About Business
For professional Car Repair care in Durham, NC, Durham, look no further than AW's Auto Service and Tires LLC. Their team excels at delivering top-tier results for Auto repair shop, Car inspection station, Used tire shop and related Car Repair needs. Their customer-centric approach has earned them a 4.5/5 rating based on 313 pieces of feedback. They have become an integral part of the Durham, NC community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Durham, AW's Auto Service and Tires LLC is ready to assist with your next project or repair.
Google Reviews
destinee wormack
★★★★★
Edited 10 months ago
As someone not familiar with the mechanics of a car, it seems like it is always difficult to find a dependable place to take your car to get work done. But I learned about AW Auto. It has truly been a great blessing to me. They talk to me - not at me. I never feel like I am being taken for granted or taken advantage of. They provide great Customer Service and then comparing them to what some others have charged me in the past, AW Auto is very affordable for me. I would definitely recommend AW Auto Service.
Jaclyn Haven
★★★★★
a year ago
This place is a hidden gem. It is truly no frills and you might feel odd walking in as a single woman but LET ME TELL YOU THEY ARE THE BEST! They got my inspection/tire rotation done quicker than they estimated and gave me such honest pricing. They initially charged me for an emissions test which wasn’t required for my vehicle (I didn’t even notice) and they took the initiative to refund me the difference without me asking, which was only about $15. WOW! Thank you AW’s for your great service, I will be back every time I need something!
suraj reddy
★
☆☆☆☆
8 months ago
Absolutely TERRIBLE experience. I was told the repair would take two days, but it ended up dragging on for over a week — and the car still wasn’t fixed. To make things worse, they left the windows rolled down the entire time, exposing the interior to dust and weather. When I raised my concerns, I was met with an incredibly RUDE and ARROGANT response. Completely unprofessional. Avoid this shop if you value your time, money, and basic respect.
Sean Grier
★★★★★
a year ago
I arrived just before they opened on a morning that I was supposed to be heading out for a trip after getting an alert about my front tire. The gentleman already there kindly got my information before they officially opened and then between his and his tire expert’s efforts, I was out in 20 minutes an on to my trip. Price was immensely fair, timing was very efficient, and both gentlemen were friendly/considerate/and the epitome of professional (which they were to everyone else who arrived while I was there). Grateful to them both and would highly recommend this shop!
Asanarose Pilates Virtual Studio
★★★★★
8 years ago
Top notch mechanics who know their stuff! As a woman, I trusted them, to figure out something 3 other mechanics couldn’t. I was treated with respect from Ahmed at the front desk, to everyone in the garage. Wendell solved the mystery (knowledgeable process of deduction) that no one else could solve. He fully explained it to me, which I appreciated. I highly recommend AW’s Auto Service!!
Steven Prutzman
★★★★
☆
7 months ago
Fast inspection! If you call ahead to get a state inspection, it can literally take 15 minutes all done. The only critique I have is the parking situation... lots of mud, potholes, and a tight entrance off of a busy road.
Matthias Handrich
★★★★★
6 months ago
Great experience here and and top notch customer service. Was in and out very quickly with inspections and oil changes.
Lavender Sky
★★★★★
a year ago
AW’s Auto Service is truly top-notch! The shop is exceptionally clean, and the staff is both professional and highly knowledgeable. You can tell they work as a well-qualified team, ensuring efficient and reliable service. They respect your time, getting you in and out without unnecessary delays or upselling. It’s refreshing to find an auto shop that values honesty and integrity. I highly recommend them for all your car needs!”
Shannon Owings
★★★★★
2 months ago
Great service experience. I went in for an oil change and was in and out quickly.
Eric Powell
★★★★★
6 months ago
Been using them for 5+ years. Never an issue with service. Best place for NC Inspections in and out in under 30 minutes.
Zachary Zidman
★★★★★
4 months ago
Get your car inspected here. The front desk lady and lady who inspected my car were great and I was out of there within 20 minutes.
Lindsay Handrich
★★★★★
6 months ago
Definitely an auto shop you can trust. Highly recommend. Friendly staff and reasonable prices. Very efficient and speedy service.
K’yunah Wilson
★
☆☆☆☆
a year ago
I asked for a tire replacement as well as a rotation (Mean front wheels to the back and vice versa). I come out to look at my car. And the very tire which needed replacing is in the same spot! Why aren’t my front two in the back and my back ONE in the front with the replaced tire? They charged me $90 for tire change and rotation but then did me a deal after questioning the price but makes me wonder if they have set prices or choose their prices. Let alone leaves me wondering did they charge me for a ROTATION that was never done?! The man i spoke with barely opened his mouth to talk to me during the exchange but I thank God for grace. I took a pic of the tire and where it was put. You can’t see the drawing on it anymore bc of the rain but it’s in the very spot of the tire which needed replacing. Makes me sad, bc i wonder how many ppl get done over by companies you’re spending hard earned money on. As well as no cover for my gold piece WHICH i had before the replacement.
Jaquan Williams
★★★★★
3 months ago
Would recommend AW to anyone. Respectful place who definitely put the customers first. They also did a good job with communicating anything they noticed while fixing the problem on my car.
Melanie Shea
★★★★★
2 months ago
Cannot rave enough about this establishment. Denise was my service attendant and she was so kind to me. Professionalism was peak, promptness, clean and welcoming property! Incredibly happy to support this small business.
Cornelius Conston
★★★★★
2 months ago
Great place!! Friendly, accurate, and trustworthy! I met the owner and he was Super Nice and helpful! His staff is second to none!!! I recommend this business a 1000 times over!! Great job guys!😃
S
★★★★★
5 months ago
Ayesha was the front desk person, that was absolutely amazing! Her happy, joyful, warm, connecting personality made me feel like my first time at the shop, had been a daily occurrence over years. She deserves a raise & promotion. Alex was on top of his job, making sure as soon as I pulled up he addressed my issues & went above & beyond while being busy with another customer. I'm so happy I drove the extra 15 minutes to go to this shop instead of the other one. I wish u all were located in my city but I will tell everyone in town to use ur location. Thank U all much for great customer service, support & smiles! 👏 👏 👏 🌟 🌟
Scott Toth
★★★★★
4 months ago
First-time patron to have a NC Safety and Emissions Inspection performed on my 2007 Toyota Tundra. Customer service was top-notch! The ladies at the front desk were friendly and professional. I was in and out in approximately 10 minutes! I’m very satisfied with the service and I’ll definitely return.
Josebeth Alemán
★
☆☆☆☆
2 months ago
In my experience, the service in this place was extremely poor. I went there because I had an emergency with my tire and I got stranded on the street. That place being the closest instead of helping, the staff refused to help us. His attitude made us feel unwelcome. The lack of empathy in an emergency situation was very, very disappointing with a lot of lack of empathy and helping the needy and for no reason to leave us without help. The manager said that it was his right not to want to help people if he didn't want to, it was something so sad that we cried.
SLK1
★★★★★
a month ago
What a great and professional service team! The lady at the front desk was very pleasant! The owner was on site, he greeted me kindly and professionally as well as all the other customers. The owner also ensured we were all completely comfortable during our wait and satisfied with service's performed! I recommend AW’s Auto Service and Tires LLC to any and everyone! Thank you to the entire team! Best auto service around!
