Big Star Ford

Addison Rhudy

★☆☆☆☆

a month ago

The only reason it’s 1 star is because 0 stars wasn’t an option. Below is an excerpt of the email I wrote to the service manager. If I had an employee with complete disregard and disrespect for customers, as Phil Myers, I’d want to know as a manager. I understand things take time, but 9 days with ZERO communication, update, solution, or anything is horrendous. Simply returning a voicemail could not be done. I finally had enough and was completely frustrated with the situation that my wife called Phil’s desk, and of course no answer. She then immediately called the main desk, and had to have that person go and make Phil answer his phone and provide an update. How embarrassing is that? Your employee just ignoring customers to that extent. He provided a half hearted update, and no diagnosis of my truck, so I came and picked it up that day. That attitude and lack of effort made me second guessing Big Star even working on my truck

Lexy Mendez

★★★★★

8 months ago

I recently purchased a 2024 Ford Mustang, and I couldn’t be happier with the experience—thanks to Kris. From the moment I walked into the dealership, Kris was welcoming, knowledgeable, and incredibly helpful throughout the entire process. He took the time to understand exactly what I was looking for and made sure I felt confident and informed every step of the way. Kris was never pushy and made the experience feel easy and stress-free, which I truly appreciated. What stood out most was his professionalism, transparency, and genuine passion for helping customers. Thanks to him, I’m now driving my beautiful 2024 Mustang—and I couldn’t be more satisfied. If you’re in the market for a new vehicle, I highly recommend asking for KRIS!! He made the entire experience enjoyable, efficient, and memorable.

Maria Mata

★★★★★

9 months ago

Just bought my Bronco and had an awesome experience with Richard! He took his time walking me through every feature and made sure I was getting the most value for my money. I never once felt pressured—he came across as genuine and really there to help, not just trying to make a sale. Super refreshing compared to the usual car dealership vibe. Only suggestion? It’d be cool if the dealership offered a little swag or even a sturdy Ford-branded bag or box to help transfer stuff from the old car. Just a nice touch that would make the experience feel even more dialed in. Overall, really happy with everything. Big thanks again to Richard! 👏🏼

Jim Cordell

★★★★★

3 months ago

I’ve purchased many cars over my life. Never have I experienced the professionalism, attention to detail, empathy, and courtesy like I just enjoyed with Big Star Ford, specifically MATT KUCERA. Each and every aspect of my vehicle buying journey was spot-on. Matt communicated perfectly, keeping me in the loop but never coming across pushy. And once the time to sign on the dotted line arrived? Again, stress-free, 100% easy and perfectly straight forward. Matt said several times that he was hoping to earn my business. He absolutely earned it, and I’ll be a Big Star customer from here on out.

Melissa Sanchez

★★★★★

a month ago

I had great experience working with Nate. From start to finish, he provided outstanding service. He was friendly, honest, and extremely knowledgeable about the products. He answered all of my questions thoroughly and made sure i felt confident in my decision, I truly appreciated his professionalism and dedication to customer satisfaction. I would absolutely work with him again and highly recommend him to others.

jeremy hall

★☆☆☆☆

4 months ago

I recently went to Big Star Ford for a recall on the popping sound coming from the driver-side door. I had an appointment, and I expected the process to be straightforward. Instead, I left feeling shocked, dismissed, and honestly disrespected. When I spoke to the service manager and explained what was happening with my door, his response stunned me. He said, “It’s not like your door is going to fall off,” which felt completely unprofessional and dismissive—especially considering this was a recall issue. I even showed him the paperwork I received, and he told me it “didn’t mean anything,” then tossed it back at me. That moment was incredibly upsetting. I asked about a loaner car, and he told me no without any attempt to explain alternatives. I asked how long the repair would take, and he couldn’t give me an answer at all—just told me I could take the shuttle. The entire interaction felt like he had no compassion, no patience, and no interest in helping me understand what was going on. I left feeling unheard, unhelped, and extremely disappointed. A recall is stressful enough, and the lack of basic respect and communication made the situation so much worse. I truly hope Big Star Ford improves the way they treat customers, because no one should walk out feeling the way I did.

Candice Renee My_Fair_Hairlady

★★★★★

2 months ago

I had an amazing experience with Big Star! Everything went smoothly. Richard my sales representative was very attentive, knowledgeable and friendly. I was having a bad week but Richard actually made me smile for the first time and I made sure I told him. And I absolutely loveeee my Mustang! My first silver car!

Daniella

★★★★★

3 weeks ago

Incredible service! The staff is very attentive and genuinely interested in helping their customers. They are very friendly and helpful, and they assisted me with my vehicle inspection. Everything went smoothly. The staff is excellent, and I especially want to thank Eliseo for his patience.

James Fleming

★★★★★

4 months ago

Had a blast buying my car. The sales team was awesome and friendly. The customer service team member Jason was a blessing to get to know. Thanks for the service.

Selena Ortiz

★☆☆☆☆

3 weeks ago

Absolutely terrible experience with the service department at Big Star Ford. I brought my truck in for an oil change recall and a diagnostic because the check engine light came on. My truck sat there for TWO DAYS before anyone even looked at it. During those two days we called multiple times asking for updates and kept getting the runaround with no real answers. On the third day they suddenly tried to do everything at once, but then told us they didn’t even have the parts in stock for the recall, so that wasn’t completed anyway. At the end of the third day we needed the truck back, so we picked it up. They charged $230 for diagnostics even though they said nothing was actually wrong. They also didn’t finish the tire rotation and charged another $60 for new bolts because some were “messed up.” To make things worse, they didn’t reset the oil life monitor and didn’t even put the sticker for the next oil change. So after three days of delays, poor communication, and incomplete work, we still ended up paying about $290. Very frustrating experience. Poor communication, long delays, incomplete work, and still charged almost $300. I definitely would not recommend bringing your vehicle here.

MARTHA GRAYSON

★★★★★

5 months ago

I just purchased my new 2025 Ford Expedition and it was by far the BEST car buying experience and customer service I’ve ever experienced. From arrival Í was greeted and shown in detail how my new car functions, to finance finding best rates and service appraising my trade-in. This staff was absolutely great. 😊❤️

LNFR HTX

★★★★★

3 months ago

Best experience from the sales process to the finance process! I have no complaints. Kristoff was awesome and made sure I was rolling in style. Thank you Big Star Ford ❤️

Plumbing System Pros

★★★★★

a month ago

I had an outstanding experience working with Kevin Butcher, the General Manager at Big Star Ford. Kevin truly went above and beyond to make sure I was completely satisfied with my purchase of two used Ram ProMaster vans for my business. From the very beginning, Kevin took the time to listen carefully to my specific business needs. He didn’t rush the process—instead, he sat down with me during business hours and worked through the details to ensure I was getting the right vans at the right value. His professionalism, patience, and genuine commitment to customer satisfaction really stood out. It’s clear that Kevin cares about building long-term relationships, not just making a sale. Thanks to his dedication and hands-on approach, he has absolutely earned my business for any future van purchases. If you’re looking for someone who will take the time to understand your needs and deliver exceptional service, I highly recommend Kevin and the team at Big Star Ford.

Brad

★☆☆☆☆

5 months ago

I purchased a Toyota Tundra 9/23/25 from a salesman named John. I drove several hours to pick up truck and asked him to have it ready cause I needed to get back home. Pulled up to dealership to see truck on the lift getting 2 new tires which I’m grateful for and thought okay they are trying to do business right since they found bad tires and replaced. Now I did drive 4 hrs and you would think they had plenty of time to already have that taking care of but moving forward. After waiting for them to complete that I drive truck all is good go in wait on paperwork just to sign cause I was a cash buyer and they did have all that prepared! Go back outside to find 2 missing lug nuts obviously they missed while changing tires so wait on them to find another vehicle to rob and swap out then finally get to leave and make the long drive home. Next morning I find that yet another lug nut was missing. Sent a message to John still no reply weeks later!! John also told me that he would mail me the spare set of keys and I’ve yet to get a ETA or even a reply for the keys or missing lug nut. I’ve sent text messages I’ve called dealership and nothing. It’s been 2 weeks guess I’ll keep everyone updated once I know. Very responsive before the sale but not so much after.. Ridiculous!

John Norman

★★★★★

2 months ago

I had an amazing experience purchasing my new F-150 from Big Star Ford. My salesperson, Nate, was extremely knowledgeable and took the time to guide me to the exact truck I needed. His manager, Brandon Norman, was also instrumental in making my decision to buy from Big Star an easy one. Ivan in finance made the process simple, comfortable, and stress-free. Lastly, Nate, the General Sales Manager, went above and beyond to help out, which really shows how well the team at Big Star Ford works together to take care of their customers.

larry

★☆☆☆☆

a month ago

Buyer Beware. We purchased a vehicle from this dealership after finding it through an online listing. The car looked good and the price seemed fair. During the test drive, we noticed a chip in the windshield and were told it would be repaired at no cost, so we decided to proceed. The online listing was removed shortly after the sale. The buying process involved long wait times and repeated attempts to sell add-ons. We declined politely except for the “mandatory fee.” The price was apparently not negotiable. Since we wanted this specific model, we completed the purchase. We were told the car was not ready and that it would be delivered the next day. Delivery was delayed several times without notice with unclear explanations, wasting our time. The delivery eventually took place in the evening during poor lighting and weather conditions. The delivery driver, who was our salesperson, left immediately after arranging an Uber. The next morning, we discovered the windshield had not been repaired as promised, and there was damage on the rear bumper that had not been present during our original inspection. We contacted the dealership immediately, but after several months we have not received any response or resolution.

Emily Vandergust

★★★★★

3 months ago

Eliseo Ramírez and John were absolutely amazing. I walked in just 10 minutes before closing, and they were still incredibly helpful and welcoming. Even after mentioning he’d had a tough day, he stayed positive and kept a smile on his face. They not only found me a great deal on the part I needed, but even installed it for me same day! These guys truly deserve a raise. Employees like them are the reason customers like me stay loyal and keep coming back.