Auto-Lab Complete Car Care Center of Jenison

VanillaTwanky

★★★★★

9 months ago

Ron and his staff are amazing they truly were a blessing for me I took my car in to get work done and they made sure my car was safe before I got it back I am originally from florida and any major or even minor work that needs to be done they will be doing it I trust them completely and I know u will too I have found my safe haven when it comes to my car!!!!! They are truly amazing !!!!!!!!

Holly Underhill

★★★★★

3 months ago

They don't try to cheat you with repairs you don't need. They are honest with me about what needs repair immediately and what can wait.

Steve Wisner

★★★★★

3 months ago

They took care of me quickly. The service was fine. They located an issue that I didn’t initially go in for when they fix that I would recommend

adam conn

★★★★★

6 months ago

Excellent work and great customer service. I had my engine rebuilt, it was done ahead of schedule and under the estimated budget. A+!

Fredrick Vanderwide

★☆☆☆☆

7 months ago

Listen to the one star reviews!!! These people are scammers. Went and got my sway bars replaced and they didn’t tighten any of the bolts. I had to take it somewhere else for them to tell me that. They are very shady at this place and charge soooo much just for diagnostics. It’s almost like they want something else to happen to your car so you have to bring it back! Do not go here! Go to Palmers auto, they are much more honest!

Chris Hoekstra

★★★★★

11 months ago

Located in the same building as Speedway on Baldwin Street. I went in for a gas leak and they also noticed I had an old oil label and asked if I'd like an oil change. Later that day the called to say that they noticed my sway bar was loose and my tie rods were bad and strongly recommend fixing it. The next Day when the parts came in and they went to replace them they noticed my strut was attached to nothing except the bad tie rod. They sent me a video and everything so I could see what they were talking about. They saved me from a potential bad accident if that had gone out while driving it. They did an excellent job and did it in an expedited fashion. They are also very friendly. I recommend a visit, they aren't the cheapest option, but you'll leave feeling like your vehicle was properly fixed. My only slight negative was they charged for the initial inspection, but that is what it is.

Liz Huizenga

★★★★★

4 months ago

Employees are friendly and helpful, They are honest. Overall a great experience. I got my oil changed there.

eric brown

★★★★★

Edited a year ago

Awesome service and reliable work. Very competitive pricing. I've always worked with Mark who is extremely polite and thourough in his analysis of repairs. He puts together a solid plan and executes flawlessly every time and the pricing is always better than others that I've found. 2020 Kia Telluride SW AWD w/Jension Auto Lab for the win!!!

Gene Fitzgerald

★★★★★

3 months ago

Treated well, honest and considerate, although getting the job done took a bit longer then expexted due to unforeseen parts issues. Matt handled it well and made sure the job was done right

Jessica Graham

★★★★★

5 months ago

I had the best experience with auto lab! Matt was incredibly helpful and made a stressful situation. Easy and carefree. Thank you auto lab and thank you, Matt! I will keep coming back.!

Martha and Eric

★★★★★

Edited 3 months ago

Auto-Lab has always come through for us on some unusual services: hatch back closers, fuel line repair, hybrid battery, etc. Quick, reliable service and much less costly than the dealer.

Andre' Sargent

★★★★★

7 months ago

I stopped at the nearest tire/auto shop due to a leak in the tire. The gentlemen at auto lab were approachable, knowledgeable and helped my son and I make it home safely free of charge! 5 star service! Thanks again gentlemen for helping a dad after a long Monday.

Michelle Van Dyke

★★★★★

6 months ago

This was the most knowledgeable and personable shop I have ever been to. I went in for an oil change and have left a lifelong customer. They respectfully listened to my concerns, explained details I didn’t understand and looked into issues I was concerned about without making me feel ridiculous. I have been (unhappily) going to dealerships for years to have my vehicle serviced, but after this, I will not go anywhere else. If you’re looking for respect and an honest price, you will have found your vehicle Dr too.

Maddie

★☆☆☆☆

2 months ago

These guy ls took advantage of me. Told me I had the wrong part for me car when I didn't. And over-charged me for them to weld my exhaust. Do not come here if you're a women. They will make you feel stupid. They also had under cover cops around. That may or may not relate to them directly but is a huge red flag, especially when they ask you if you were followed. Overall they act nice, and over charge.

Dale Rodkey

★★★★★

Edited 5 months ago

They gave me an 8 o'clock appointment and took me in right away. They did a good job on my front end alignment and made me aware of an issue with my rear axle. This was my first experience here and I was very pleased with their service, their nice waiting area and how I was treated. I plan on trying them out with my next repair service when it comes up.

Elliana Logsdon

★★★★★

3 months ago

I went to this place because of the reviews and they weren’t wrong! The workers were very nice (especially Ron!). My windshield wiper fluid wasn’t spraying, and they fixed it right away. I’m just a girl in college on the opposite side of the state, so I really appreciated that they were honest, helpful, and didn’t try to scam me. They got me in fast and I highly recommend going here!

Paul Hart

★★★★★

a month ago

Chance had it that my wife pulled into auto lab due to an engine light on her dash display. Since we were steps away from auto lab I checked their website where customers rated satisfaction overall very high. I went in and explained the issue to Matt, he came out, took a look and determined it was a system reminder that was not reset from the last oil change. He reset it and we were on our way in minutes. I will be taking our vehicles to auto lab from now on. Very honest people!!