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About Business
Alloy Wheel Repair Specialists is a highly-reputable Car Repair service provider based in Tucson, AZ. Alloy Wheel Repair Specialists covers all facets of the Car Repair industry, with a focus on Wheel store. With over 74 reviews and an average rating of 4.7/5, Alloy Wheel Repair Specialists is a trusted name in the industry. Their presence in Tucson, AZ ensures that residents have access to high-quality Car Repair care right in their own neighborhood. You can easily connect with their team using the contact details provided to learn more about their Car Repair offerings.
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Google Reviews
Anna Aileen Moncrief
★★★★★ Great experience! Knowledgeable, friendly, and professional, I was in and out in no time. My buddy noticed when balancing the rear passenger side of the tire that the wheel had a slight dent. I was not at all aware that there’s a thing such as rim repair. Saved a lot of money in the long run. Looked into auto salvage parts in the area and they don’t have my particular rim. I’m was very pleased with the service I received. Highly recommended!
Kelly L
★★★★★ What a great experience! Had a dented wheel on my wife's Porsche. Hunted around, talked to a couple places, they wanted me to drop and leave it for a couple days. Didn't really want to do that. Found these guys. They said c'mon down at noon. Got there, busy place. Jordan greeted me, said would be with me shortly. Got to watch him fix a really bad wheel. Jeeze, this guy is an artist. He finished, took my wheel and prepped it. And in 10 minutes had the dent out and the wheel super true. Balanced it, cleaned it up and sent me on my way. Happy customer. Great to deal with.
Sean Hazen
★☆☆☆☆ My driver-side rear wheel was losing air slowly, and after finding no obvious leak, I took it to a wheel and tire shop. They found a crack on the inside of the wheel and quoted $150 for a repair, estimating 3 to 5 business days. Looking for a quicker and more affordable option, I contacted my auto repair shop, which referred me to Alloy Wheel Repair Specialists. After checking their reviews—which seemed positive—I decided to take my wheel there. The repair specialist assured me I could drop off the wheel that day, and it would be ready the next day for $125. Dropping it off was easy, and they promised to call when it was done. By 3 PM the next day, I hadn’t heard anything, so I called to check. They informed me it was ready for pickup, and when I arrived, the repair looked good at first glance. However, when I went to reinstall the wheel, I noticed damage around the center hub that wasn’t there before. I called and spoke with Ken, who was polite and knowledgeable. He explained the damage might have occurred because the wheel had been spray-painted previously (“rattle can job”) and the paint was prone to chipping. However, these wheels are aftermarket and have their original factory finish—they were never spray-painted. Ken also mentioned the age and brittleness of the wheel could have been a factor. While I appreciate Ken’s professionalism, I feel extra caution should have been taken to prevent this damage. If the repair posed a risk, a call to inform me would have been appropriate. Ken mentioned they take before and after photos of the wheels, so they should be able to verify whether the damage occurred during the repair. He offered a discount on repainting the damaged wheel, but since I had previously inquired about refinishing all four wheels (quoted at $150 each with a discount for the repaired one), this felt more like a sales pitch than a genuine remedy. I also notified my auto repair shop about my experience, and they told me they will no longer recommend Alloy Wheel Repair Specialists to their clients. The damage to the center hub is not consistent with normal wear and tear. While my wheels already had minor curb rash and chips, the new damage worsened their condition. It’s disappointing to see additional harm done to a wheel I trusted them to repair. Overall, the crack repair itself was completed quickly and looks good, but the hub damage and the unsatisfactory resolution to the issue leave me dissatisfied. For these reasons, I’m giving my experience two stars. Unfortunately, I cannot recommend Alloy Wheel Repair Specialists. UPDATE. I had put the same review on yelp and the owner responded there. "With over 5 thousand straightening repairs a year and yours being the 1 and only wheel to have chipping around the hub, it is most definitely the weathered finish that you mentioned yourself had been in the sun for the last 10 years, a bad review is understandable when it’s a legitimate false doing, but when you ask us for a quote also to repair your already peeling and weathered finish and then make a bad review is not right." Thank you for your response. My concerns are about the repair process and lack of communication, not the wheel's pre-existing condition. Your reply shifts responsibility to the wheel’s condition, instead of addressing my concerns about the lack of communication and the poor resolution. While I now understand the wheel’s age may have played a role, I wasn’t aware of this at the time. As specialists, wouldn’t it have been appropriate to ask about the wheel’s condition before proceeding? A warning would have been appreciated. I paid $125 for the repair, with the primary goal of fixing the crack. Unfortunately, the repair worsened the wheel’s appearance, with new damage to the hub. This is disappointing given the cost. While the crack repair itself was done well, your defensive response and lack of resolution led me to downgrade my review to one star. I cannot recommend Alloy Wheel Repair Specialists and advise potential customers to consider their approach to customer service.
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