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About Business
Residents of Modesto, CA, Modesto have long trusted Alfred Matthews Auto Service Center for their expert Car Repair needs. Whether you need assistance with Car repair and maintenance service, Auto repair shop, Car battery store or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 4.4/5 rating with 73 reviews. Throughout Modesto, and particularly in Modesto, CA, Alfred Matthews Auto Service Center is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact Alfred Matthews Auto Service Center for any Car Repair inquiries or to schedule a visit to their Modesto, CA facility.
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Google Reviews
Brittany O'Neil
★☆☆☆☆ Disappointing lack of support and accountability I am writing this review after exhausting every reasonable option and giving this dealership ample opportunity to assist. I brought my 2021 GMC Yukon to Alfred Matthews GMC for diagnosis of a serious water intrusion issue. Their technicians confirmed that one of the sunroof drain tubes was disconnected (despite no prior work ever being done to the vehicle, and a known technical service bulletin being out for this being a known issue from the factory) and that the sunroof frame itself is leaking. As a result, there is mold present under the carpet and padding — a legitimate health and safety concern. I am a disabled veteran, and I approached this situation respectfully, asking for help through proper channels after my extended warranty and CarMax declined coverage. I was not asking for anything unreasonable — even partial goodwill assistance would have been appreciated. What I found most troubling was not GM’s refusal (corporate policies are what they are), but this dealership’s refusal to even submit a goodwill request on my behalf. I was told outright that they would not pursue goodwill assistance because “it would be a no anyway.” No request submitted, no advocacy, no attempt. I was also informed — implicitly — that because I did not purchase my vehicle through Alfred Matthews GMC, goodwill support was essentially off the table. This is unacceptable. A GMC dealership represents the GMC brand, not only vehicles sold on their lot. I have lived in San Diego for years and chose this dealership expecting brand-level support, not transactional gatekeeping. To be clear: •\tI did not cause this issue •\tI maintained the vehicle responsibly •\tThe failure was confirmed by their own technicians •\tMold was documented •\tI approached the situation calmly and professionally Yet I was met with indifference and a refusal to advocate for a customer — and a veteran — facing a costly repair stemming from a known issue. If you are looking for a dealership that will simply diagnose and bill, this may suffice. If you are looking for a dealership that will stand behind the brand, advocate for customers, and demonstrate integrity, this experience fell far short. I am deeply disappointed and expected better from both GMC and Alfred Matthews GMC.
Genesis Nelson
★★★★★ Jacob Waldo went above and beyond! Exceptional customer service! Not only was he very friendly but he kept me updated throughout the repair process and addressed each concern I had. I initially expected the price to be way higher but was happily surprised with the final total. Highly recommended!!
Vanessa C
★☆☆☆☆ Recently, we took our truck in for a 2nd time to this place since it is still under warranty. It's been 2 weeks, and we couldn't even get a status update call. My husband had to call them a few times to get an update. We understand that it can get pretty busy, but a call goes a long way! Fix your communication issues, and im sure people's experience will be much better.
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