AutoZone Auto Parts

Jonathan Echevarria

★★☆☆☆

a year ago

446pm in the afternoon on a weekday when everyone is getting off and they have only 1 person working the registers, 2 doing I don't know what. A line of 5 people that I've been standing in for a good 20 min and hasn't moved. The line is now 10 people and 1 person got attended. Definitely needs to be managed better. P.s. phones ringing the entire time I've been here.

Anthony Caldwell

★☆☆☆☆

Edited 4 years ago

Went to this AutoZone to get a timing belt kit for one of my customers. When I arrive to pick up the timing belt kit I ordered a dayco kit which is represented on the receipt but I received a duralast kit that has a picture of a timing belt tensioner on the front of the part box but does not have attention in the kit sold separately. Definitely don't have time to buy a durocrap tensioner or wait on it to arrive. Was forced to have my money refunded and pay more money at a specialty Toyota store.i want to mention the guy pictured was very courteous and it wasn't his fault just happened to be who returned the product

Monica M Medina Contreras

★★★★★

2 years ago

Great service and customer service! The staff were diligent in investing my issue when I called. So when my husband got there he knew what to ask for and the employee that helped and changed the battery was excellent and treated him so good!

John Bogdanffy

★★★★★

4 months ago

Dagmary was extremely helpful and knowledgeable!!

Edwin Ruiz

★★★★★

Edited a year ago

I was ready to pay a part from the store and they make me do the part line because there's no cashier available. A transaction that could take 2 minutes took me 20. Amazon is faster and don't have to go through the hassle of discourteous employees. Aguada, PR branch 8 -25-23 10:55 am. UPDATE: Management Implemented a Self Check Out short after this inconvenience. Problem Solved!!

Alan Caro

★★★★★

4 months ago

Good customer service

ernesto nazario

★★☆☆☆

6 years ago

very nice.I always find what I'm looking for.Employees are very nice. Dark side: they dont have full time cashier.. I had to wait until they finish dealing with parts and battery issues for someone to attend me ...last time I left merchandise because they were too slow....also no one seems to pick up the phone that keeps ringing all the time.

Albert Galloza

★★★★★

5 years ago

I went to get a tool for a job I was doing on my car. I did not find the 3/16 wrench, but found something comparable. The store was somewhat crowded, but there was plenty of personnel and the line was moving. Staff is knowledgeable and courteous. I was able to redeem my Rewards $20 credit, so my purchase came to half price. That was great surprise.

William Pellegrino

★★☆☆☆

5 years ago

Well I went to get a oil filter wrench When I finally found the right one and noted the price it was marked wrong.off by $1 .They won't honor the posted price and didn't offer the military discount .False advertising..prices are very high .I pd 50 cents for a lightbulb locally that they wanted over $4 for and wanted me to buy 2. I only go there to buy oil which is competitive pricewise..A big scam in my opinion..Bill

Andrea (Andrea)

★★★★★

a year ago

My car battery died. Got a jump and drove it here. The technician came out and checked my car to make sure it was battery, then went back in and showed me the different options available. After purchase, he came back out to remove the old battery and installed the new battery. They also provide Veterans with a 10% discount.

Leela Saxena

★★★★★

Edited 6 years ago

Talk about service!! The whole team at aguada have been SO helpful these past 3 days (and being bilingual is a huge plus for mee)... I’ve gone in 4x as I was trouble shooting an “unusual” issue I was having with my food truck. Fermin went above and beyond to be sure I was getting exactly what I needed; he listened to my concerns and made sure I left satisfied. Emmanuel was awesome too! Thank you guys so much!! Great service and inventory in aguada :)

Louis Olivo

★☆☆☆☆

2 years ago

Bad customer service experience. I was given an incorrect part and the sales representative refused to assist me to exchange even though it was the same day and same sales agent that sold me the part. It was at store # 6621 in Aguada

Gian Crespo

★☆☆☆☆

3 years ago

I just lost 88 dollars because my order didn't go through the app and took the money . I've not gotten no money back or even a Gmail.

Heriberto Sanchez

★★★★★

Edited 9 months ago

Good place to buy parts good guarantee. Decent prices. Service a little slow sometimes

Nadeysha Feliciano

★★★★★

2 years ago

I recived great customer service from john he was very helpful and pacient.

Trina Chamberlain

★★★★★

2 years ago

I love the humans that work here. Always so helpful and friendly.

John D. Catala

★★★★★

3 years ago

They had all the parts for the 2012 Honda Fit which I been replacing the a/c blower. The staff are very nice in Aquada.