About Business
Alpha Automotive Repair Service is a highly-reputable Car Repair service provider based in Round Lake, IL. Alpha Automotive Repair Service covers all facets of the Car Repair industry, with a focus on Car repair and maintenance service. With over 39 reviews and an average rating of 4.8/5, Alpha Automotive Repair Service is a trusted name in the industry. Their presence in Round Lake, IL ensures that residents have access to high-quality Car Repair care right in their own neighborhood. You can easily connect with their team using the contact details provided to learn more about their Car Repair offerings.
Google Reviews
Erik Boilesen
★★★★★
6 years ago
I needed my windshield replaced and was worried about getting ripped off by a dealership or past places I had been to. I spoke to Mike about it and he was very upfront with how things were going to be done and the price to be charged. He got everything set up for me, and I had a new windshield in less than a week from when I talked to him. Very affordable pricing and excellent customer service. If you are anywhere near the Round Lake/Grayslake area and need something done, call here first before you go anywhere else. They will take care of you.
Kristina Marie
★★
☆☆☆
a year ago
Micheal, one of the owners, is just mean and unnecessarily aggressive. Goes on the defensive demeaning and blaming others when he is not happy with the results he is getting. At one point I had asked him why is he giving me so much attitude?, which he said and I quote “I have to be stern in this business” There is a difference between being stern and badgering, Micheal. His second favorite phrase is “Let me finish!” Even though he will interrupt you when he deems you incorrect and no longer wishes to listen to you. I have a feeling he just might treat all women whom challenge his authority this way because he seemed to be in competition with every personal thing I said. For example, I stated that I’m a barber and his response to this was “my mother was a hairstylist and serviced -blank famous person-” can’t remember whom exactly. It just makes for unpleasant interactions. He does drive a petite white 2-door convertible so that might say something about his outlook on life. He has even walked out and left during a disagreement. After a few minutes I asked the Co-owner, Micheal’s best friend, where he had gone to and his BFF said he had to take a break, that Micheal was under a lot of stress and wasn’t having a good day. “He isn’t normally like this.” Yeah I bet he isn’t *rolls eyes* I’ve been dealing with his unprofessional nonsense for a week. The Co-owner, his name escapes me, is very nice and professional but he doesn’t seem to deal directly with customers as often so, unfortunately, I will be avoiding this shop like the plague and I recommend you do the same!
Jonnybgoode
★★★★★
3 years ago
I had a really good experience with them. If you’re looking for a mechanic with that old school feel, like getting to know them a bit, this is your place. Mike is a professional and willing to listen to possible concerns a customer might have. I’ll go back. He’s earned my trust.
Rivi B
★★★★★
a year ago
First and Foremost THANK YOU MIKE AND MATT for just being such Honest Mechanics!!! I’ve been to a lot of different auto shops In and Around Round Lake and they have been extremely disappointing as far as using old parts and claiming it’s new and never being straight forward. But I’m so happy I found Suarson AutoLab! They have been nothing but Honest mechanics and they Do HONEST work on vehicles. Mike is extremely knowledgeable and informative and will provide all details on your car and give his honest advice. Thank you suarson AutoLab for being the one shop that doesn’t take advantage of people especially in this market/economy! -Brandy
Celeste D
★★★★★
2 years ago
I had an excessive amount of unfortunate events renting a truck from Florida to drive here to Illinois. When I called this location I spoke with Mike. He was very professional, knowledgeable and understanding of my situation. Mike took the time to explain several things about my situation. I truly appreciate that Mike took the time to actually speak to me and not brush me off nor rush me to get off his phone line. With Mike's help I was able to get everything done in a correct manner. If I ever need any future vehicles repaired I would trust this place.
Anthony Quinn
★★★★★
a year ago
These guys are my saviors. Driving home from work during rush hour traffic my cars engine gave out and I was stranded waiting for roadside assistance and wondering what to do. The owner of the shop was driving and saw me stranded on the side of the road and came out and helped me push my car to the side of the road to a more safer area. He then went to go get his trailer and towed my car to his shop. Very knowledgeable and helped install a engine in the car and it feels like brand new. Very great on the prices and very good work!
Chris Sheldon
★★★★★
2 years ago
I was looking for a shop to install new brake pads and rotors for a reasonable price. Having dealt with a lot of unprofessional mechanics in the past, I took my time in finding a shop to handle my cars needs. I'm happy I found Suarson. Mike is knowledgeable, professional and up front. His prices are better than most shops in the area. I will absolutely be back in the future.
Don Glicker
★★★★★
2 weeks ago
These guys ROCK. Got a lube job, and these guys went the extra mile on me. 69/10 would go again!!
Olivia Janus
★★★★★
3 years ago
I cannot say enough good things about this business. Mike is absolutely wonderful. He’s honest, up front and takes time to explains issues with your vehicle. Matt is fantastic as well and a very approachable mechanic. My husband and I have taken our cars here for a while and whether it’s a simple oil change or a check engine light issue it’s taken care of. Fair pricing and honest working mechanics. I won’t go anywhere else.
Benjamin Rivera
★★★★★
2 years ago
Mike and his team are wonderful. I have been going to Mike for years now. He and his team have worked on all my cars. They do great work and have fair pricing. I would recommend anyone to go here if you have issues with your vehicles. Great service!
Martell Le Magnifique
★★★★★
a year ago
Great Service. The Team here is knowledgeable and all around good guys. They completed a Throttle Body replacement just in time to have my car ready before my Mother's surgery. They truly care about people.
Serene Madison
★★★★★
a year ago
Mike did a wonderful job of communicating what needed to be fixed on my car. I needed multiple parts serviced on my car, and Mike was patient and dedicated to the job. He is very honest about how pricing works and is a very skilled/knowledgable mechanic. Would highly recommend!
Doggy Days
★★★★★
9 months ago
I recently took my 08 Toyota Sienna to get a second opinion regarding new shocks and struts. Thankfully Mike and his team notice a more important issue with an oil leak that me previous mechanic of many years did not mention or take time to fix. If I had not taken my van to Mike I would have had engine failure.
Dimitri Leóntiev
★
☆☆☆☆
3 months ago
I was told my car will be done on Monday. I left it on Saturday. In reality Monday and Tuesday no one called and no one responded my calls at all. I came and saw my car outside covered with a snow. No one even tried to do anything.
Vanessa Hurtado
★★★★★
11 months ago
If you are looking for a reliable local auto shop this is your spot! I take our vehicles to our local firestone until my son started driving and found this local shop that he praised about all the time. Well long story short his 2010 Chevrolet Silverado started shaking when he would accelerate. We took it to the dealership they said 1 thing and took my 200.00 diagnostic and we took it to Firestone and they told us another thing and at the end we took it to Alpha. Mike not only explained but showed us the issue that was completely different then what we were told. He has the patience and the right attitude of a mechanic you want to work with. Thank you Mike we will be coming back for future maintenance.
Brady S
★★★★★
a year ago
Mike went above and beyond to help me get on back on the road faster! I have a used car that I bought 2 months ago and was having big problems. Alpha Automotive identified it quickly and found an engine to replace it with at a super quick turn around. Mike helped navigate the warranty process and helped to get me back on the road faster than I could have imagined with an engine being replaced. He communicated well and showed understanding to my checking in and urgency to get a car back so I could manage my large family and the driving needs. I was really impressed with his help and through the first week the quality of the work has been top notch! We will continue to bring our cars to Alpha after this first experience!
Ashley Kough
★★★★★
7 months ago
Fast and friendly! Liquid was leaking into the car and luckily we were right next to Alpha Automotive. Matt immediately took the car and fixed it up in no time! We're so appreciative of his attentiveness and quick repair.
sydra little
★★★★★
7 months ago
Absolutely take your car here!!! Mike is very knowledge and friendly. They have the most fair prices around too and they offer services to pick you up or drop you off which is awesome. I can tell he’s the kind of mechanic who isn’t trying to upsell you and take your money for no reason. Overall he’s just a really great guy and I’m glad I found this place! Definitely recommend!
Kelli Koch
★★★★★
8 months ago
Excellent customer service and top notch work. This was my second time using Alpha. I Called the shop when my brakes started grinding real bad after being recently replaced. They told me to bring it in right away but I had to find a sitter. They told me they would come pick up my car( I live local) so I didn’t have to put my kids in the car with an issue. Replaced my brake lines quickly and even brought the car back to my house. What? Who does that? They have a customer for life with me. Highly recommend. Wonderful customer service and friendly staff.
Reina Villa
★★★★★
4 months ago
Mike helped us out so much due to bad transmission repairs done by another shop. He explained everything that was done when he did it for us and he worked with us. We were stranded when our car stopped and he came out of his way to help us get going again. We really appreciate everything he has done! Thank you, Mike!
