Heather Phillips

★★★☆☆ a year ago

John Geren

Love it Big 12 Auto Sales they give you the best deals April was a great help Thanks to the Owner he is a very good man I will recommend them to everyone O.G.
★★★★☆ 3 years ago

Armando Lopez

★★★★★ 4 years ago

Mama Pacing

Excellent folks and honest. Easy to work with and not pushy. They are very helpful and patient with any situation. If they don’t have it and you can give them a little time they will get it for you!
★★★★★ 4 years ago

Elizabeth Loftin

★★☆☆☆ 4 years ago

Isaac Richard

They sold my wife a great car
★★★★★ 4 years ago

Megan Stitt

They were absolutely fantastic! Bought my first car there a few days ago and couldn’t be happier. They gave us a great deal we’re helpful and really cared about the quality of the car they were selling. Will absolutely go back! Couldn’t be happier with the car!
★★★★★ 5 years ago

Zhuline Phillips

Buyer beware.
★☆☆☆☆ 5 years ago

Stacie Reed

In April 2019 I purchased a 2010 Honda Odyssey EXL from Big 12 Auto in Broken Arrow, Oklahoma. It was Garage kept, in Great condition when i Purchased the vehicle. The Total price of 17,833.62 that included a Standard Warrenty for 12 month or 12,000 miles. Within days of purchasing the vehicle the check engine light came on. I called Big 12 Auto and returned the vehicle to be repaired. When I went back they claimed it was a wiring issue and it was fixed. I drove the van for 2 days and the check engine light came back on. I again called Big 12 Auto and took the van in to be repaired. This time they said it just needed a tune up. They had replaced spark plugs and wires. I left the lot and the very Next day the check engine light was again on. I went back to the lot and explained it wasnt the wires and to dig farther to find the issue. They failed to call me with any updates. After a week i finally called for an update and was informed they had sent the van to an outside repair shop and they would let me know when the van was ready. I waited a week and a half to get the the van back. When I went to pick up the van, the check engine light was off. I drove the van 2 days and it began to tick. I checked the oil level and added oil. 2 days later the tick was back. Again i checked oil levels and added oil. After 2 more days it happened again, so I took the van into JiffyLube for a full oil change and they explained I had an oil leak on the oil pan seal. They also explained that I was missing all the splash guards from under the van, a wheel well and the battery secure bars, and the engine cover. By now I had had the van 4 weeks and barely driven it except to and from the lot and repair shop. When I took the van into be repaired all parts were present and attached to the vehicle. So i contacted the outside repair shop, and was told to bring in the van for inspection. I took the van there and explained that i didnt have any leaks prior to Big 12 Auto taking the vehicle and sending it to their shop. The owner said they never removed any of those parts, that they hoisted the motor out of the vehicle, sat it on a table, made the repair then placed the motor back in the vehicle and that they didnt have any parts like i was decribing that was laying around. They also claimed that the oil leaks was not due to the repairs his shop had made since all they replaced was the head gasket. I paid $812.45 to get the tags. I got a called the Warrenty company, I explained to them what all had happened and they told me to take the vehicle into a Honda Dealership for a diganostic look over. There inspection revealed that the oil leaks are located at the oil pump seal, the camshaft thrust O-ring, the Crankshaft seal & O-ring near the flywheel, the right side sliding door latch assembly is faulty and needs replaced. The sway bars need replaced. The power steering high pressure hose needs replaced, oil pan needs resealed, and replace the hps gearbox. Resulting in $3,938.84 in repairs and thats just the major problems. The van is now in totaled staus due to the repairs needed being being more then what the vehicle is worth. Neither the Lot or the Repair shop are taking responcibility for the repair damages or even trying to make this situation right, meanwhile im left paying the debt for an undrivable vehicle. If you purchase a vehicle from this lot, and it needs a repair, take it to your own personal shop, or a dealership.. Do not take it back to Big 12 and expect ur vehicle to be fixed correctly.
★☆☆☆☆ 5 years ago

Janet Fairchild

Very bad experience paid cash money for a car an only had it only 1 week an a half an been nothing but a money pit an it’s at a shop rite now as we speak
★☆☆☆☆ 5 years ago

Lisa rose

★★★★★ 5 years ago

Mary Titock

★☆☆☆☆ 5 years ago

636 (‪ninjarider05‬)

Very good deals and friendly service
★★★★★ 5 years ago

Michael Malott

Crystal is amazing very nice straight forward wing waist your time they let you look around make cat buying a amazing experience
★★★★★ 5 years ago

yara amberg

Best car buying experience I could ask for. They where friendly and fair. never made me feel like I am getting haggled. Encourage me to take the car to my mechanic, and after that fixed all the problems that needed.
★★★★★ 5 years ago

Boss Lady

Love the atmosphere the owner was super nice and my sales guy was great he worked with me and got me in a great car in less than an hour. So If your looking for a car I suggest you go here they are friendly fast and reliable
★★★★★ 5 years ago

Penny David

Please make sure you get thing check out.
★★★★☆ 5 years ago

Judi Arvay

Low prices and low mileage for sure! Great front office help but the first three cars driven had mechanical issues first car test driven AC did not work and had other problems service engine soon light was on three of the vehicles, tie rod ends or idler arm is bad in another vehicle and the final test drive Nissan Altima overheated and broke down! Thought I smelled some water damage who knows. Standing on the side of the road waiting for Crystal from the dealership to pick us up.. Getting ready to call Lyft or Uber.
★☆☆☆☆ 5 years ago