Astound Broadband Powered by Wave
Rating: ★★★★☆ 3.8 / 5 (1440 Reviews)
Astound Broadband Powered by Wave is a Smart Home Installation located in Astound Broadband Powered by Wave, 900 Lenora St #140, Seattle, WA 98121
Listing Status: Verified & Active
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Last data verification:
Mar 04, 2026
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Working Hours
- Monday: Open (9 AM–7 PM)
- Tuesday: Open (9 AM–7 PM)
- Wednesday: Closed
- Thursday: Open (9 AM–7 PM)
- Friday: Open (9 AM–7 PM)
- Saturday: Open (9 AM–1 PM)
- Sunday: Closed
Reviews
Kiana Jackson
AMAZING! He was so nice and made it as efficient for me as possible. We were able to completely reset everything up and he also gave me some tips!★★★★★ a week ago
Dave Baylor
Very pleasant experience. Technician took time to walk me through the set up and advise it is time for a new router. Appreciate the overall rapid response from Astound/Wave. Glad i can still stay with Astound as my ISP.★★★★★ 3 months ago
Kiana Jackson
AMAZING! He was so nice and made it as efficient for me as possible. We were able to completely reset everything up and he also gave me some tips!★★★★★ a week ago
Nic Boys
Luke was our Tech that came out to help. We’ve been having so many issues with our WiFi/Internet in general that we were ready to leave Astound. Luke came out and changed that. He was so helpful troubleshooting and getting us setup. I haven’t experienced customer service like this in a very long time. Astound needs more Luke’s, he saved yall a customer. Thanks again Luke!★★★★★ 3 months ago
Dave Baylor
Very pleasant experience. Technician took time to walk me through the set up and advise it is time for a new router. Appreciate the overall rapid response from Astound/Wave. Glad i can still stay with Astound as my ISP.★★★★★ 3 months ago
Serguei Orozco
Excellent service. We had internet problems for months, but after visiting the South Lake Union office, a technician arrived the next week, identified the issue, and fixed it right away. Smooth, fast, and hassle-free experience.★★★★★ a month ago
Nic Boys
Luke was our Tech that came out to help. We’ve been having so many issues with our WiFi/Internet in general that we were ready to leave Astound. Luke came out and changed that. He was so helpful troubleshooting and getting us setup. I haven’t experienced customer service like this in a very long time. Astound needs more Luke’s, he saved yall a customer. Thanks again Luke!★★★★★ 3 months ago
Christopher Nava
Awesome ASTOUND technician who was able to provide information about why my port wasn't able to connect my Internet closet and wall. I have no knowledge how the wiring in my Internet port works but he went ahead and double checked in our apartment building so finally he toggled it and I was able to connect ! Great , attentive, and friendly service! Highly recommend ASTOUND INTERNET service. Thank You again !★★★★★ 2 months ago
Serguei Orozco
Excellent service. We had internet problems for months, but after visiting the South Lake Union office, a technician arrived the next week, identified the issue, and fixed it right away. Smooth, fast, and hassle-free experience.★★★★★ a month ago
Maximus Malik
Luke the Seattle Tech was amazing! Came by and diagnosed my issue quickly and gave us plenty tips for the next time we may have an issue. Highly recommend the service itself. Plus the amazing support staff make everything better!★★★★★ 3 months ago
Christopher Nava
Awesome ASTOUND technician who was able to provide information about why my port wasn't able to connect my Internet closet and wall. I have no knowledge how the wiring in my Internet port works but he went ahead and double checked in our apartment building so finally he toggled it and I was able to connect ! Great , attentive, and friendly service! Highly recommend ASTOUND INTERNET service. Thank You again !★★★★★ 2 months ago
Jeff Liao
Jordan was fantastic at my installation. Went above and beyond in upgrading my hardware and educating me when he didn't have to. What a great way to begin service with Astound! UPDATE 12/11/25: I signed up during the summersale promotion which promised a free install and a $100 gift card after 90-120 days of an account being in good standing. Well it's been 156 days since my install and still nothing. I call customer service and they redirect me to the rewards team, and the rewards team redirects me to the customer service team. Not cool, Astound.★★★★★ Edited 2 months ago
Maximus Malik
Luke the Seattle Tech was amazing! Came by and diagnosed my issue quickly and gave us plenty tips for the next time we may have an issue. Highly recommend the service itself. Plus the amazing support staff make everything better!★★★★★ 3 months ago
Jacksun Floyd
My Internet installation went as smooth as you’d hope. I switched from centurylink to Astound and ran into a couple of issues setting that up on my own. Luke came out and was very professional and knowledgeable to quickly identify the issues. Also very personable to talk to while waiting on your modem to reboot.★★★★★ 4 months ago
Jeff Liao
Jordan was fantastic at my installation. Went above and beyond in upgrading my hardware and educating me when he didn't have to. What a great way to begin service with Astound! UPDATE 12/11/25: I signed up during the summersale promotion which promised a free install and a $100 gift card after 90-120 days of an account being in good standing. Well it's been 156 days since my install and still nothing. I call customer service and they redirect me to the rewards team, and the rewards team redirects me to the customer service team. Not cool, Astound.★★★★★ Edited 2 months ago
Brendan Rebbetoy
GARBAGE SERVICE, USELESS SUPPORT, OVERPRICED RATES. I never thought I'd hate someone more than Comcast. I pay for 50 Mbps upload and get barely 9 or 10, as well as constant latency, packetloss, and random outages (brand new modem + router on my end). Any kind of streaming or online gaming varies from "tolerable" to "impossible." I've attached an image of my speed test as proof that I am in fact experiencing up to a half-second of connection delay. Their support was INFURIATINGLY bad. They sent technicians twice, and one of the times they BROKE the neighborhoods connection before leaving, so it was out all day until I called again to tell them what happened. They said they'd send another and did not, and when I asked about that, they started asking me how to fix the problem (as if that's my job). They reset my modem without telling me, while I was using the internet to talk to their tech support, then when I lost connection and couldn't respond they closed the conversation and made me start over. They've scheduled an appointment and then simply not shown up, leaving me to contact them again and try to set up another (and they make me wait another week or more for the next appointment opening). They say they have no way of reviewing past tech support so I had to explain this problem more than a dozen times (and am STILL going through this issue, and having to re-explain the entire thing every single time). They have called me three times at 6 AM just to tell me that an appointment scheduled two weeks in the future was canceled, then to tell me it was back on. I try to be as polite as possible with others, but if I could swear in google reviews I would be doing so right now. I don't think I have ever had such disrespectfully bad service in my life. On top of all that, our price has slowly climbed to over 200% what it started at (it "was" $70 per month, now it's $150 for this absolutely trash tier service and support). God help you if you rely on this company for anything, they are a landfill of incompetence. Edit: They asked me to email them (see their comment below), so I did, and after sending them more information they told me they would "Reach out as soon as possible." It's been 9 days and I have not heard from them, nor have I seen any improvement. Everything any Astound representative has ever told me, so far, has been a flat out falsehood. This company SUCKS.★★★★★ Edited 3 months ago
Jacksun Floyd
My Internet installation went as smooth as you’d hope. I switched from centurylink to Astound and ran into a couple of issues setting that up on my own. Luke came out and was very professional and knowledgeable to quickly identify the issues. Also very personable to talk to while waiting on your modem to reboot.★★★★★ 4 months ago
Evan Johnson
Evan was wonderful and got us all setup. I felt bad for the poor guy he had to come out to our house in black diamond from Seattle and was working late to get our internet setup. He was very kind and I highly recommend him. He answered all questions and was doing this work while it was pouring down rain late at night. ⭐️⭐️⭐️⭐️⭐️★★★★★ 2 months ago
Brendan Rebbetoy
GARBAGE SERVICE, USELESS SUPPORT, OVERPRICED RATES. I never thought I'd hate someone more than Comcast. I pay for 50 Mbps upload and get barely 9 or 10, as well as constant latency, packetloss, and random outages (brand new modem + router on my end). Any kind of streaming or online gaming varies from "tolerable" to "impossible." I've attached an image of my speed test as proof that I am in fact experiencing up to a half-second of connection delay. Their support was INFURIATINGLY bad. They sent technicians twice, and one of the times they BROKE the neighborhoods connection before leaving, so it was out all day until I called again to tell them what happened. They said they'd send another and did not, and when I asked about that, they started asking me how to fix the problem (as if that's my job). They reset my modem without telling me, while I was using the internet to talk to their tech support, then when I lost connection and couldn't respond they closed the conversation and made me start over. They've scheduled an appointment and then simply not shown up, leaving me to contact them again and try to set up another (and they make me wait another week or more for the next appointment opening). They say they have no way of reviewing past tech support so I had to explain this problem more than a dozen times (and am STILL going through this issue, and having to re-explain the entire thing every single time). They have called me three times at 6 AM just to tell me that an appointment scheduled two weeks in the future was canceled, then to tell me it was back on. I try to be as polite as possible with others, but if I could swear in google reviews I would be doing so right now. I don't think I have ever had such disrespectfully bad service in my life. On top of all that, our price has slowly climbed to over 200% what it started at (it "was" $70 per month, now it's $150 for this absolutely trash tier service and support). God help you if you rely on this company for anything, they are a landfill of incompetence. Edit: They asked me to email them (see their comment below), so I did, and after sending them more information they told me they would "Reach out as soon as possible." It's been 9 days and I have not heard from them, nor have I seen any improvement. Everything any Astound representative has ever told me, so far, has been a flat out falsehood. This company SUCKS.★★★★★ Edited 3 months ago
Rory Murphy
The Astound rep was terrific. Jordan was on time, troubleshot the problem, educated me a bit on placement of routers, and then replaced the router. I’ve had Astound repair people come in the past who did not seem interested in solving problems. He was superb in comparison.★★★★★ a month ago
Evan Johnson
Evan was wonderful and got us all setup. I felt bad for the poor guy he had to come out to our house in black diamond from Seattle and was working late to get our internet setup. He was very kind and I highly recommend him. He answered all questions and was doing this work while it was pouring down rain late at night. ⭐️⭐️⭐️⭐️⭐️★★★★★ 2 months ago
Naren Bollineni
Sean, an amazing technician came by to set up my Eero wifi setup. He was quick, efficient and came with a smile on his face. There haven’t been many people to impress me through and through, his demeanor and willingness to help is close to none. I hope the team at Astound recognizes great individuals like this as they come through and promote them within due time.★★★★★ 2 months ago
Rory Murphy
The Astound rep was terrific. Jordan was on time, troubleshot the problem, educated me a bit on placement of routers, and then replaced the router. I’ve had Astound repair people come in the past who did not seem interested in solving problems. He was superb in comparison.★★★★★ a month ago
Deangela Brown
Wonderful and quick service! Very knowledgeable and Evan explained everything I needed to know. He waited until everything was back online before leaving so I had no issues.★★★★★ a week ago
Naren Bollineni
Sean, an amazing technician came by to set up my Eero wifi setup. He was quick, efficient and came with a smile on his face. There haven’t been many people to impress me through and through, his demeanor and willingness to help is close to none. I hope the team at Astound recognizes great individuals like this as they come through and promote them within due time.★★★★★ 2 months ago
CR
Today Luke came into my apartment to help me deal with some Wi-Fi problem which worked out very fast. He is polite, efficient and warm hearted. He introduced me the $40 promotion that requires paperless and auto renewal, and also introduced me a nice and beautiful path that I should drive in Seattle. It is very nice to meet this guy.★★★★★ 3 months ago
Deangela Brown
Wonderful and quick service! Very knowledgeable and Evan explained everything I needed to know. He waited until everything was back online before leaving so I had no issues.★★★★★ a week ago
Khalyn Ogunmuyiwa
Astound raised my bill with zero explanation — be careful. When I signed up with Astound, my internet was supposed to be around $50/month. I was paying $30 for the bundled service + $20.89, and that was the consistent rate for the first few months. There was NO mention of a temporary deal, no promo period, no “this will increase later.” Nothing. It was presented as the regular price. Then, out of nowhere, my bill jumped by $20+, and now I’m paying around $75/month for the exact same gigabit service. No upgrades. No changes. No notice. No explanation besides, “Yeah, it went up.” That’s misleading — especially because the pricing was the ONLY reason I chose them. I even saw reviews warning about random price hikes and now I’m experiencing the same thing. If you sign up with Astound, please be aware that: ❌ They raise prices with no transparency ❌ They don’t honor the rate they quoted you ❌ Customer service gives scripted responses and no solutions ❌ It feels intentionally misleading I’m now looking into switching providers. I just want people to know the truth before they sign up.★★★★★ 3 months ago
CR
Today Luke came into my apartment to help me deal with some Wi-Fi problem which worked out very fast. He is polite, efficient and warm hearted. He introduced me the $40 promotion that requires paperless and auto renewal, and also introduced me a nice and beautiful path that I should drive in Seattle. It is very nice to meet this guy.★★★★★ 3 months ago
Jeff Chriest
Luke was great, he installed two new cable boxes and are set up with the new improved system with TVO too. The system is now wireless.★★★★★ a month ago
Khalyn Ogunmuyiwa
Astound raised my bill with zero explanation — be careful. When I signed up with Astound, my internet was supposed to be around $50/month. I was paying $30 for the bundled service + $20.89, and that was the consistent rate for the first few months. There was NO mention of a temporary deal, no promo period, no “this will increase later.” Nothing. It was presented as the regular price. Then, out of nowhere, my bill jumped by $20+, and now I’m paying around $75/month for the exact same gigabit service. No upgrades. No changes. No notice. No explanation besides, “Yeah, it went up.” That’s misleading — especially because the pricing was the ONLY reason I chose them. I even saw reviews warning about random price hikes and now I’m experiencing the same thing. If you sign up with Astound, please be aware that: ❌ They raise prices with no transparency ❌ They don’t honor the rate they quoted you ❌ Customer service gives scripted responses and no solutions ❌ It feels intentionally misleading I’m now looking into switching providers. I just want people to know the truth before they sign up.★★★★★ 3 months ago
Scott Alden
Every time I call, it is very easy to get an actual human on the line. When the tech came to my home to install the equipment, he went above and beyond to sort out the issues that arose with the old pedestal in my old building. so far my Internet speed is excellent. so far I am very pleased, and I am relieved to have finally kicked Xfinity to the curb.★★★★★ 3 months ago
Jeff Chriest
Luke was great, he installed two new cable boxes and are set up with the new improved system with TVO too. The system is now wireless.★★★★★ a month ago
Cindy Murphy
I moved from the 2nd floor to the 3rd floor of my apartment building in Green Lake Village in Seattle. I had great service with Astound in my first apartment, so I decided to continue with Astound in the new apartment. After calling to arrange for transferring my service, I received daily text reminders from Astound about my appointment, including the day of the appointment. Luke was very knowledgable and completed the set up quickly. I have recommended Astound to my neighgbors, who are paying quite a bit more for other ISPs.★★★★★ a month ago
Scott Alden
Every time I call, it is very easy to get an actual human on the line. When the tech came to my home to install the equipment, he went above and beyond to sort out the issues that arose with the old pedestal in my old building. so far my Internet speed is excellent. so far I am very pleased, and I am relieved to have finally kicked Xfinity to the curb.★★★★★ 3 months ago
Barun Singhania
Great experience with Astound Internet! The setup process was smooth and hassle-free. Special shoutout to Breeland, who was extremely helpful and took the time to explain everything clearly and patiently. Really appreciated the professionalism and transparency throughout the setup. Highly recommend Astound and Breeland for excellent service!★★★★★ a month ago
Cindy Murphy
I moved from the 2nd floor to the 3rd floor of my apartment building in Green Lake Village in Seattle. I had great service with Astound in my first apartment, so I decided to continue with Astound in the new apartment. After calling to arrange for transferring my service, I received daily text reminders from Astound about my appointment, including the day of the appointment. Luke was very knowledgable and completed the set up quickly. I have recommended Astound to my neighgbors, who are paying quite a bit more for other ISPs.★★★★★ a month ago
Cross the Delta
Luke's customer service was great, personable and knowledgeable, and it was a very quick process, less than 10 minutes. I was able to get a "life-long" plan (and I've been considerately warned about companies failing to uphold this promise, so I'll have to see if this remains to be the case,) under the Cyber Deal promotion: 1 gig of fiber optic (i.e. symmetrical download and upload speeds, which makes everything flow smoother) for 40 bucks a month. The TL;DR is: Great service (personable & competent technician) and great deal (Cyber Deal, 1 gig of home Wi-Fi for $40) To whoever reads this, have a good one and take it easy. Since I'm also writing this at the New Year's Eve, I hope you come closer to closing those gaps and achieving your objectives in 2026.★★★★★ 2 months ago
Barun Singhania
Great experience with Astound Internet! The setup process was smooth and hassle-free. Special shoutout to Breeland, who was extremely helpful and took the time to explain everything clearly and patiently. Really appreciated the professionalism and transparency throughout the setup. Highly recommend Astound and Breeland for excellent service!★★★★★ a month ago
Cross the Delta
Luke's customer service was great, personable and knowledgeable, and it was a very quick process, less than 10 minutes. I was able to get a "life-long" plan (and I've been considerately warned about companies failing to uphold this promise, so I'll have to see if this remains to be the case,) under the Cyber Deal promotion: 1 gig of fiber optic (i.e. symmetrical download and upload speeds, which makes everything flow smoother) for 40 bucks a month. The TL;DR is: Great service (personable & competent technician) and great deal (Cyber Deal, 1 gig of home Wi-Fi for $40) To whoever reads this, have a good one and take it easy. Since I'm also writing this at the New Year's Eve, I hope you come closer to closing those gaps and achieving your objectives in 2026.★★★★★ 2 months ago
Contact
Address: Astound Broadband Powered by Wave, 900 Lenora St #140, Seattle, WA 98121 Seattle, WA Seattle
Phone: +18669283123
Website: Go to website
