Auto Plaza Radford Ave

Ashlynne Milton

★★★★★

6 months ago

Bought a car from Rafi and he was so helpful throughout the whole process. Made sure I was set and is willing to help if any issues come up. Definitely recommend!!

Keith England

★★★★★

a year ago

I was referred to Rafi by a trusted friend who I knew to be both a "car" person and an astute businessperson. I couldn't possibly be happier with the work that was done on my 2009 BMW 135i and while it was extensive, Rafi did his best to soften the blow financially by prioritizing the work that needed to be done immediately to return the car to roadworthiness and in terms of getting it back to me as quickly as possible to minimize my rental car expenses. He explained in detail what needed to be done and why and answered all my questions with sympathy, patience and humour. Aside from perhaps a cardiologist or a good therapist, finding a trusted, honest mechanic is so very important and rare in this day and age and I'm happy to have found one in Rafi at Auto Plaza Radford Ave. In addition to that, I feel like I also made a new friend. Highest possibly rating for this business and to Rafi as a person.

Lex Slesers

★★★★★

Edited a year ago

GENUINE, HONEST, REAL, WELCOMING. Thank you so much guys! My Volvo needed $3500 worth of service done. Rafi and Jose showed me exactly what was wrong (timing belt, oil leaking from gears, etc) and what was right (brakes, shocks, 3 bushings) with the car so that I could make an informed decision on what was best for me. They let me keep the car in the garage for 2 days while I did research and decided - never pressuring me. Ultimately, I decided to not put the money in the car but to sell it and get a new one. I was really on the fence but with their honest help I made the best decision for me. HIGHLY RECOMMEND THEM!!! Honest mechanics are really hard to find. No wonder they’ve been in business for 29 years. ***UPDATE*** After exploring the new car market we decided to come back and get our car fixed after all. The experience was even better than the initial diagnosis. Rafi and his team went above and beyond to ensure our car was done right, at a fair price, and in as little time as possible. He updated me everyday with the progress and even invited me in the garage to see the extent of the damage that was to be fixed. World class mechanic, world class garage!!! Thank you so much Rafi!!

John Eicher

★★★★★

3 years ago

A+++ I give my highest review to Rafi and Auto Plaza Radford! For 5 years, I took my Mercedes to him and it was in such great shape that I sold it for more than I paid for it. In recent years, he's been keeping my 10 year old Land Rover with many miles roadworthy while advising me at every turn how to prevent costly repairs. He gives me smart options based on his many years of experience. I needed brakes recently and he took care of it for a fraction of the price that was quoted by a brake specialist. He also replaced my damaged side-view mirror without any problem. He did other engine work and even stayed open late one night so I could get my car back quickly since I really needed it. My experiences with other mechanics have been negative, disturbing, and costly. I trust Rafi with my cars and I have never been disappointed with his work. I feel very fortunate to have an honest man that I can count on to maintain my cars and perform this work that I am not trained to do. You can trust him with your cars, too!

Jak Wyld

★★★★★

a year ago

Thank god for Rafi! My wife took our 2018 Mercedes CLA for a brake pad change. When she got there Rafi instantly spotted that the left hand front wheel had no lug nuts. He straight away put the car on the hoist and found the wheel totally jammed on the hub. I cannot explain how this happened but Rafi spent two hours getting the wheel off before changing the pads and rotors. He didn't want to bill us for all the labor so he flushed the brake system and lubricated the calipers as part of the job. He was updating both my wife and I throughout the process. I cannot thank him enough for his integrity and his workmanship. We will definitely be back. Great job, very happy!

Alex Reiten

★★★★★

5 years ago

After calling Auto Plaza Radford, I was greeted by Rafi. He scheduled me on a quick turnaround and was very helpful. Upon dropping my car off, I was very impressed by Rafi's commitments and policies to keep his customers and team safe during the Covid pandemic. His shop was very clean and he offered contact-free drop off & pick up. Rafi analyzed my recent mechanic records (performed elsewhere) to ensure that he was handling all needed maintenance items without repeating services. He kept me informed by phone and was able to tackle a list of items same-day. I would gladly refer friends & family to Rafi for his professionalism, honesty, clear communication, and friendliness. After a few weeks since my service appointment, everything is functioning properly and I couldn't be happier to have found Rafi & team.

John Roman

★★★★★

4 years ago

Rafi and his mechanics are the best. Seriously, one of the best auto repair shops I have ever used in 40 years of owning cars. Reasonable on price. Attentive to detail and needed scheduled repairs. Do not hesitate to bring your car to Auto Plaza!

Jacquelin Sonderling

★★★★★

4 years ago

Can I rate Rafi and Auto Plaza Radford 10 stars? Even that wouldn't be enough! Rafi has looked after my cars for years - and I just don't trust anyone else to do the job. He's extremely knowledgeable, professional, explains exactly what's going on and tells me up front what absolutely needs to be done - and what can wait. And he's just a great guy! And he never minds if I drop in between servicing to ask a question, get the air in my tires checked - or just chat. Rafi is just the best!

Jascha Fehrle

★★★★★

a year ago

Rafi's service was top-notch - super professional, incredibly kind, and totally honest. My husband and I were in a bit of a pickle, trying to decide for days on end (!!!) whether to fix up our old car or just sell it and go for a new one. Through it all, Rafi was the epitome of patience, never pushing us one way or the other but always giving us the straight scoop on our situation. Finding someone who genuinely cares about what's best for you, and not just trying to make a sale, is pretty rare these days. After much back and forth, we decided to get our car fixed, and boy, did Rafi deliver! He hooked us up with an amazing deal, and before we knew it, our car was back looking and running like it's brand new! I was all set to be bussing it to my pilates classes that week, but Rafi made sure that wasn't going to happen. He got our car back to us ASAP! Highly, highly recommend! **Sorry if I spelled your name wrong, Rafi!

Evan Kim

★★★★★

5 years ago

I have never in my life seen a mechanic who works as meticulously and honestly as Rafi does. He invites his customers to come and inspect throughout the whole process. There's no charade happening behind closed doors. His prices are also fair and straight forward. Of course there will always be other places that will say they can do it for cheaper, but I now know from experience that those places are in it to scam customers. A year ago, I took my BMW E46 into a well-known mechanic who replaced the spark plugs and ignition coils with cheap non-OEM parts, and they failed after a year. Yes, the job was done for a below market rate, but that money was completely wasted. I took the car into Rafi, and the job was done properly with the utmost assurance. Absolutely no corners were cut. I'm glad to have found this small Studio City shop - they have a new lifelong customer.

orestes arcuni

★★★★★

5 years ago

My 2001 BMW Z3 has been maintained and serviced by Rafi & Jose at Auto Plaza Radford Ave for over 150,000 of it's 240,000+ miles. They are always upfront and honest about what needs to be repaired immediately, and look for chances to save you money by delaying problems that don't need immediate attention, or by suggesting that you fix something small before it's failure costs you significant money down the line. The best part of working with Rafi is that you know the job will be done right and no corners will be cut. They don't try to up-sell services and the prices are significantly better than a dealership. Rafi will take the time to explain the issues and show you the worn out part before starting any repair. You'll get an education and know your car is in good hands. It's just a fact that maintaining a European performance car requires more attention and maintenance over time, but if you love your vehicle this is the place to take it. I've trusted them for over 15 years, and highly recommend their services.

Long Dong

★★★★★

6 months ago

Great place to buy a car. Rafi is a straight shooter and the car i got from him is fantastic. Highly recommend.

Rob Wilson

★★★★★

Edited 3 years ago

If Google had ten stars, I would give them to Auto Plaza Radford Ave. I love my car, a Classic 1985 BMW 325e I bought in better times in Munich and drove through the Alps. Over the ensuing 37 years, this car and I have grown together; it is an extension of my body. I would not entrust its care to just anybody. When Rafi Kuyumjin took over Auto Plaza Radford Ave, he immediately understood my love for this great little car, and I believe he shares the sentiment. He is one of the most positive people in my life, not just as a mechanic, but as a person I trust totally and call a friend. His work on my car over these last two decades has been brilliant; there has never been a problem he did not diagnose perfectly and repair efficiently and economically. He does only what I can afford and tells me when there is a safety issue that we really need to fix. I trust him totally and like him a great deal; he brightens my day. The pandemic has been hard on his business, but he took care of his employees, and served his loyal customers with diligent precautions. He went beyond the call of duty when it came to protecting us all from COVID. Rafi is a rare, good, friendly man, and a truly brilliant expert in his field, which I liken to a physician more than a mechanic. I not only recommend him, but urge you — if you care about your car — to take it to Rafi.

Alan Feldstein

★★★★★

5 years ago

I just picked up my 2012 Audi Wagon from Rafi. I had a notice that my right break and taillight were out. I am sure if I went to a dealer they would have replaced the whole thing and charged me a fortune. Rafi said that was not needed, just had to repair the connection and replace some bulbs for a lot less money. I have been to Rafi throughout the years and he is always responsive, fair and looks for the best and most economical way to solve your problem. I take both my cars to him. You should too.

Tiffany Totah

★★★★★

a year ago

Found this incredible auto mechanic via Nextdoor recommendation. Everything everyone said as far as fairness, reliability, expertise in Mercedes, thorough and professional was true. My vintage Mercedes is now in great hands. Rafi is the best!!!

Brittani

★★★★★

5 years ago

I’d originally took my car to BMW Sherman Oaks/Van Nuys. My AC was blowing warm. They charged me $195 to “look” at the issue. THEN proceeded to call me and tell me I needed to replace my condenser and it would be $1300-$1600. I also needed to replace my motor mounts and oil cooler housing leak and service. I went and picked my car up and brought it to Rafi at Auto Plaza. He immediately knew I didn’t need a new condenser after doing a thorough inspection. My car is 2013 with only 53k miles on it. He refilled my coolant levels and vacuumed to check for holes or leaks. He kept my car over the weekend to see if there were any leaks. On Monday he called to report he didn’t find any leaks. He then proceeded to replace my motor mounts and fix/service my cooler housing leak and because of him I was able to pay for what I really needed. Rafi is honest and educates you on your vehicle. I will never take my car back to BMW service at Sherman Oaks/Van Nuys. They’re dishonest and only want money. I would recommend Rafi to anyone.

Webility Media

★★★★★

14 years ago

I have been very impressed with Rafi and his Auto Plaza Service Center. The first thing that stood out is his honesty. I have never once felt that he is out to "just make money" by telling you something is wrong with your car when it's not. His integrity, knowledge and willingness to show what they are doing at all times goes a very long way in my book. I don't think I'll ever go to another service center again. He's got my business for the long term. I highly recommend them.