Batteries Plus

jacob taitano

★☆☆☆☆

Edited 3 years ago

Bought a “new” battery for my bike on Monday took it home and it was dead, bike not even able to turn over once. That’s fine I just threw it on the charger and left it for a few hours. I came back tried to start my bike still didn’t work so I put it on my secondary battery charger and left it over night. Next morning only 80%. I didn’t have time to take the battery back until Thursday so it was on a trickle charger for 2 days. Get to the store they test it and say it’s 90% charged and it’s good. Well if a battery is brand new and I paid $130 I expect it to be 100% and not have to be charged as soon as I get home. I explain what I did and that it goes to around 5v under load. Well this girl then tries to bench load test with a multimeter… then proceeds to tell me it’s got 12v. Slightly irritated she asked her supervisor if I could just exchange she says no so again I explain why I want a new battery, no dice. Then a third employee gets in the conversation, again tells me no and that’s it’s my bike. I didn’t know they were also trained mechanics!? Anyway we argue I leave and get a new battery from cycle gear take it home OMG it was the battery all along! Will no longer be shopping or recommending them to anyone. Reply:If who ever replied to my review would bother reading it completely then you would see that even after 3 WHOLE DAYS on 2 CHARGERS it still was not at 100%. What other evidence of a bad battery do you need. Your people couldn’t even bench test correctly, why would I let them try to test it in my bike??

Julie Ries

★★★★★

7 years ago

Fast, friendly, professional service. They always treat me like a VIP in this place. Sylvia was very patient with helping me with a confusing warranty issue. Junior did a great and speedy job repairing my phone -- as usual! I won't go anywhere else to have repair work done. Thanks, Guys!

Jim Antoniou

★★★★★

5 years ago

Experience went smoothly and the store was very accommodating however it should be noted the store was actually unaware of both service items I requested and that were confirmed by the appointment email. I requested both a battery and a power port service for example and the email confirmed it but the store itself only saw the battery service. Thankfully my power port was gunked up and didn't actually need replacing but had they needed to do both services it would have been difficult for them to schedule their technician's time appropriately. In other words - you may want to fix your system!

Ryan Barrett

★★★★★

6 years ago

They've got EVERYTHING; and this particular store is staffed with friendly people who really want to help. I ordered a hard-to-get battery and they had it in within a week. They even worked with me to get the best price. I'd definitely go back!

Brandon Scott

★★★☆☆

6 years ago

I'm conflicted about this review. My phone was repaired and works as it should, but with the exception of one employee (who may have been the manager, not sure) the customer service was horrible. There was two women working the counter, one of them was completely rude to myself and another customer and the other was unwilling to help the other customer out. I'd be more than happy to elaborate on the experience, but the way they treated her and myself was disrespectful in my opinion.

Anita Pomeroy

★★★☆☆

2 years ago

Jon's customer service was excellent. Jennifer, on the other hand, needs training on how to treat customers. I arrived a minute before closing because of traffic and she was put out even locked the door so "no one else came in" and turned off the lights while I was still being helped by Jon.

Tara Thomas

★★★★★

Edited a month ago

Good price, great service

Dave

★★★★☆

2 years ago

Excellent service on my insurance covered cell phone repair. The young man with the Tungsten ring was efficient and operated with an appropriate sense of urgency as he performed a systems analysis. They repaired my phone quickly. Everyone was friendly.

Bob Gardner

★☆☆☆☆

2 years ago

Incredibly rude employees. They are pushy when trying to sell you stuff yet extremely unhelpful when help is needed. I work with industrial electrical systems and in my opinion I was very surprised with the lack of employee knowledge which was delivered in a very pushy and condescending way. Fortunately as a consumer I have many other choices. I'm voting with my wallet; I will never return. I hope the management is intelligent enough to understand that businesses need consumers. Consumers have many online choices; for a store with a physical presence to be successful, it's important for the store to focus on good customer service; in my opinion the store falls short on polite service.

Gary Eisenberg

★★★★★

5 months ago

Replaced my iPhone battery promptly. Great staff!

Jay Gosyne

★★★★★

5 months ago

Excellent customer service. Staff is very attentive and helpful!

Mike Smith

★★★★★

11 months ago

Wonderful staff, great help, ordered online and picked up in store - it was waiting for me. In and out in a flash. Fast credit on the core. 2 X 6V GC2's

Tristyn Carges

★☆☆☆☆

10 months ago

I took my IPhone here to get my screen repaired because it was cracked. I only came here because they were cheaper than the original place I bought the phone from so I thought I’d give them a chance. When I took the phone home it started having glitches and the screen would turn purple and completely turn off. So I took the phone back to them and I asked them if they could fix whatever it was that was going on with it because it never did that before they replaced the screen. They told me that it was not their issue and that it was inside the phone’s motherboard or Something so it wasn’t on them. I took it back to the place that I originally bought the phone from and they could tell off the bat that I had The screen replaced because the quality of the screen was so low that the screen itself was a quarter of an inch off of the iPhone itself. He told me that it was definitely the way that they installed the screen and the quality of the screen itself, causing the glitches. So when I called batteries plus back, They told me instead of just making it right with a customer, the only thing that they can do is either make me pay for a way more expensive screen or they can refund me and put my old screen back on. At this point, I’m just really irritated because it’s not about the refund that you could’ve given me and given me my Old screen back instead of just satisfying the customer it’s the point that you guys wasted my time When I could’ve gone to my guy who I should’ve gone to the first time. Do not buy iPhone screens from this place They do not fix them properly and make you waste your time just for your phone to be glitchy and not work properly. They are not here to satisfy customers but only to make money from them. If I could give them 0 stars I would!!

Sean Birney

★☆☆☆☆

7 months ago

I had a new battery installed in my cell phone to extend its life. After getting home I noticed the vibration control wasn't working. I then noticed the phone was not receiving any cellular signal and only worked on wifi. I took the phone in the next morning but since it was a Saturday, no manager was available to hopefully start the process of getting a replacement phone until Monday. As a military member on call, I couldn't be without a phone so I ended up having to buy a new one that day which ended up costing over $700. I did get a refund for the battery replacement charge, but that didn't help much with having to spend a lot more on a new phone.

Chad Madsen

★★★☆☆

4 months ago

Staff was great but would not honor their own online pricing. Returned both batteries and purchased elsewhere

Abe Ojeda

★★★★★

6 months ago

Batteries Plus is my go to for 6v rv batteries & 12v rv/marine batteries. I can always count on them to have what I need. I appreciate you guys, Abe

Justin (Jay)

★★★★★

6 months ago

Very professional very courteous and very knowledgeable.. I went in and just said that my alarm clicker thing for my car isn't working and they said do you have to be right up on your vehicle I said yes they said do you have to push the button multiple times I said sometimes and they said that I needed new batteries in my remote for my car alarm.. they changed them for me it was $ 25.00 and some change out the door and it comes with a lifetime warranty so anytime the battery goes out you can take it back in and get free battery replacements. To me it was worth the $25.. I highly recommend the store for your needs