Google Reviews
Nathan Harman
★
☆☆☆☆
a month ago
Not a good experience. Bought a truck from them and there was a list of “owe yous” that they needed to take care of but it kept getting delayed over and over. Talked to the salesman like 6 times before I got i brought in. It was gone for a week, which I was understanding of and they gave me a rental, but when I got it back they didn’t do half the stuff they told me they would. There’s stains all over the back seats that they said they would clean, they didn’t. And that’s not even the worst part. I got in my truck after they finished and there was hair ties and clumps of hairs in the cup holders… absolutely disgusting. I know they’re not there from detailing because the car wasn’t any cleaner, so why was that there? There was also chocolate or something brown on the e-brake which is also disgusting. It doesn’t make sense that that junk would be from detailing because I just bought the truck and supposedly it was detailed before hand. I had the truck for not even a week before I had to bring it back in and have it fixed so no way that a woman’s hair ties and hair clumps would have got in my car. It’s gross. I shouldn’t bring my truck in clean and get it back disgusting.
JJ Speacht
★★★★
☆
a month ago
I went in for just an oil change with an appt.Was told it would take 2 hours. asked why. Didnt get a clear answer. After 2 hours, was sent a text telling me there was over $2500 of things they said my truck needed. Some probably should be done but frankly I already knew that and would/could be done on my own, not paying $200 or more and hour. I wanted an oil change - which was 5 star and the price was fair. so 5 star on that. The dealer should ask if I wanted them to go over the truck and make recommendations. Not automatically do it and waste the time I didnt have to spare. In fairness this seems to be the "mode of operation" for delaers inthe valley. My girlfriend to her Jeep for an oil change to another dealer and the result was even worse. Casi, my service advisor was excellent, polite and professional.
Faith Heal
★
☆☆☆☆
Edited a month ago
I came in due to the engine light displayed in my 2022 equinox with 41,000 miles. At that time I was really happy about purchasing a $4000.00 MPP warranty package when I bought my car in 2022. I Kept the oil changed which wasn't due until 42,645mi. with Midway Chevrolet on Bell rd, great place just were afraid of driving it that far due to the engine light on. Once I handed my keys over to Auto Nation Agent with my MPP warranty it was down hill from there. I was asked if I could leave my car there 4 to 5 days for diagnostic testing then 5 more days to fix. I received a text message the next day that my air filters needed to be changed as well , "funny, because the engine filter and cabin filter were change a week ago. At that point my trust went out the window, being a women I knew they had not lifted the hood of the car and the cabin filter were in the glove compartment. Knowing this I became very concerned and started asking about prices and warranties because of instant lost of trust and I didn't want to be scammed. I asked the agent if he could print out the $220.00 diagnostic test that were not cover by my warranty. He told me that he couldn't at this time but at the end of testing, so many red lights went off I were just ready to get my car. I told him once he change the oil I will pick up my car, but he call back to inform me that I could pick it up but he did not changed the oils to save me money. At this point I didn't care what he thought I just wanted my car back. The next day I get the car... my driver seat were adjusted for a very short person and the passenger for a much taller person. The floor mates dirty and battery dead. At this point I had to stop and breathe because this was unacceptable. Let me stop here to save a job, I will never go back to Auto Nation Chevrolet on superstition ever again. This visit cost me a dead battery dirty floor mates and a $220.00 diagnostic test that were incorrect. Terrible experience
Peter L.
★★★★★
3 months ago
Quick check-in with Chris our service advisor. We went over what we wanted done to our car. Chris made sure the coupon was applied. The waiting room was comfortable and the complementary coffee, water and wi-fi was much appreciated. Receiving a short video of the tech removing the oil drain plug was good. What would be even better is a video also showing the drain plug hand started to show it was not cross threaded. When the car was ready, Chris went over the vehicle health report with us. We will come back to get any additional service our car needs in the future.
Michael C Avila
★
☆☆☆☆
2 months ago
This experience has left a very sour taste in my mouth. This was my first time purchasing a vehicle, and I chose to treat myself by buying a brand-new 2026 Corvette 1LT. Unfortunately, due to repeated miscommunication, misinformation, and false statements from both the sales associates and sales management, I would not recommend this dealership nor purchase from them again. For context, I wanted this vehicle as a Christmas present to myself. On December 22nd, I visited the dealership and spoke with a sales associate. I made it very clear that while I was ready to purchase the car, we needed a confirmed pickup date. The vehicle required a clear bra on the front bumper and window tinting, and I stated explicitly that I would not take delivery until this work was completed. I was assured the car would be ready by Monday the 29th, giving them an entire week to complete the work. Based on that confirmation, I proceeded with the purchase, signed all paperwork, and finalized financing. On December 26th, I called to confirm everything was still on track and was again reassured. However, on Monday the 29th, I was informed that chips had been found on the front of the car, preventing the wrap from being applied. I was also told the car would be delivered to my home—something I never authorized and had not agreed to, as I had not even test-driven the vehicle. I went to the dealership in person to address the miscommunication. At the dealership, the chips were shown to me, which I understood needed to be addressed before applying the wrap. What I could not get was a clear or reliable timeline for when this would be resolved so I could take delivery of my vehicle. When a member of sales management became involved, I still was not given a confirmed pickup date, despite being promised delivery on the 29th. During this interaction, I was told multiple times that the sale could simply be canceled if I was unhappy. This was extremely unprofessional, especially considering the vehicle had already been fully purchased and financed. Eventually, I was told the car would be ready by Wednesday, though without a specific time. When I finally picked up the vehicle, the process felt rushed. There was no proper delivery presentation, no new car mats, and visible issues with the clear bra. I was told these issues would resolve once the wrap settled. After several days, I inspected the vehicle again and found multiple ongoing problems with the wrap. Additionally, the chips that were supposedly fixed were still present and had simply been covered by the wrap. Overall, I felt I was treated much better as a potential buyer than as an actual customer. I was given repeated false expectations, unclear timelines, and dismissive responses once the sale was completed. Because of this experience, I cannot in good conscience recommend this dealership.
Donna Durkin
★★★★
☆
2 months ago
The service department itself was spectacular! The Chevrolet company however won’t stand by their quality because I have had my Traverse less than 1 year and they REFUSED to give me any kind of transportation while my car was in the shop for a full week. So in order for me to simply go to work I had to rent a vehicle myself. Chevrolet doesn’t care about the people that buy their cars.
Corey Ellis
★★★
☆☆
2 months ago
The diagnosis and repair were straightforward and handled appropriately. However, communication was extremely lacking. After a scheduled appointment, there were multiple days with no updates and calls routed to voicemail with no call backs. Being told this was due to an advisor being out is concerning for a large dealership. Customers shouldn’t be left in the dark because of internal staffing issues especially with a system that is shared between service advisors.
Nathan Goulette
★★★★★
3 months ago
The service was fine, as far as service visits go. Every step was pretty simple from scheduling the appointment to getting in and out. Austin was my service rep for this visit and he was very cordial and friendly. I was told the service visit, including oil change, tire rotation and vehicle inspection, on my 2025 Silverado ZR2 would be about 2 hours and the truck was actually ready in 90 minutes. Communication throughout the entire process was precise and timely.
Tyler & Lauren Cureton
★★★★★
2 months ago
Great experience. Casi absolutely made this happen for me. She was able to get my oil changed, engine light diagnosed and as parts were in stock, my exhaust fixed all within 48 hours!
Angela Payton
★★★★★
5 months ago
I had just purchased my vehicle a month before and was notified about a tire recall. After purchasing my vehicle I had also discovered a flaw on the hood. My first experience with the service department was excellent. My advisor Dave Drouin listened attentively to my concerns and addressed them professionally and efficiently. I am very satisfied.
anthony smith
★
☆☆☆☆
7 months ago
Took my car in for a recall everything started out ok I was told would take 1-2 hours 10am. 2 1/2 hours later I ask what’s going on told it’s going to be another 1 and a half 2 hrs. I get a ride home @115pm. @4pm I received a call car is done and we leave at 5pm if you want to pick it up. I get to the dealership and now my interior lights are stuck on. And my rear driver side handle is broke for some reason and there’s grease dirt marks all on the side of driver seat. Told mechanics left and you can leave it for them to look and see what happened! I think not!! No happy at all with the service.
Chris Carrillo
★★★★★
3 months ago
My overall experience was great! I understood that the turnaround time was going to take a little bit, but I was always kept updated and my questions were always answered whenever I spoke with Jimmy. He is very helpful and very knowledgeable and pleasant person to work with. Thank you for making my experience a satisfying one!
wendy ruiz
★★★★★
4 months ago
I had a great experience with Chevrolet technician Dave! He helped fix my vehicle and made the whole process smooth and stress-free. Dave took the time to answer all my questions and concerns, explained everything clearly, and made sure I understood what was being done. His professionalism and patience really stood out. Highly recommend Dave if you’re looking for someone knowledgeable and genuinely helpful!
Susie Atnip
★★★★★
2 months ago
Had a fantastic experience there with Juan. WONDERFUL personality and so knowledgeable about cars. He has ALL the answers. Looking to buy corvette.
Alexandra Chehy
★★★★★
4 months ago
My service advisor Jason had my car serviced efficiently and kept me informed at all times. He had it ready well before I anticipated based on what services were done. Jason is very friendly and approachable and will never make you feel like a number. Only service advisor I’ve had that treated me like a friend not another service number. If you ever need an advisor go to Jason he will take care of your vehicle.
Robbie V
★★★
☆☆
5 months ago
Three Stars - had a problem with my convertible top - the dealer couldn't help me - said it's not something they do. The issue I have is that this wasn't known upfront. Once the service advisor needed to escalate, someone in the dealership was basically like "tough luck" we don't do those repairs, we can't help, not something we do. Jimmy was good about communicating and I told him I overheard the conversation and negative tone. He indicated the technician that had the experience to look at the issue wasn't available - overall, a waste of time. If you have a repair that isn't "out of the box" / basic / general - probably no issue. As stated, no issue with Jimmy but they should know what they can or can't handle, upfront.
Neil Thomas
★★★★★
3 months ago
Everyone involved in my appointment made it a really great experience. From Ron, who greeted me, to Austin Bacon, my service advisor. Austin was thorough, knowledgeable, and professional. He got my work done very promptly and made sure my Suburban was washed (a very nice touch).
Almando Garcia
★
☆☆☆☆
4 months ago
Was in for Oil Change/Tire Rotation on 10/23/2025. Was greeted by David, who checked in my 2025 Tahoe. I went over a couple of concerns (Apple Car Play, steering wheel controls intermittently working and a tire/front end shake while braking). I was told there was a 5 day wait if they found something that was wrong, but they would look at it while it was in. When the service was done, David brought me back to the service drive to pick up my keys. He went over the survey with me first, and had me initial it at the bottom. I asked for an explanation of things with my vehicle and any findings. He said I'd find what I was looking for on the back page of the service paperwork. Was reminded again about the survey and told to have a great day. Really disappointed that such simple questions weren't answered and nothing was addressed from my concerns during the service, but the survey was certainly pushed repeatedly.
Michael Cieslikowski
★★★★
☆
Edited 3 months ago
I needed to turn my truck in for an oil change and diagnostics. The staff if very friendly however I was told it would be 3-4 days before diagnostics could be run, not even the repair, but diagnostics. What is the use of setting up an appointment if the only thing it is good for is turning in your vehicle with no work being complete on it. People cannot be without a vehicle for multiple days. I updated my review, everything i stated is true however the staff has worked very hard to get the turn around time as short as possible.
Andrew
★
☆☆☆☆
4 months ago
On 11/11/2025 I had my vehicle towed to this location (emergency roadside). It was in the evening, so I understand time of day drop off etc... On 11/12 I received a phone call from (service department) I spoke with Chris. He advised me that he'd basically have the diagnostic done and get back to me NLT 11/14. I had rented a vehicle paid out of pocket because my (ext warranty) doesn't allow rental until diagnostic is submitted. Full disclosure I was on my way out of town for my daughters graduation (Army Boot camp) so a lot of things were going on. Well I NEVER received a call back from Chris nor ANYONE from the service department! I left several voice mails advised my warranty place, they even tried with no success! I called back again asking for service department manager. Still had to leave a voicemail! After several days of back and forth with my warranty place. I was able to have my vehicle towed from there to another place of my choice. Network Auto in Gilbert. This town took place 11/25. I received a call 11/26 from Network auto by 9am! With a diagnosis and scheduled for repair. The whole time my vehicle was at AutoNation, i heard ABSOLUTELY NOTHING Since 11/12/2025 when I spoke with Chris. I completely understand things happen. However, this type of customer service, or in this case LACK OF IS COMPLETELY UNEXCEPTABLE! So I've been without a vehicle since 11/11/2025, which took a toll financially due to my occupation. And I want to Thank Network Auto in Gilbert for being such professionals, handling this matter expeditiously! Auto Nation will NEVER GET MY BUSINESS AGAIN. In able to post I have to answer these next 2 questions. Which cannot be answered adequately. Only because there were no options to select to reflect the truth of this experience. Not even 1 star.... Had to because of selection available.
