AutoZone Auto Parts

Vanessa Martinez

★★★★★

a month ago

Went to this location today and I really appreciate the help of manager named Jimmy, he was so patient when explaining the battery my car needed and was very knowledgeable. He also changed the battery in my car and test the radiator as well. Keep up the great work!

Domingo Miguel

★☆☆☆☆

a month ago

I had a very frustrating experience with an associate named Chao. I called to ask about a specific part and understood that it wasn’t an exact match, but I wanted to confirm whether it was compatible. Chao immediately said no, but both online sources and mechanics confirmed that it is compatible. When I tried to ask follow-up questions and clarify the return policy, he became short, annoyed, and kept cutting me off. His tone was rude and unprofessional. I even expressed that I was frustrated and just needed help — and instead of assisting me, he hung up on me. Customer service should be about helping customers understand their options, not rushing them off the phone. I was fully prepared to purchase the part and spend my money here, but after this interaction, I will be taking my business elsewhere. This experience made me feel disrespected and unwilling to call or shop at this location again.

K T

★★★★★

a month ago

Stephanie H is very informative, helpful, patient, knowledgeable and hands on person. She went above and beyond this morning, she recommended oil and spark plugs. She checked my check engine light and fixed my oil stick. I am very grateful for her!!!! I will be back, 10/10 customer service!

Liz W

★★★★★

4 months ago

Ivan was very pleasant, efficient and Knowledgeable about my Honda battery. He got a new battery installed in my car in no time with courtesy and a smile. The other female employee (sorry I didn't get her name) was very pleasant as well as she took the time to explain the charges & returned item on my receipt. Very pleasant experience at this location on Archer Ave at 33rd Street. Excellent customer service! I would definitely visit this store again for all my auto needs!

Portia Lewis

★★★★★

2 months ago

My experience with Hector Abrego at Autozone at 3311 S Archer was superb. His customer service was great, he ensured that everyone was recognized and received help while he was assisting me. He was patient and kind, completed my purchases and installed my battery within 20 minutes. Thank you very much for the smile and pleasant personalty!

Masheayah Moore

★★★★★

2 months ago

Stephanie was the very best help! It was super busy and she still the most attentive keeping me updated and assisted with my battery change! Awesome service and amazing employee! 🤍

Dominique Davis

★★★★★

5 months ago

Great, unexpected experience today! Woke up and my car wouldn’t start, I figured it was the battery. Got a jump from an awesome neighbor and came to this location and met Hector A.! He helped me purchase a new battery and he charged it for me all within 30 minutes! Amazing customer service and extremely professional & polite. Thank you for being an unexpected blessing today Hector A.

Connor Sommer

★★★★★

4 months ago

Stephanie H was amazing! I was freaking out about my car not starting, and Stephanie made me feel very relaxed. She tested everything from the starter to the batter and the alternator and everything looked good. I am so happy I came by this place to figure out my car battery situation!

Alma Uriostegui

★☆☆☆☆

a month ago

I came here on Wednesday because my check engine light was on. Some big Asian dude told me that they are short staffed and he couldn't hook up the little machine to my car (literally takes like 10min). There were two other guys working there and absolutely NO customers 😭 so rude!!

Ryan Geisert

★★★★★

4 months ago

Stopped by to get the battery replaced on my 2013 Infiniti. Turns out, the battery is difficult to access and it would have been easy to turn me away. Rather than doing that, the store manager Jimmy spent nearly an hour getting the old battery out and putting in the new one. Great experience from start to finish. Would absolutely recommend this location to help with any car issues.

Christian Gaona

★★★☆☆

3 months ago

This AutoZone used to be REALLY good with customer service. Lately they’ve fallen off in the last year I’ve seen management change. I think they brought in a guy from Texas who I chatted with because I’m from Texas. I came in once to pick up an online order and they gave me the wrong oil type but kept rushing me to the self checkout because they were busy fortunately I noticed and swapped it for the right oil. Generally this wouldn’t be an issue, but what if someone doesn’t notice and puts that oil in their vehicle? While there might be a liability policy to protect AutoZone employees this still isn’t okay. Now onto today. I ordered a battery for my Silverado, upon arrival I noticed the battery I have was covered under warranty. So I wanted a refund for the new battery i just ordered and I wanted another battery. Jimmy was the employee who was supposed to help me. My biggest issue is when he brought the new battery he dropped it on the counter causing it to shake. Now maybe my master mechanic Mexican grandfather from Monterey was just ringing in my ear yknow the “PTSD” of yelling at us for doing stuff like that. But here is the issue, is that dropping a battery like that could damage the internals of the battery which might be your intent to bring me back to spend $300 which I was prepared to spend on a new battery until I found out mine was covered under warranty. But to give you the benefit of the doubt, batteries aren’t that heavy and we’re young men, our abuelos are a lot stronger than us still in their 80s no need to be tossing around a battery like you just hit 225lbs on the bench for the first time. As a customer I’d really appreciate not have to come back because you gave me a battery that doesn’t work because you tossed it around like that. I’m a frequent customer of this AutoZone been coming here for 5+ years from water pumps and starters to regular oil changes and fluids. I’ve seen a lot of faces pass through this AutoZone but I can see that the customer service is lacking and it seems like yall aren’t interested in working in the automotive parts industry or maybe still learning. In either case at least be careful with the merchandise.

Janet Mercado

★★★★★

a month ago

Went in for Wipers Was greeted by Stephanie who not only help me choose my wipers but also install them for me.\\n With a smile, great experience will definitely go back for any other auto part needs.

Shannon Stelly

★★★★★

a month ago

Stephanie was amazing! I went in for a car battery, and she helped me find the most affordable option. The entire experience was fantastic!

Erika

★★★★★

a month ago

Fernando was great and helped me put windshield wiper fluid in my car…. And Hector A. was also very helpful in finding what I needed… great customer service

Junlin

★★★★★

a year ago

I recently had an outstanding experience at AutoZone, thanks to Vincent, the senior manager. My car battery had died, and I was unable to jump-start it. Vincent went above and beyond by helping me find the right battery and doing everything he could to assist with getting my car started. He even went the extra mile by helping me contact a nearby repair shop to have the battery replaced. During the repair process, the mechanic discovered that the battery I had purchased wasn’t the correct size for my car. Vincent stepped in again, working directly with the repair shop to get the battery replaced with the right one. His support was invaluable, and he made what could have been a stressful situation so much easier. I highly recommend AutoZone, especially with professionals like Vincent who truly care about their customers. Thanks again for the incredible service!

Jacqueline Tse

★☆☆☆☆

4 months ago

Terrible service! We bought a battery with them about 2 years ago. The car wouldn’t start 3 times recently, but was able to jump start and it runs again. We went to Autozone TWICE to try to get the battery replaced cuz it’s still under warranty. They gave me a hard time BOTH TIMES and questioned why I need a replacement and if I knew how the battery works in a car. Why would I need to know how a battery works in a car??!? They checked the battery with their machine and said the battery is fine. We left without having anything done. Car wouldn’t start again and we had a mechanic diagnose the problem. It WAS a bad battery! We went to another Autozone and they didn’t question at all, gave us a replacement, and the car is working perfectly fine now! What a difference with different locations! Don’t go to this location!!!!

Kung Lao

★★★★★

3 months ago

I have to give props to Lola G, for helping me install my car battery! She was patient, kind, and informed. Definitely recommend! Good customer service.