Benjamin Tire & Brake

Bobbi N Sean Donovan

★★★★★

2 months ago

Always very professional and knowledgeable staff. Work is done quickly at a very fair price. I have been going here for years and have never been disappointed.

Sami Kassis

★★★★★

a month ago

Really great shop to trust for your tires and rim needs. Great local business. One stop shop for all your needs. I was there just a short time and saw many gradual customers leaving.

Scott Slocomb

★★★★★

3 months ago

Great service! These guys all went above and beyond to get my cars brakes taken care of. They offer Free Brake inspections which is great considering how expensive everything is these days. Big Brand Larkfield is my go to choice for my family’s cars needs. 👍🏻

Tyler Blik

★★★★★

6 months ago

I live in the neighborhood and had lost tire pressure on one of my relatively new car tires. I suspected a foreign object was lodged somewhere in the tire and Big Brand not only fixed the tire, they did it at no charge! Amazing really, in this day of everyone trying to grab our precious dollars. BB has gained my loyalty as a customer. I would recommend them to anyone!

Gayle Suzanne Harris

★★★★★

2 months ago

These guys were friendly and fast!!! In and out in less than an hour and tire is fixed. Plus, they don’t charge for a repair. I’ll be back for sure! Plus, I learned they also do oil changes. Super close to me and I’ll be going there next oil change!

star7nini

★★★★★

2 months ago

This is our go-to place for keeping all of our cars in great condition! Best staff and wonderful service! We love Big Brand Tires and recommend them to anyone looking for a reputable place to get their car serviced!

Rui Bastos-Amaro

★★★★★

5 months ago

Had a screw on the rear left tire. Drove straight to Big Brand Tire in Santa Rosa, Wade received us and acknowledged us within 30 seconds. Understood the issue. Made us popcorn, allowed us to enjoy the guest area (with even a couch), fixed it within 35 minutes, reset the TPMS, and when I got the receipt, it was 0 dollars. Maria was great also. Definitely will come back, when I need new tires. Phenomenal service.

Ginny Medeiros

★★★★★

3 months ago

Thank you, Wade and your staff for getting our tire situation straightened out.. Pep Boys put the tires on the wrong rims. Great service great price

Stewart Williams

★★★★★

2 months ago

I don’t usually write reviews, but I’ve come to rely on this shop enough times now that it feels deserved. I’ve brought my car in both for routine things and a couple of stressful “this needs to be fixed now” situations, and every time they’ve taken great care of me. What stands out most is how responsive and straightforward they are. If they say it’ll take 30 minutes or an hour, that’s actually what it takes. They explain what’s going on without trying to upsell you or make you feel pressured — it’s always a real conversation about what’s necessary and what can wait. It’s honestly such a relief having a place like this right around the corner. Even with the new name and branding, the same good people and great service are still here. I highly recommend them to anyone who wants honest work done without any hassle. Thank you to the entire Big Brand Tire team.

Heather Wilson-Scott

★★★★★

3 months ago

I can't recommend this place enough! Had a smooth experience getting warranty repairs done through Big Brand Tire. Andrew went above and beyond to ensure my vehicle was received at the shop. Whenever I called, he always knew the status of what was going on with it. Big Brand corresponded with the warranty company quickly and efficiently and got my car back to me in no time. Thank you team and thank you Andrew for taking great care of my car during this warranty claim.

Barb Cottrell

★★★★★

2 months ago

Had a great experience with Big Brand Tire & Service. They checked my car and did it for a reasonable price. They also kept me in the loop in terms of when my car would be available. And they were much closer than my car's dealer garage. I will definitely use them again,

Paul Lashley

★★★★★

a month ago

My GF Jennie has been a customer for years, Big Brand is not just a Tire Store, they have skilled mechanics on duty as well! They have handled a variety of engine replacements parts on our vehicles & have tall vehicle bays to accommodate our high-roof Ram ProMaster RV Van! The staff (managed by ‘Charles’) is very friendly, professional and most importantly we always trust that our vehicles are in competent hands! TY Paul & Jennie

Jeanne Duben

★★★★★

2 months ago

I have always had a good experience with you guys don’t overcharge and do what you say you’re gonna do just had some air filters replaced on my Tesla. They only replaced the two that needed it not replacing all four. They said the other two were great and they were thank you guys. I’ve been shopping with you guys for over 25 years. Always recommending you to my friends.

Rachele Santoro

★★★★★

a month ago

This place is amazing! I have a vehicle that had some electrical issues. So it sat in my driveway for an extended period of time. I finally had it fixed and when I started to drive it again my relatively new brakes started making noise. I called Big Brand Tire up, even though the former company Benedetti tires had originally done my brakes some time ago, and they said bring it in. Long story short I thought I’d be out of pocket for a new set of brakes. When I came to pick up my vehicle they said the brakes were covered under warranty, the length of time was over the coverage but not the mileage. So they gave me a zero dollar bill and outfitted me with brand new brakes that are quiet as can be and doing great!! I was and am so grateful that they didn’t make me pay for anything. Tell me another mechanic shop that will do that? Especially without me knowing that my brakes even had a warranty!! Thanks again Big Brand Tire & Service- I will forever use you for tires and brakes and refer anyone and everyone I know! Customer for life!

Marty Tuttle

★★★★☆

Edited 3 weeks ago

I am amending my initial rating and statement for this establishment. I will leave my original response below this one if you are interested in the details. After my experience, I wanted to give this place a second chance to make things right. So, the next time I came through Santa Rosa, I called and let them know that I was going to be there around noon. They were gracious and happy to get a chance to resolve the situation. What I appreciated on this call was the absence of damage control before inspection I got from the previous phone call. From my first experience my impression was that he was looking for a way out of doing what was right for sake of what he needed to get done. I found it insincere and an obvious attempt at manipulation. However, my second experience was truthful and pleasant. They did find the issue and resolved it the second time in a very timely manner, and it did turn out to be what I had suspected, an adjustment and bleed. I don’t like giving a bad review, and these folks made it right in the end. So, I am revising their rating to a higher level. And I would recommend this shop to anyone that needs their car repaired. In the end they are a lot better at overall service and price than most shops I have worked with. At first I thought these guys were great. But, they turned out to be the worst! Got me in same-day and out the door in a few hours. Seemed great since I was only in town for the day and lived 2hrs away. Well, when I got off the freeway, I could feel something was wrong, but I was already 60mi away and it was after 7p. I think they left air in the lines and did not adjust the parking break. They obviously did not test drive it post repair. It gets worse. I was back in town a couple of weeks later and when I called to have them check it out, I got the “I’m sorry, we are packed. Even their sister store could not help me. I explained that I don’t live in the area and I can’t be back for weeks, but all I got was a sorry. THIS IS NOT GUARANTEEING YOUR WORK! This is standing behind your work when it is convenient. Too bad, I thought I had found a good shop.

Girish M (GrshGreen)

★★★★★

2 months ago

This place is amazing. They have some of the most humble, sincere, and hardworking employees I've encountered. They were incredibly efficient and great at what they do. They even fixed my flat for free—a service many big companies no longer offer. They have definitely earned a lifelong customer. This was my second visit, and both experiences were fantastic. I wholeheartedly appreciate their help and they are at the top of my list for any future tire needs. Great communication, quick service thanks to my appointment, and a team that is passionate about their work. I highly recommend this business for their great ethics!

Forrest Gardens

★★★★★

a month ago

Amazing wonderful and an absolute pleasure to have the opportunity to do business with these good people you might be asking why am I submitting such a syrupy review, I must be working undercover, but look at all the rest of my other reviews. I do nothing but criticize so let it be known to all those of you who Made out the authenticity of this post because it is legit my name is Forrest Gardens and I approved this message. So basically, I had a popped tire and like my hopes and dreams which were also popped when I discovered that the damage to the sidewall was unrepairable and they couldn’t repair it, which they would’ve done for free, but but but they saved me one of my AAA calls by putting my spare tire on for free. OK so let me just get this straight. These people who are already pushed to the max with all these competing priorities had the time to switch out my tire in between all that other work and did it with a smile who does that these people aren’t normal and thank God for that.