visit in April. I just took my car to two different mechanics and upon opening the hood we saw that the batter clips were broken and the computer was just lying on top of the battery. The first mechanic bolted the computer in for me thankfully. I was told I did NOT need a new timing chain by both mechanics, mind you my car has 100,000 miles on it and shouldn’t need one at this point. Alfred Matthews is out to scam people who trust them. I will NEVER take my business there again.
Vanessa C
★
☆☆☆☆
9 months ago
Recently, we took our truck in for a 2nd time to this place since it is still under warranty. It's been 2 weeks, and we couldn't even get a status update call. My husband had to call them a few times to get an update. We understand that it can get pretty busy, but a call goes a long way! Fix your communication issues, and im sure people's experience will be much better.
Genesis Nelson
★★★★★
a month ago
Jacob Waldo went above and beyond! Exceptional customer service! Not only was he very friendly but he kept me updated throughout the repair process and addressed each concern I had. I initially expected the price to be way higher but was happily surprised with the final total. Highly recommended!!
Brittany O'Neil
★
☆☆☆☆
a month ago
Disappointing lack of support and accountability I am writing this review after exhausting every reasonable option and giving this dealership ample opportunity to assist. I brought my 2021 GMC Yukon to Alfred Matthews GMC for diagnosis of a serious water intrusion issue. Their technicians confirmed that one of the sunroof drain tubes was disconnected (despite no prior work ever being done to the vehicle, and a known technical service bulletin being out for this being a known issue from the factory) and that the sunroof frame itself is leaking. As a result, there is mold present under the carpet and padding — a legitimate health and safety concern. I am a disabled veteran, and I approached this situation respectfully, asking for help through proper channels after my extended warranty and CarMax declined coverage. I was not asking for anything unreasonable — even partial goodwill assistance would have been appreciated. What I found most troubling was not GM’s refusal (corporate policies are what they are), but this dealership’s refusal to even submit a goodwill request on my behalf. I was told outright that they would not pursue goodwill assistance because “it would be a no anyway.” No request submitted, no advocacy, no attempt. I was also informed — implicitly — that because I did not purchase my vehicle through Alfred Matthews GMC, goodwill support was essentially off the table. This is unacceptable. A GMC dealership represents the GMC brand, not only vehicles sold on their lot. I have lived in San Diego for years and chose this dealership expecting brand-level support, not transactional gatekeeping. To be clear: • I did not cause this issue • I maintained the vehicle responsibly • The failure was confirmed by their own technicians • Mold was documented • I approached the situation calmly and professionally Yet I was met with indifference and a refusal to advocate for a customer — and a veteran — facing a costly repair stemming from a known issue. If you are looking for a dealership that will simply diagnose and bill, this may suffice. If you are looking for a dealership that will stand behind the brand, advocate for customers, and demonstrate integrity, this experience fell far short. I am deeply disappointed and expected better from both GMC and Alfred Matthews GMC.
