AutoZone Auto Parts

Chelsea

★★★★★

3 years ago

William was great! I thought I had lost my windshield wiper and when he went to install the one I was going to purchase to replace the "broken" one, he found the wiper sitting on my windshield! He popped it back on for me and I was good to go! Thank you, William and the years of awesome service I've had working with Autozone!

Karen Clapp-Morris

★★★☆☆

2 years ago

This place use to have great service but my last visit was lacking...granted 1 was out on lot servicing maybe but seemed like he was socializing. The gentleman behind the counter, never asked if I needed help. I finally found the air filter book..only to discover my filter was out of stock.

Riley Crawford

★★★★★

3 years ago

Staff always asks if you need help finding anything, very helpful if you do. Also great with small talk, prety sure most if not all of them have some sort of project car or dd that will come up in conversations. Always a pleasant experience

Sana

★★★★★

2 years ago

William the store manger is so fantastic. We need more people in the world like him . Definitely such a nice store clean and collective . Very helpful . I love coming to get my car parts where I feel welcomed . #1 best shop in Kalamazoo .

Liyah’s Lyfestyle

★★★★★

3 years ago

Mason is the absolute best. I️ went in at 7:06pm to simply get a new headlight. He found the correct one for my car and installed it in under like 5 minutes. Was out at 7:16pm. He is definitely the definition of great customer service!!!

Ca Smith

★★★★★

8 months ago

Fast friendly service if it has to be ordered it's only a day or so

Peter Churchill

★★★★★

3 years ago

Had battery problems, it was confirmed dead after being tested here. Got a new battery and they put it in for me and answered all questions without making me feel stupid, which can be rare with mechanically inclined people. Big shout out for William being so kind and helpful. Pretty sure he is a manager but he went beyond what is required and even helped me replace my tail lights.

Megan Burtch

★★★★★

a year ago

Jesús was great! He came out in the cold to help me replace my blinker light. It was very much appreciated(:

Aye L.

★★★★★

2 years ago

Both William, the manager, and Glenn the associate were knowledgeable, patient and quite helpful. They assisted me on changing out my wiper blades after I bought the wrong ones. They are what the standard of customer service should be. I'm appreciative and highly recommend you visit this Auto Zone, as you will be treated with care.

Robyn Hill

★★★★★

3 years ago

Stopped in after getting a dashboard notification to check right rear turn signal bulb. Johnny - store manager - helped me find the right replacement bulb & even replaced it for me. So grateful because the directions in the manual made it seem much simpler than it actually was. Johnny grabbed his tools & replaced the bulb quickly. Extraordinary service…so appreciated!!

James Benear

★★★★★

2 years ago

Today my battery died at a Hardings parking lot near this location. William was very helpful and gave me a jump so that I could park at the store. Once I got to the store both William and Melissa quickly helped me get my battery switched out it with a brand new one. Great customer service, and I will be coming back for any parts or replacements I need in the future! Thanks again!

Kimberly Holmes (Kim)

★★☆☆☆

2 years ago

I went in to pick up a part I ordered on line. I was unaware both clerks were helping customers, as one guy was on his phone - when I walked up to the counter, he rudely stated that he would help me when he was done with his customer. The other clerk actually had a customer in front of him. When I was helped, the guy couldn't find the part (it was prepaid), he kept slamming cabinet doors back and forth looking for it. Finally, he pulled another from stock. He never informed me as to what was going on but at the end plopped the part in front me and told me to sign what I assumed was a receipt for picking up the part.

anna neidrick

★★★★★

a year ago

I went to go to work today and my battery was dead..I was able to get it to autozone with a jump from aaa to buy a new battery… it’s freezing cold here today,we just had an ice storm last night… I had no choice but to have them install it for me! I felt awful but he did it without showing any disdain… I tried to offer a cash tip… but he would not take it ! I appreciate his help! I would’ve have to cancel jobs today and lose money without him! Thank you 🙏

michelle esman

★★★★★

6 months ago

AutoZone on Cork st Kalamazoo,Michigan. I went there this morning with an issue with my windshield washer fluid Pump leaking somebody showed me where it was leaking helped me out went above and beyond to get me on my way and going again, I can’t thank him enough if there was 10 stars I’d leave 10 stars. I have never been shown that much consideration by any other auto parts store. I highly recommend them, Not sure what his name was he was an older man the receipt says Chip

Lisa Toothman

★★★★★

6 months ago

Sean was awesome. making sure my grand kids felt included.

Hallie Miller

★☆☆☆☆

11 months ago

Staff paid 0 attention to me. Surprising since most places assume women don’t know what they are looking for. I needed help this time and didn’t get any. Even when I walked up to the register one guy had his head down and headphones in.

Chad Doubblestein

★★★★★

a month ago

Jazymine was super cool and extremely helpful to us on evening. We we having problems with two different cars. She jumped right in and was a pro. She even helped us change one of head light bulbs we were struggling with. She was super and went above and beyond! Thank you!!