About Business
Residents of Studio City, CA, Los Angeles have long trusted Firestone Complete Auto Care for their expert Car Repair needs. Whether you need assistance with Tire shop, Auto air conditioning service, Auto repair shop or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 4.3/5 rating with 230 reviews. Throughout Los Angeles, and particularly in Studio City, CA, Firestone Complete Auto Care is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact Firestone Complete Auto Care for any Car Repair inquiries or to schedule a visit to their Studio City, CA facility.
Google Reviews
H Leigh
★★★★★
6 months ago
I can’t say enough about this place. My lawyer directed me to them. Her family had been coming to them for years. Close to my soon to be new home in Studio City. And right down the hill from my father’s old house. I had an older Jeep that had sentimental value brought down to them. I was kept up to date over the phone about everything. No surprises. Greg is absolutely irreplaceable. He was wonderful to work with and didn’t mind I had to keep the car there several weeks until a transport company finally picked it up. Thank you Firestone and Thank You Greg for going above and beyond. And being so kind. And they even washed it. I definitely will use them again and recommend them. Ask for Greg!
Jonathan C. Ward
★
☆☆☆☆
a month ago
It’s getting old… leaving bad reviews. Where is the customer service these days? Set an APPOINTMENT by calling days before and mentioned I would be waiting for the car for an alignment and balance. Staff said, no worries can you do 9am and we will get you right in. I said yes. Fast forward… arrived at 8:50am, stood in lobby with no greeting or staff for over 10 minutes. Customer in front of me says “I am here for my 9am alignment”, so clearly they overbook. Meanwhile, there is a car on the alignment rack that is nowhere near being done. Stated they would not be able to touch my car for over an hour and a half. Why do business with a business who cannot manage basic scheduling? It’s. Getting. Old.
kate o'grady
★★★★★
2 months ago
I have been bringing my cars here for over 10 years. Greg and his team are absolutely wonderful. I recieve incredible, timely and honest service. They go out of their way to help and accommodate. I cannot say enough wonderful things about them. You cannot go wrong taking your car here.
Chad Edge
★★★★★
a month ago
Short version: The staff was crystal clear with my options, pricing, and timing. Friendly, funny, explained anything I asked. Long version: Going to the auto repair place is like going to a dentist: nobody wants to go, feels it's too expensive, it's gonna hurt somehow. That said, this location on Ventura has _always_ been good, fairly priced, accommodating, and clear with me. My most recent experience really made my day. Good pricing options, accurate schedule, walked me through what was being done and options for the future. Heck, they even helped people find services not offered at the location (windshield replacement, remote batteries) - and not just "go to X" but more "I've seen good work, ask for Y, let me know if that works for you." They genuinely followed-up with me (brake service) to ensure there was a noticeable comfortable difference. I'd come back just to "hang out" even without needing service! (tires replaced, full brake replacement, balancing)
Roger Holzberg
★★★★★
Edited a month ago
This is the second time that I have been to this Firestone for tire work. I interacted with both Josh and Christian and both of them were absolutely professional, fair, and delivered my vehicle sooner than I even needed it. My vehicle is a sprinter van that is large and a bit awkward to work on, but they handled it better than an RV repair service would have. I have already recommended this specific Firestone to several friends.
Sahar Najam
★★★★★
3 weeks ago
I have been coming to the Firestone in Studio City for over 10 years now, and would not trust anyone other than Greg and his team. They are honest, kind and I feel safe knowing that my vehicle is not only being properly serviced, but the health of my vehicle will remain in top tier shape. Living in LA as a female sales rep who drives an excessive amount of miles I’m so grateful I have a home base for my vehicle. Not to mention the service is always incredible!
Max Specter
★★★★★
5 months ago
Great service from the team I made an appointment and they were able to meet the time expectations. Staff was friendly and informative on what needed to be done. Help me feel comfortable making the right choices for my vehicle and I would definitely recommend this location. Giovanni was, the man
Michele Mosler
★★★★★
3 weeks ago
Greg and his team of car experts are the best. I can go in in a matter of moments. I feel totally taken care of. They are honest, reliable, and speedy. I never take my cars anywhere else.
Sandra Murray
★★★★★
a month ago
The service technician was respectful and explained everything fully. We decided together how much of the To Do list was immediate and what items could wait. The services were performed immediately. The wait time was less than an hour. The waiting room was comfortable. The whole process was easy and I felt confident that my car was thoroughly inspected.
Laura Ng
★★★★★
5 months ago
This morning, I had a new set of tires installed on my car and was thoroughly impressed by the outstanding service I received. Manage Greg was professional, knowledgeable, and efficient—ensuring the work was completed promptly and to the highest standard. From start to finish, the process was smooth and hassle-free, and I felt confident that my vehicle was in expert hands. I highly recommend their service for anyone in need of quality tire care. Oh! By the way, the bill was VERY reasonable!!!! THANK YOU TEAM!
Bridget Graham
★★★★★
3 months ago
Shout out to the Studio City Firestone and Greg the manager. I’ve been a Firestone customer for years and have been to many locations, and I have to say that this location and Greg have taken service to the next level. Greg is very communicative and responsive. And there was a transmission repair also needed on my car (and Firestone doesn’t do transmissions) so he introduced me to a transmission guy down the street (rather than just say they don’t fix) who took great care of my car and was so reasonably priced. I appreciated that so much. I also get my oil changes and tires at Firestone (and their coverage of tires is amazing). I highly recommend taking your car to Greg at Firestone in Studio City!
Bani
★★★★★
5 months ago
It's never about the company, it's ALWAYS about the employees. The people who work here (Greg, Giovanni, etc) are absolutely AMAZING! You can tell they understand the meaning of customer service and care. I came back to Firestone after a few years, and these guys have definitely earned my business. Greg - You are one of the hardest working individuals, first in, last out (literally you're always there when I call), and you handle your customers with such care and kindness. You find purpose in servicing others, and it truly shows. Thank you for everything.
Ron Cohen
★★★★★
3 weeks ago
Greg and the team here are great. Always helpful, honest and even when I have come in last minute with a nail in my tire or some unplanned issue they have been gracious and find a way to get me in. This is our go to for mine and my wife’s car!
Willie Jackson
★★★★★
2 months ago
Josh and the Firestone team were all great. Their customer service and professionalism is five star. They have amazing technicians. You definitely get your money's worth.
Masha Z.
★★★★★
5 months ago
Greg and his team are a wonderful group of people! I cannot thank each of them enough for the way they take care of my car. They are truly dedicated to providing excellent service that is both fast and long-lasting. Highly recommend.
Benjamin Ayers Jr.
★★★★★
3 months ago
Giovanni took such great care of me and I know I’m always in good hands when I bring my car to Firestone. I have had some bad luck recently with my tires and luckily this location, even as busy as they are, will always make time. my information is in their system and they know what kind of tires I need so it’s always an efficient visit. Everyone is personable and takes care of you. I’ve been coming here for quite some time and for all of these reasons, This is why I keep returning. Even when I did not live close, I still made it a point to come to this location.
FREE VIBE
★★★★★
2 months ago
Wow ! What a pleasant experience . I came in super frazzled with 30 minutes till closing with an overheated engine . Giovanni was so sweet patient and ensured my safety . Greg the next day made sure I was squared away , on a holiday at that , and I am now in my vehicle in just one days turnaround. God bless you guys !
David Leith Fraser
★★★★★
a month ago
Been taking my car here for 10 Years and love this location. Greg and team are always reliable and honest, I never feel up-sold, and appreciate that they always deliver on time. Great team!
Felipe Bardales
★★★★
☆
5 months ago
The Staff is Always Great When I take my Vehicle in for Maintenance. The Prices are Reasonable by Complexity of Repair and Parts. The Location Is A Bit Small but they get to you in time. Appointments Are recommended for Fast Service or Walk In And Wait for Hours. Yeah I make Appointments before coming In
Jennifer Delarosa
★★★★★
2 months ago
Amazing staff. My car was having brake issues they fixed it immediately. The wait time was not long. Everyone greeted me when I walked in. I trust this staff with my car.
