About Business
Conveniently located in Monroe, LA, Auto Elite Collision of Nela has established a strong presence in the Car Repair market. They have specialized expertise in Auto body shop, making them a top-choice Car Repair specialist in Monroe. Backed by 81 satisfied customers, they currently hold a prestigious 4.5/5 star status on our platform. They take pride in serving the diverse needs of Monroe, LA residents, offering personalized Car Repair solutions that make a difference. Whether it's a routine check or a complex Car Repair task, Auto Elite Collision of Nela is the go-to destination for quality and service in Monroe, LA.
Google Reviews
Lana
★★★★★
2 years ago
What could have been a very stressful and sad situation (collecting my belongings from a totaled car) turn out to be an inspiration. James was very friendly and encouraging.
Ann Slack
★★★★★
6 years ago
I was so pleased with the repairs on my car..My lights work perfectly. Very courteous employs.They repairs on the timetable they gave me ,and thenbrougt it back. to me promptly. .Great team
ALEXIS TERRELL
★★★★★
6 years ago
Auto Elite Collision of Nela was AWESOME! They were very professional, helpful, & courteous. In a difficult time and unfortunate situation, I would definitely want their help. I highly recommend this place of professionals.
Darlene Albritton
★★★★★
a year ago
Very friendly, and awesome work. Even after finding a few other things wrong the turn around time was great. Would definitely use them again
Therese Filhiol
★★★★★
6 years ago
Car trouble can bring a lot of anxiety. The people at Auto Elite took away my anxiety with their competence and professionalism. My car was in and out of there in less than 24 hours. Highly recommend!
Rachael Thomas
★★★★★
6 years ago
I want to say a huge thank you to Bubba and Ricky for being so kind to me when I had to bring my truck back. Bubba is super super sweet and down to earth and did an awesome job helping me find the issues with my truck. Thank you all for being so professional and understand of the situation and everything that’s happened!
Amanda Carter
★★★★★
6 years ago
Auto Elite has great service all around. They were patient and worked with me while I waited on insurance to complete their work. Thank you again for helping me and making my car look new.
Thomas Guyton
★★★★★
a year ago
Got rear ended and had my brand new car fixed here. Everyone was very friendly and professional. The repairs got done exactly when they said. Couldn't be happier.
John White
★★★★★
3 years ago
They did a very Professional repair service and it included an interior cleaning. Got my vehicle back in 7 days! Outstanding customer service also! Highly recommend!
Keisha Washington
★★★★
☆
5 years ago
From the moment I walked through the door, the atmosphere was very pleasant. The facility was very nice and neat. The staff, that I had contact with, was very friendly and courteous, as well as, professional. Should I ever need a collision repair shop in the future, i will definitely be a return customer.
Billy Willis
★
☆☆☆☆
10 months ago
I took my vehicle in for repairs. This is a preferred body shop for Progressive . Don’t make the same mistake, very poor painting quality !
Peter Long
★
☆☆☆☆
Edited 4 years ago
Not the greatest. I took in my Kia Stinger after running off the road. The girls up front were plenty freindly and helpful, but that is all I liked. I believed the text notifications were gonna be a good thing but they are not properly executed and more harm than good. I got notifications inconsistently. Sometimes I didn't get them at all and just called in. It was a good thing that I did, because previous messages would have lead me astray. They told me that I'd have my car on a Friday then they told me Monday, but it ended up being Tuesday of the next week. The error prevented me from taking off the right days to see my mom with cancer for Christmas. Then, after I got the car, I heard a swishing sound which turned out to be mud and debris from the wreck that had not been removed from where it was stuck up in the undercarriage panels. The engine was still muddy and not cleaned. A back tire that I called in about had not been addressed. I haven't even looked closely at the paint match yet. Needless to say, I did not feel that my car was returned to the previous condition. Mostly likely, they are popular with the insurance companies, but I will know better next time. UPDATE: I finally got a good look at the replaced bumper and can see that the color match is horrible. Run away from this place. Feel free to email me with any questions.
Kyle Cole
★★★★★
3 years ago
Great experience, this being my first time having to have my car repaired front to back. It looks better than before the accident. Tech went out of his way to change my headlight bulbs and the service up front was great.
Jessica Jones
★★★★★
2 years ago
Always very nice, attentive and they do an amazing job on your vehicle! I have picked them to use over any other place since 2018. They deserve 10 stars!!
Jeanne Burge
★
☆☆☆☆
a year ago
Per Progressive, I agreed to have my husband's vehicle towed to elite for an insurance claim. They've had the vehicle for weeks and completed work that was not authorized by Progressive. I literally found out about a week ago that my husband's truck was sent, by elite, to the dealership for additional work. I was never given an option on said repairs and they are attempting to collect over $600 for work that was not authorized by Progressive or myself.
Sandra Atkins
★★★★★
a year ago
Auto Elite has a very friendly atmosphere and all the staff treat you with respect and understanding of your vehicle situation or issue. I’m very pleased with the work they did on my vehicle and would have them do any repairs in the future if needed. They also finish repairs in less than a week.
Earnl Bradley
★
☆☆☆☆
10 months ago
The absolute worst customer service! They get attitudes when you call to check the status of your car, all the workers are always late, and can’t even give you an estimated time frame for which your car will be done. Definitely wouldn’t recommend, they’ve had my car for over a month for a front bumper repair and coolant leak. The business management is horrible!
Brittany Crenshaw
★
☆☆☆☆
4 years ago
I took my truck to them bc they are in my insurances network and I am less than happy the bumper I waited 3 months for was damaged the day I picked it up my bumper was not properly installed and when they removed my old bumper they cut the wires to my light bars therefore causing sloppy install on the new lights , there is a ding in my door , my door panels aren’t even put back on properly and since getting it back it’s shaking when I go down the road I have never had such terrible service anywhere ! And my insurance wasn’t going to fix things bc they told my insurance lies saying I told them damages didn’t happen in wreck I never stated such things so don’t use them go somewhere else
Amy Jo Jones
★★★★★
2 years ago
Amazing work! My suv is 14 years old and the door was scratched from my brother’s German Shepard- they buffed out the scratches and it looks like a new paint job even though the door wasn’t damaged in the estimate- very polite and promptly replied
Tam Bum
★
☆☆☆☆
4 months ago
Once this company did a decent job but this time, HORRIBLE. I HAVE BEEN TOLD THEY LOST THEIR PAINTER. They are no longer in my allstate insurance preferred. (Of course no one told me that before I took it this second time, including my insurance on the phone setting it up). They Lied to my insurance company and said they told me they were no longer in network. That was a lie. Just picked it up for the 3rd try at getting it right, still bad plus they damaged the black piece under the bumper. Allowed something to eat into it. Paint doesn't go all the way over the top edge, no clear coat all the way up. They actually buffed into the thin paint at the top near the windshield. (This has been checked by a second body shop) The paint is still off color. The finish is not smooth. The second try they left it dull in the middle of the hood. I picked it up the 3rd time with flakes all over the bottom of the windshield from the buffing. I was told if it is not removed quickly it would take scraping to remove it. The pics are from the first bad match, missed the second pictures due to the guy grabbing my key and just left, saying there was nothing wrong with it. They painted again and this is when they ruined the black piece under the bumper. I see why I was told their business has gotten really slow. It is going to cost $1000 to get my leased car right. Oh and I was told by them to file their damage on my insurance. The second time I took it back, the guy said the paint was right when it left the first time. (2 weeks earlier after 1st job! )I'm checking into what I can do legally. I'm warning you, If you want it done right, DO NOT USE THIS PLACE! You can see painted over chips, on the fender that wasn't even supposed to be painted. Rock truck sprayed me. You can see ripples where the paint is not smooth. You can see the black part, part of the grill, under the painted part of the bumper edge is ruined. Has to be replaced. The second shop said the bumper isn't even seated correctly. The hood is not lined up for the second time.
