About Business
For professional Car Repair care in Iowa City, IA, Iowa City, look no further than Audi Iowa City. Their team excels at delivering top-tier results for Auto repair shop, Auto parts store, Audi dealer and related Car Repair needs. Their customer-centric approach has earned them a 4.5/5 rating based on 28 pieces of feedback. They have become an integral part of the Iowa City, IA community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Iowa City, Audi Iowa City is ready to assist with your next project or repair.
Google Reviews
Kent Gaudian
★★★★★
2 years ago
I just purchased my second Audi Q7 from Carousel Motors in Iowa City. Great car but an even greater experience with Vaseal and the Carousel Motors team.
Molly Evans
★★★★★
2 years ago
Jack was pretty understanding regarding my needs and wants for a vehicle. I went in with my mind set on one type of vehicle and he took the time with my boyfriend and I to ensure we got what we needed.
Express Logistics
★★★★★
5 years ago
Susan Farrell was by far the best car sales person I have ever dealt with. I would recommend buying a car from her if you are looking at any of the brands that Carousel Motors represents.
Bristol Harris
★
☆☆☆☆
Edited 3 years ago
Total waste of time! I have owned 4 Audi's and do all my own work, so it took a lot for me to go to the dealer. Dropped off my Audi Q7, 2007, on Dec 22, 2022. Needed Component protection (commonly referred to as the Dealer profit protection) removed as I had made some changes as I bought the car with no keys! I trusted the dealership.... I guess I was wrong. They did not even look at my car till Jan 16th. 2023, the call I received before that was when they realized, the 2 Q7 problem. where upon, I got the "We may have under estimated the cost to repair!" IT appears that there were 2 Q7s at the same time with the same problem! Mine got lost in the shuffle! Instead of fixing the problem, they wanted to just sell me the NEW parts, i.e...approx $1500 to $3000. I did not believe all the things I read about the StealerShip, but now I see. I had already scanned the car with VCDS and knew what the problem was! So, for them to say... it was something other? I'm not saying that they lied...just saying. As a last insult, my Q7 was fully locked with a DEAD battery! The key fob would not unlock doors, and the key to the door was inside the car! They did, not one thing to help me... They did... not one thing to help me. It was as if, because, they were not getting $1500 to $3000 out of me...I DID NOT MATTER! And it showed! All that great customer care cost me $198(for the attempt)....NICE. Two bright spots though; First, Patty from ALL AMERICAN LOCK & KEY, came to me, in 15 minutes, unlocked the door, in under 5 minutes and even helped load the Q on a trailer. That was another $60 but well spent! She went above and beyond to help me and would not take a ti Second, Audi SERVICE, will not have to worry about seeing me EVER again.
Michael (Mike)
★
☆☆☆☆
3 years ago
This place has terrible customer service. Didn’t greet me at all when I walked in. Took 15 mins for someone to finally help me. When I arrived I had a good condition 2021 vehicle to trade in. I was talked to like I didn’t have any knowledge on my own vehicle and was ridiculously lowballed for my trade in. Salesman dropped the price 6-8k trade in value due to it only needing new tires. The salesman did a very good job of trying to get me out of the door. GREAT selection of vehicles but terrible customer service.
Zeek Zirbel
★★★★★
5 years ago
Went in looking for a new car. Knew I wanted a nice luxury car with some power. Spoke to Jack Arendt about options. He got me hooked up with an 2018 Audi S4. It was a great experience with him and the dealership! Would highly recommend them to anyone looking for a great car buying experience.
Will Picard
★★★★★
4 years ago
Purchased an e-tron and my experience was excellent. Vaseal in sales was knowledgeable, helpful, and quick to answer any questions I had. I was purchasing the vehicle from out of state and I was confident after speaking with Vaseal that the vehicle was as described. Sharif in finance made the process as easy and straightforward as possible. Both were very professional. I would highly recommend Carousel Audi.
Jim
★★★★★
3 years ago
I've bought 3 Audi's in a row from Carousel Motors and there is a reason for that. These guys do business "right". Not easy to do in a tough business. I find myself amazed at how satisfied I am at the end of each of my purchases. I highly recommend Carousel with no reservations.
Chris Carlson
★★★★★
2 years ago
I called from 45 miles away today driving from chicago to Kansas City and my hood latch would not engage correctly. Adam said come on in and they would help. I was in and out within 5 minutes. Customer service means customer service. I will most likely never see Adam again, but Iowa City Audi has a great team member right there. I did not catch the techs name who helped as well but I gave them both high fives on the way out. Out of the way customer service by the team today. Well done!
Erin Habel
★★★★★
2 years ago
Susan was excellent to work with. Best car buying experience we have ever had. Susan is extremely knowledgeable, great communication, easy to work with, and just over all amazing! 10/10!! Thanks, Susan!
Mohammad Farajzadeh Tehrani
★★★★★
Edited 5 years ago
I strongly recommend Jack if you plan to visit the dealership. My wife and I visited to test drive Q5 and Q7, and he gave us the keys to test drive them on our own. We were quite happy about that as we got to discuss the car in private and be relaxed. After that we chose Q5. I knew they don't have the exact configuration that I want, but he got the car that I wanted from QC Audi. He worked out a nice deal for us in few emails, and he was transparent throughout the process (which did not take much time at the dealership).
David Warner
★★★★★
Edited 2 years ago
These guys are good... I searched for 4 months for a specific car and interacted with dozens of representatives from numerous dealerships across the country. None were more responsive or professional than Thomas Brantley at Audi Iowa City. He responded to text messages promptly and provided all the information I asked for, even if some of my requests may have seemed unreasonable. Dealing with him as a salesman was a great experience then the finance director continued the great service by explaining everything clearly, offering me decent options, and getting me in and out of his office in around 30 minutes. Great car buying experience all around... Highly recommend Carousel motors, Audi Iowa City, and Thomas Brantley.
David Maier
★★★★★
2 years ago
LOVE my new Q5! Special shout out to Susan who was a fantastic salesperson and made the process efficient and enjoyable. I've purchased several new cars in my lifetime including an Audi from Fletcher Jones on Chicago... working with Audi Iowa City and Susan was, by far, my best new car purchase experience. Highly recommend!!
Barbara Reck
★★★★★
2 years ago
Everyone from service, sales, financing and front office are always helpful, courteous, knowledgeable, and willing to go the extra mile to make the customer happy. They listen to concerns and work hard to make things run smoothly, even when there is an issue. Susan Farrell is the best salesperson ever! All 4 of my purchases from her have been wonderful experiences. I love how easy she makes the process, especially her patience in teaching me how to use all the new electronics.
Ravi Bains
★★★★★
a year ago
They took care of me! I was in tough situation with my R8, and they really stepped up. I was able to work with them from Virginia and this my second vehicle buying from them. They worked hard to secure a RS7 from a different dealership. Thank you again!
naomi greyser
★★★★★
a year ago
Nathan was kind, clear, helpful, and acted with integrity throughout our process of car shopping. Purchasing a vehicle can be stressful, and we were grateful to work with someone who acted with integrity, answered all our questions, and helped us negotiate a fair deal. We love our car and are super grateful for Nate's help and guidance!!
s y
★★★★★
a year ago
Bought a Q5 from Carousel Audi and worked with Michael Leone throughout the process. Generally I shy away from salesmen because some can be aggressive. Michael was great and very low key, which was most appreciated. He responded promptly to initial exploratory emails and was generous with his time when we showed up on ten minutes’ advance notice. Showed us the cars we had asked about, and then some we hadn’t, which we ended up buying. The Q5 is great and the sales process at Carousel was easy and respectful.
Abdullah Abbasi
★★★★★
5 months ago
Great experience. Dealt with Ryan who was excellent. Answered all my question and got a good deal on finance too. Would definitely go back for next car too.
Bruce Porter
★★★★★
4 months ago
This was the second time I purchased a new vehicle from Carousel Audi in Iowa City. Both times it was a very pleasurable experience. Every department from sales to service to finance were professional and made me feel important. There is an Audi dealer much closer to where I live, but there is a big difference. Carousel is tops by far.
Scott Davis
★★★★★
5 months ago
By far, the best experience we have ever had with a dealership. From beginning to end, they went out of their way to make sure any inconvenience was minimized and our experience was the best possible. Highly recommend this organization and will definitely be buying from them again.
