Bigger Road Automotive

Monisha

★☆☆☆☆

3 months ago

I would NOT recommend Bigger Road Automotive to anyone. They did not treat me fairly and completely misdiagnosed my car. They told me my motor was blown and made it seem like my only option was to replace the entire engine or give up on the vehicle. Come to find out, all I actually needed were spark plugs and a coil pack. Their misinformation could have cost me thousands of dollars, and the way they handled the situation felt dishonest and careless. Either they didn’t know what they were doing, or they tried to take advantage of me—neither is acceptable. Save yourself the stress and take your car somewhere that actually knows what they’re doing and treats customers with honesty.

Jakob Houghton

★★★☆☆

3 months ago

I recently got an oil change and tire rotation and the pricing is really good. However, I asked them to inspect the brakes and let me know how they’re looking. I picked up my car and walked out the door, and then it dawned on me that I never heard anything about the inspection. I walked back in and asked about the brakes, and he told me that they are worn out. I was a bit frustrated about that because had I not gone back and asked, I would’ve just assumed everything was fine and it could’ve been a huge problem. They also didn’t call me when my car was ready and I only found out when I called them. Good pricing but I’m not happy with their communication.

Kayla Ferdelman

★★★★★

4 months ago

Bigger Road Automotive fixed my catalytic converter for $500 cheaper than the first place I brought it to. They had it ready for me the next day, were very pleasant to work with, and my car is running great. I will definitely bring my car here again for future repairs!

Emily Wood

★★★★★

8 months ago

I rarely leave reviews, but I couldn’t let this experience go unacknowledged. I was in a tough spot with my car—it broke down unexpectedly, and I was stressed, unsure, and completely overwhelmed. From the moment I contacted this shop, I felt like I was in good hands. They didn’t just treat me like another customer—they treated me like family. Paul took the time to explain everything clearly, gave me honest options, and didn’t pressure me into unnecessary repairs. I could tell right away they genuinely cared and they weren’t trying to just make a quick buck. The work they did on my car was excellent—fast, thorough, and done with real attention to detail. It runs better now than it has in years. But more than that, they gave me peace of mind and made a stressful situation so much easier. That kind of care and integrity is rare these days. If you’re looking for a mechanic who is trustworthy, kind, and truly skilled at what they do—this is the place. I can’t thank them enough!

Anna Kessler

★★★★★

8 months ago

The level of care and honesty you’ll find here is unmatched. My dad, who owns the shop, has poured his heart into creating a place where customers feel respected, informed, and completely taken care of. He’s incredibly dedicated to offering not only the best prices in town, but also the best service—and it shows in every interaction. Whether you’re coming in for a simple oil change or major repairs, you can trust that you’re in good hands. The team is knowledgeable, friendly, and always willing to explain what’s going on with your car. There’s no upselling or pressure—just real solutions at fair prices. If you’re looking for a local mechanic who truly cares and treats you like family, this is the place to go. I couldn’t be more proud of the business he’s built!

Bill Bernstein

★★★★★

9 months ago

Bigger Rd was recommended to me once my A/C went out. I called them Friday and got an initial appointment on Monday. Problem (compressor) was diagnosed Monday and the part was ordered in time to have my car ready to go Tuesday afternoon. They accommodated my schedule, i.e., allowing me to pick up the car Monday afternoon and return back Tuesday morning. The total cost of repairs was well under what I expected. Excellent service! Would definitely go back! Thank you Bigger Rd!

John Day

★★★★★

3 weeks ago

10/10. I have taken multiple cars here. Always great work at a fair price.

Andrew Broom

★☆☆☆☆

7 months ago

I took my vehicle here for an electrical issue that made my vehicle not start. Turns out the PCM had blown from a short in some wiring. It took them three weeks to diagnose that it was an issue with the PCM and so they got a new one and put it in only for it to blow again since they didn't check for any shorts. Only after the new one blew did they start looking for shorts. 2 months later I finally had my vehicle back. The day after I got my vehicle back it died in the middle of the road. When I first gave my vehicle to them I gave them a full status report printed and taped to the steering wheel, in it I clearly stated that during my own diagnostic work on the vehicle I had disconnected the battery and alternator. They clearly did not read this status report nor did a thorough check of my vehicle because they gave it back to me with the alternator disconnected which caused the vehicle to die on the road. After all of that was resolved the vehicle was running fine again except that the airbag light has been on since I got it back. While trying to diagnose the airbag light I stumbled upon the work they had done in installing the PCM, it was elementary at best. The PCM was not bolted down to the chassis and the wiring they had fixed was routed incorrectly. I was very displeased to see this and naturally decided to go back and bring this up with the owner Paul. After explaining the issue to Paul the mechanic who had done the work immediately started being defensive stating how old the vehicle is and blaming me for causing the issue with the wiring in the first place. I was extremely offended that someone would talk to a customer who spent over $1,500 on a single repair. Turning back to Paul I naturally speak out about the way he spoke to me and immediately the owner of the shop Paul starts yelling at me, yes yelling at me, about how I came in with attitude and was rude to him first. No one is going to be happy and jolly when the notice a mechanic did a terrible job on a repair. I immediately left and informed him I will never be bringing my vehicle back. I am also going to be filing a complaint with the Better Business Bureau. Do not bring your vehicle here under any circumstance.

Erica Stump

★★☆☆☆

7 months ago

I typically only leave positive reviews because I love to support local businesses and positive reviews are always more effective. However, almost a year has passed since this incident and I feel it’s important to let people know what their experience could be like. I am not angry or upset, simply just informing. For 4 years, my husband and I took our cars to Bigger Road Automotive. We were generally happy with the work and service we were given despite a couple of occasions where more problems seemed to pop up after getting our vehicles back. Last fall, we took my car in for AC repair. The AC was fixed and still works currently. However, the way we were treated after a simple miscommunication was unacceptable - especially after 4 years of service we’d given them at that point. If you’re fine with not receiving good customer service, Bigger Road does good work at a competitive price and you don’t need to keep reading. For more context to my 2-star review, see below. [full story] We took our car in for AC repair and it was done a few days later. My husband and I work 8-5 so we asked about after hours pickup. We were told the car keys and invoice would be left under the drivers side mat and we could pick up the car with our spare key. We were also told we could pay the invoice electronically, but never received this (could’ve been error on our or their part, still not sure). My husband left a voicemail that night notifying Bigger Road Auto that we had picked up the car but the invoice and keys were not in it and he would stop by during his lunch that following day to get what was needed and pay the bill. Around 10am that next day, I received 5 calls right in a row. I am a therapist and do not answer my phone during sessions, therefore, I did not know it was Centerville Police Department calling. They left a message telling me to call them back immediately, no other context. At the time, we lived in Kettering so I was genuinely confused why Centerville would be calling and started to panic. My husband works at Miami Valley South in Centerville so I immediately assumed it was something regarding him or his work. Once the PD got back to me, they said Bigger Road Automotive was pressing “theft of services” charges against us if we did not pay our invoice by 1pm. I explained my confusion and the situation to the officer who was very understanding. I then called bigger road to clear up the misunderstanding and pay our bill. Paul, who I’d spoken to many times before, answered and repeatedly cut me off telling me I was in the wrong, yelling that we were going to face felony charges. I calmly and clearly spoke with him, apologizing for the misunderstanding and paid the bill right there over the phone. He continued to speak rudely to me noting, “we’ve been trying to reach your husband all morning” to which I let him know he works at the hospital and cannot have his phone with patients. I mentioned the voicemail we had left the night before and what we had understood about final invoice and key pickup. He continued to talk over me never once offering the possibility that they miscommunicated pickup expectations or at the very least, they were not clear enough. I was met with more hostility despite already paying the bill earlier in the call. I once again apologized for the inconvenience and was hung up on. The way he spoke to me was unprofessional and childish. Finally, while a call to PD after very little time had passed does feel like an overreaction, I told him and the police officer that I totally understood the predicament he was in as a business owner. What is absolutely not justified is how I was yelled at, interrupted, fear-mongered and made to feel small and stupid. We have taken our service elsewhere and will never recommend Bigger Road Automotive again.

JC miscellaneous

★★★★★

8 months ago

I can't say enough good things about Bigger Road Automotive. I found myself in the middle of a DIY car repair that went sideways, and I was stuck and frustrated. I called Bigger Road Automotive based on a friend's recommendation, and not only did they get me in the same day, but they treated me with nothing but kindness and respect the entire time. There was zero judgment about me trying to fix things myself. Instead, they offered helpful tips, explained what they did clearly, and even gave me pointers so I could finish the job on my own. That kind of support is rare. This place is a rare gem: fast, friendly, knowledgeable, and genuinely supportive. Thank you, Bigger Road Automotive—you’ve absolutely earned a customer for life.

Miranda H

★★★★★

8 months ago

Highly recommend! They always take care of the problem. Great honest mechanics. Fast work. Fair prices. What else is there to ask for! I won’t be taking my vehicles to any other shop!

Lisa Ackerman

★★★★★

a year ago

I'm the daughter of a lifelong mechanic and auto repair shop owner, who died unexpectedly 9 years ago. Not only did I lose my father, but I lost my trusted mechanic. I took a chance on Bigger Road Automotive recently, and they treated me very well. Good. Honest. Fair. Reliable. Kind. Respectful. Knowledgeable. Trustworthy. My Dad would be so happy. Priceless!

Brenden Gitzinger

★★★★★

10 months ago

Bigger Road Automotive has taken care of our fleet for years and does a great job. From routine maintenance to repairs, we are confident in their ability and feel that they are fair and honest.

Deonshadow

★★★★★

7 months ago

Nice and friendly staff. Fast work. Good Prices. The only shop I would trust to work on my vehicle in my area. 10/10 highly recommend!!!

david baumgardner

★★★★★

a year ago

I just had my first experience with Bigger auto. Very efficient over the phone. I dropped it off after closing hours and it was ready by 1:00 next day. My 2010 Jeep had to be towed in. As it turns out the the codes hadn’t been cleared out from the previous shop and it wouldn’t go over 1-2 mph. They fixed it and didn’t charge me anything. I will continue to use them in the future!!

Robert Timko

★★★★★

9 months ago

I had my brakes go bad right before a long trip. Long short, they got me in the same day and repaired my brakes and had me on my way! I can’t thank these guys enough. Well done!

Seth Longstreth

★★★★★

2 years ago

I would highly recommend Bigger Road Automotive to anyone. The staff are extremely professional and trustworthy. They give fair prices and do not attempt to mark up their services. I brought my Honda Accord in to have it serviced for various small issues. Bigger Road Automotive did not charge me because they were simple fixes. The mechanic Ben explained the issues and solutions thoroughly and in layman's terms. I will definitely be bringing my car back whenever I have issues.