AutoZone Auto Parts

Tim Henry

★★★★★

4 years ago

I would like to thank the young professional salesman at the Amherst, Ohio location that helped me change out the battery on my Truck. We ran into a little difficulties but He pressed on in 7 degree Weather. He was knowledgeable and persistent to get the job done. Please acknowledge this young Man with what ever your Company hands out. I'm just sorry I never got his name.

Paul Smith

★★★★★

3 years ago

Ian was super helpful with his knowledge of jeeps. He knew exactly how to adjust my serpentine belt and even knew the bolt sizes off the top of his head. He saved me a lot of time because I hadn’t seen the adjuster.

Thad Gregg

★★★★★

2 years ago

The staff member graciously offered to install the wiper blades I purchased, and did so in a timely manner. Very friendly and courteous service.

joel diaz

★★★★★

2 years ago

Went to dealership Volkswagen and they didn't have batteries 🔋 for my key 🔐 granted it's a Volkswagen!? Came into Autozone in Amherst and a gentleman named Andrew J. Was amazing ! Not only did he replace battery but he was kind, polite and A pleasure to meet! You guys are lucky to have it

Jason Doehr

★★★★★

Edited 2 years ago

Had a quick and easy experience here getting a code reading from Natalia!! I’ll be sure to come back to this store!! Went back another time and Joseph big fella took the time and dedication to ensure quality service to me during an exchange for another part I needed without a receipt!! Thanks Joseph!!

Nathan Williamson

★★★★★

9 months ago

Easy peazy. But a new headlight and it was installed for free there! No complaints from me!

Shelly Hamrick

★★★★☆

a year ago

Found exactly what I needed. But $74 for a window defroster that employee said was and I quote "garbage." Lucky it wasn't the right fit & I requested refund.

vCloutedx16

★★★★★

a year ago

Shout out to Nick, he’s a new team member and fits right in with all the other amazing staff members!!! Thank you Nick for solving my vehicle issue!!! Your very knowledgeable!!!

Samuel Sanchez

★★★★★

6 months ago

Find exactly what we needed a boat from the caliper housing fell off and the caliper was rubbing in the side of the rim

Will McGuire

★★★★★

9 months ago

I'm in from out of town and needed help sourcing an uncommon battery for a foreign car. AutoZone in Amherst not only had it in stock, but also tested, removed and installed the battery for me. Thank you Brandon Keith for the excellent and careful customer service! I appreciate the help.

Laura S

★★★★★

10 months ago

I just love to visit Auto Zone. I stopped by today, and of course, Andrew is my favorite. He goes out of his way for his customers. Andrew helps me every time I enter that store. I had a light bulb that was blown on my headlight, and he helped me select mine for my vehicle. He is such a smart young gentleman who every business would love to have working for them. I give him 10 stars for his knowledge, willingness, and professionalism!!! He is the best!!! Thank you for such an outstanding employee!!! I would be at a loss without him!! Laura S.

Elaine Barricklow

★★★★★

4 months ago

Thank you Andre for helping me with my car remote battery. You were so polite and helpful.

James Covey

★★★★★

a month ago

I needed a piece of hose for my windshield wiper spray and they helped me find the right hose and the connector i needed for the job!

Matthew Fowler

★★★★★

a year ago

Always helpful, willing to work with me and understanding the frustration of finding ordering and receiving the correct part.

Iron maker

★★★★★

4 months ago

I had to send my daughter there for a battery since I was out of town. They were very nice to her, installed the battery quickly and she was on her way. Much appreciated.

Sandra Farley

★★★★★

5 months ago

I have been having trouble with my headlines on my 2019 Escape burning out every few months. No one can has found the problem yet. I stopped in there a couple of weeks ago and a young lady, I think her name was Nicole, helped me. She changed my headlights, was very knowledgeable and friendly and helped me out immensely. I have purchased about 6 headlights in the last 9 months and she had some excellent advise on the potential problem and on top of that, because of how many I have purchased from your store, she warranty/damage claimed the headlights and I did not have to pay for this set. Talk about unexpected!! I was so surprised and thankful to her, I wanted to hug her. She is a shining example of great customer service for your store. It is because of her that I will come back to the Amherst Autozone exclusively. I only hope I remembered her name correctly because she is an asset to your store and represents Autozone customer service to a tee. Thank you for a very pleasant experience.

Scott Cuson

★☆☆☆☆

4 months ago

Drove to Amherst Ohio AutoZone to get Drivers side brake caliper for a 2018 Honda CRV . A young man helped me and got the part, I asked him to double check since I drove far to get the part. He stated he was sure it was the drivers side part. Got home to find it was the passenger side part and did not fit. Called store and went back , was refunded the money and then charged 30 dollars more than the first transaction. I attempted to ask the women helping me and she said it was the same price. I showed the old and new receipt and explained math. She said loudly … I cannot help this guy ! She then told me to take the new parts out of the box and put the core charge in it. She then got the manager who told me the new price was right. Then asked Are we done here ? I said no , please train your staff to read the numbers on the part boxes and to make sure when asked to verify that they do so. So she shrugged her shoulders and I carried my parts out by hand to my car. No apologies for the wrong part , no apologies for the wrong verification. And the rude women was apparently ok to treat people like dirt. My thoughts … O’Reilys was right across the street , The owner should really examine who they hire as managers and workers. Customer service ? Maybe that’s how they treat people in Amherst. My wife commended me for not raising my voice. Last visit there .