Big O Tires

Samantha Thomas

★☆☆☆☆

9 months ago

I have never had worse service as when I brought my car here. I needed to replace a tire that blew out after replacing it here a year ago. Told them the roadside assistance person placed a strap underneath my car to hold up the part that broke when he took the spare out. Paid and started driving away and hear metal dragging on the ground. They claim to have your car “road ready” but have you pick it up in undriveable condition without even a heads up. Mechanics had the nerve to be rude when I needed help putting the strap back on. There is no way they could have driven it from the bay to the lot without hearing this metal dragging on the ground. I wouldn't trust this shop with anything.

Connor Petersen

★★★★★

3 weeks ago

Keegan and the crew took great care if my truck and made it fast and efficient. If you haven't been to this location I highly recommend giving it a shot, they will take care of you.

Sean Gorey

★★★★★

a month ago

The staff was extremely friendly and knowledgeable, I went in for an oil change and they threw in a free tire rotation. Being your cat here, I'll be bringing mine only to this place. I've never come across such a friendly staff!

Sep

★★★★★

4 months ago

Fantastic tire shop. I made an appointment the night before needing all 4 tires replaced, expected 2-3 hours for the work to be completed, and walked out a happy customer in under an hour. Extremely impressed with the speed and quality of the work, as well as the great customer service. Highly recommend.

Jascha Frei

★★★★★

9 months ago

I had a fantastic experience at Big O Tires this morning! I had gotten a nail in my tire and was able to walk into the shop and get it fixed right away. It only took about an hour without an appointment. Jose was especially helpful answering all my questions and getting me back on the road. Also, the other mechanics there are top notch. 10/10, would use their service again. Before and after photos included.

Jess Bee

★★★★★

a month ago

Had a tire blowout and didn't have much money in the bank. They helped me apply for a payment plan and got me back on the road. These people are very knowledgeable, kind, and fast! I will be back!

Hannah Baldwin

★★★★★

6 months ago

I had such a great experience at this Big O Tires! All the guys working there were welcoming, helpful, and professional. Denis was incredibly friendly and went above and beyond to explain everything clearly! I also wanted to thank Ben, the technician who worked on my car. He did a fantastic job and I can already feel such a difference when driving. He definitely takes pride in his work and cares about doing things right! Lastly, I wanted to shout out the service advisor working at the counter when I first got there (unfortunately I didn’t catch his name!). He was so kind and made me feel a lot more at ease about getting my car looked at. The entire team there was awesome!! It’s rare to find a place where you feel like the staff really cares, but this Big O definitely does! I’ll be coming back here for any future work on my car. Highly recommend!

Sandy Stanczyk

★★★★★

2 months ago

Highly recommend!! They fixed a flat tire for free, checked other systems (brakes, etc) and said everything looked good. Very friendly, professional and quick! Will be going back when I need new tires or other repairs.

Kelly Moore

★★★★★

2 months ago

I had a nail in my tire and they fixed it for free! They also had amazing employees with great customer service skills. In addition, the employee fixing my tire let my grandkids and me watch, and explained to them what he was doing, while he did it, as they hadn’t seen it before. Great experience.

Frank Martinez

★★★★★

Edited 2 months ago

The Justin, JP, Keegan, Norman all worked and problem solved on my vehicle . Especially when the Mason store was extremely busy, the gave me 5-star service for my Jeep for multiple visits.

Rotten Banana (RottenBananaBoy)

★★★★★

3 weeks ago

Been coming here for years. Very friendly, got me in and out in just minutes. Had 4 carry in wheels needing tires changed out and balanced. Took less than 30 min and I was on my way back.

bri kinley

★★★★★

7 months ago

I had to come in for two new tires today and had the most amazing experience I could’ve ever asked for at a Big O tires. Dennis was knowledgeable, empathetic, and explained things in great detail. Highly recommend this location ! Thank you Dennis for your help today!!!! Professionalism 10/10

Roberto Velasquez

★★★★★

3 months ago

Dennis helped me with my AW Tires Great price and free inspection I will be back for brakes and struts thank you the tire guys very nice and answer all my question thank you big o tires

Abdulrahman A

★★★★★

8 months ago

Great experience! They rotated my tires (X pattern) for free and got it done quickly. Very professional and honest service. Highly recommend!

Janeth

★☆☆☆☆

Edited 6 months ago

⛔️‼️On February I went to get my car checked and the employees told me that my car needed to get a few things done and so we went ahead and got it done because according to the employees, they said that it was urgent and that I could’ve crashed so then I kept having issues with this company where the alignment that I got done, it was severely wrong to the point where when I was taking off the steering wheel to turn on itself and not only that, but after I got the job that I needed to get done, which was the Duralast for part front left, and right I was driving it, and my car started shaking, and it came to a point where I was going on a curve and my car‘s tires on the right side it almost fell off and I almost crashed into a cement truck and I had to stop immediately on a parking lot where luckily my husband was there and he called a mechanic that I had to come out and look at it and it turns out that they never kind a screwed and it was coming off as well. The tire almost fell off and I almost died with my seven year-old in the car and I tried to negotiate to have my money back and they refuse to give it back and I now will have to find a way to get my money back whether that’s a lawsuit or whether that’s calling the automotive to have them inspect this place because they clearly have staff that they don’t care they have a lot of negligence they forget to put things back on, and they let them lose to the point where they don’t care about your life or your family i’m so thankful that I had Saints and angels in God watching over me that day in my specially my daughter because we almost died in an accident. I don’t recommend this place to anyone be worn that if you take your car here you will be most likely have some part of your car missing and your life is in danger.

lulu stegall

★★★★★

2 weeks ago

I recently had a tire go flat and Justin and his team were incredible to work with! They took a stressful situation and helped me feel at ease about it by replacing 2 of my tires that I had warranty on through them along with doing the alignment which I’m so thankful that the time they took and for work they did! Definitely feeling much better about getting on the road after this time my car spent at the shop.

Chip Edwards

★★★★★

6 months ago

Had a slow leak in one tire, I stopped by Big O Tires and they figured out the problem and fixed it - and they didn't even charge me!!!! Thank You! They were fast and efficient. Definitely recommend