Google Reviews
Stacey Kersey
★★★★
☆
3 weeks ago
Noel was amazing , could not ask for better from him . I would say the other two gentlemen we delt with need to work on listening to the customer and how they speak to them . Noel helped with understanding things we had questions about , very friendly when answering anything we asked . I would recommend anyone I know looking for a car to go to Noel !I only took away one star for the two gentlemen that I felt could work on how they speak to people .
DAVID HURT
★★★★
☆
Edited 6 months ago
Jacob at AutoNation Waco assisted us in finding the truck we bought on Labor Day. Even though he’s very young he did have customer service skills ( very personable)and worked well with my wife and me from greeting us , the test drive , to us driving it home. I recommend Jacob & AutoNation Waco for your vehicle needs.
Angy Owen
★★★★★
4 months ago
We were traveling and had car trouble, limped in to AutoNation and from the start Curtis Whitt came out evaluated the problem made arrangements toget it in right away. We had a fully loaded u-haul trailer on the back they took care of getting it off and back on after car was fixed. Auto tech John Kraska(a fellow MN) was fantastic. Explained what was wrong, how long it would be, checked everything else out also. We were in and in a little over 2 hours. Oh did I mention we were traveling with our dog they let her come into the waiting room also. These are the words that come to mine to explain our experience: respectful, informative, open, honest, friendly, positive, exceeded expectations. In closing superb customer service from start to finish! You should be glad you have John and Curtis on your team!!!!!!'&,'
GUILLERMO GUERRERO
★★★★★
Edited 5 months ago
Adding to my previous reviews…brought my truck in for service. Once again, AutoNation did excellent work. With many issues now a days on new vehicles, the service advisors and service techs at AutoNation are there to help you get things figured out. Never disappointed. Very well rounded team from the manager on down. I recently had my Silverado 3500 in for some repairs. The staff in AutoNation Service Department handled everything in a very professional and timely manner. Excellent work. This posting adds to and echoes my previous post that follows… Very satisfied with the service performed on my Silverado 3500. From the service advisor Jacob to John, the service tech, they all did a great job addressing all the issues and my truck came back cleaner than when it went in. Communication throughout the process was excellent as well. Job well done. “10 stars for sure”!
Jose Lopez
★★★★★
3 months ago
I want to give a huge thank you to Billy Martin, my car salesman, for helping me with the purchase of my new Chevy Silverado. He was absolutely the best—knowledgeable, patient, and genuinely helpful throughout the entire process. Billy made my experience with AutoNation extremely pleasant and stress-free. I truly appreciate his exceptional service!
Elijah Basden
★★★★★
2 months ago
I would recommend AutoNation Chevy dealership to anyone looking for a new or used vehicle. Their customer service team was extremely helpful. A special shout out goes to the General Manager Mick Keef for running an organized operation. The dealership was clean and all of the staff were ready to assist with whatever we needed.
Elroi Movement
★★★★★
Edited a month ago
⭐⭐⭐⭐⭐ From the moment I stepped into AutoNation Chevrolet Waco, I was treated like royalty. The service department was incredibly efficient, professional, and genuinely helpful. I must give a special shoutout to Ray in Service. Not only is he incredibly charming, but he also makes you feel like a VIP customer, even though you’re not! Honestly, Ray should open his own sales department. Just saying. It’s rare to find a dealership with a service department that makes the process so effortless and respectful. This is exactly what I experienced here. This is how customer service should be conducted. This service department should train other departments and dealerships on how to treat customers with such care and attention. I highly recommend AutoNation Chevrolet Waco’s SERVICE DEPARTMENT!!!
Eric Swearingen
★★★★★
a month ago
From the minute I parked I was helped immediately. The vehicle that I was interested in was parked right in front and I was able to have a test ride and ask all of my questions about the vehicle. The process of purchasing was smooth, and when needed, the information to make things run better ran into any obstacles, I was offered alternatives that were easy to navigate. This was the best experience I’ve ever had when buying a car.
Eileen Smith
★★★★★
a month ago
AutoNation Service Center has consistently provided great customer service to me and is very professional. They make scheduling service very easy. Their communication with customers from start to finish is reliable and timely. I’ve worked with Service Consultants Jeremiah & Ray and couldn’t be happier!
Michaela Haynes
★★★★★
3 weeks ago
We recently bought a truck from AutoNation and I would highly recommend anyone looking for a car to purchase from Amber with AutoNation. We were unsure of what car we wanted to purchase and took several months to make a decision. Amber never pressured us and always listened to what we wanted. She went above and beyond to get us exactly what we were needing! I already know that we will be purchasing our next car from her!
Chris Perez
★★★★★
4 months ago
Aimee took her time and explained to me all the ins and outs of the Volkswagen Tiguan! She offered a peace of mind by reminding me that there is no pressure and if I have a gut feeling about the car to follow it! I had no issues with communication and she did an amazing job keeping me comfortable.
Damien Sanchez
★★★★★
Edited a month ago
We had an outstanding experience purchasing our 2026 Silverado from AutoNation Chevrolet Waco, and the Customer Service Team truly went above and beyond. Amber, in particular, made the entire process exceptional from start to finish. She was knowledgeable, friendly, and genuinely invested in making sure we felt confident and comfortable every step of the way. There was no pressure—just honest answers, clear communication, and top-notch service. Thanks to Amber and the rest of the team, buying our Silverado was smooth, stress-free, and actually enjoyable. We couldn’t be happier with our truck or the experience, and we highly recommend AutoNation Chevrolet Waco to anyone looking for great vehicles and even better customer service!
ako12n
★★★★★
7 months ago
I saw online a vehicle that peaked my interest. There was 2 who dropped the ball but 2 who made up for it. Because their price on the vehicle was in my price range I was determined to take a look. The 2 who helped make my purchase a smooth transaction was Bruno the salesman and Alex the finance manager. Without them I don't think I would have had a good time. I drove home to fort worth a happy customer.
T H
★★★★★
a month ago
My experience with AutoNation Chevrolet was excellent. The entire purchase process was easy and seamless from start to finish. I used my own financing, and they made that process just as smooth and hassle-free. The salesman was very helpful, knowledgeable, and made sure all my questions were answered without any pressure. I really appreciated how smooth everything went, and I’m very satisfied with both the service and my vehicle. Highly recommend working with their team.
Randy LeClair
★★★★★
Edited 5 months ago
They actually made buying a vehicle a very pleasant experience, I bought an 2026 Silverado Trail Boss. Andrew, Alex and Joseph were all very knowledgeable. The folks there provide a very laid back low pressure atmosphere. Great job folks !! I’d highly recommend !!
Fernando Ibarra
★★★★★
3 months ago
I had an excellent experience at AutoNation in Waco, TX. The process was quick and efficient. I was in and out in under two hours. Amber Anderson was the perfect sales representative for me. She was helpful, knowledgeable, and all-around outstanding. Big shoutout to Amber for making the car-buying experience smooth and enjoyable!
Alysa Degeorge
★★★★★
2 months ago
Super quick and easy people to work with! This was mine and my boyfriend’s first car and we absolutely love it! They pulled up the carfax to show us the car was well maintained by its previous owner.
Jake White
★★★★★
Edited a month ago
Excellent experience buying a used 2024 Silverado this weekend. Obama (my saleswoman) was fantastic. She was helpful without being over bearing. I appreciated that she let us have our space to discuss the truck without pressure. 10 out of 10 experience!
Mary Cashion-Smith
★★★★★
Edited 5 months ago
Excellent customer service and sincere interest in what we were looking for in a used car. Everyone was so personable and considerate. Worked with us on financing and gave excellent advice when discussing a warranty. I will be interested in how the service area works when time for service arrives. Overall I would say it was a great experience!! I’m very proud of my beautiful 2019 Buick Enclave from AutoNation!
Luis Valerio
★★★★★
3 weeks ago
I can't say enough things about this dealership highly recommend! From start to finish the entire team was incredibly kind, patient, and genuinely committed to making g the process as smooth and stress free as possible. They took the time to answer all my questions and made sure I was confident in my decision. Especially Amber, she went above and beyond for me. She was very kind and professional, but very helpful in making sure I found exactly what I wanted at the price I was comfortable with. Her professionalism, attention to detail, and sincere care made all the difference! I seriously couldn't have been happier about my experience here and seriously recommend this dealership to anyone who is looking for outstanding service!
