Bill Knight Collision Repair

Sean

★☆☆☆☆

a month ago

Awful experience. Late, poor quality work and cost me $200 for a new battery.

Keith Lawrence (TANK)

★★★★☆

a month ago

Customer service was exceptional. Gave 4 stars due to the detailing of the vehicle could have been better. If they get that figured out they would be a 5 star collision repair shop.

Ed Guidry

★★★★☆

5 months ago

They were very nice and helpful and did a great job of keeping me updated on the status of my car. It was an insurance job, so I only paid deductible. It seemed like a lot of money for a replacement bumper cover, but that seems pretty common—I guess you don’t know what else needs work until you get inside the car. It took a little longer than planned because they had to send it to the dealership to fix all the systemic warning lights that got set off, but insurance covered the rental car, so no impact to my out of pocket. I would go back there again, though if I was paying out of pocket I might shop around for price.

Okie Eaton

★★★★★

3 months ago

Our car was in a fender bender and when we got it back it looked brand new. Eric was fantastic and walked us through the whole process. Hope we don't have to use them again but if we do, we will certainly be returning. Excellent work!

Armenio Suzano

★☆☆☆☆

4 months ago

I took my car to Bill Knight and they took my car right away. Then the many delays started to happen with regular phone calls saying there were more delays. They kept my car for TWO MONTHS. At the end, the quality of the work was visibly subpar. One would expect that a FORD dealership would deliver pristine body work. Nope: the work had that characteristic “blurry” new paint look that you get from your friend’s backyard body shop. Very disappointing!

J. Davis Homes

★★★★★

2 years ago

Very Pleased with Bill Knight Collision and their team. I was absolutely sick after tearing up my truck in such a silly collision. We were told by a competitor that it wasn’t repairable. Janine Barnes was extremely helpful and reassuring of repairs. I picked my truck up this week and could not be more impressed with the work the performed. Can’t tell there was ever an issue. Extremely Grateful for Bill Knight Collision, the team and Janine’s communications throughout the repairs. Satisfied Customer, Jason Davis

Charles

★★★★☆

7 years ago

Originally I had posted about this repair facility changing my vehicle's bumper to an aftermarket one that was too small, lights that replaced my auto lights with ones that were not mine, and other issues with fit, paint, and original parts. Since I complained to them about the work, they made good on this vehicle and replaced the parts with OEM which was what they should have done to start with. I know places try and save money, but for an $18,000 vehicle, I only wanted my cars value to remain as it was when I purchased it 3 months ago. I am now satisfied with the work done. Thanks.

Amanda Campbell

★★★★★

Edited 5 months ago

Excellent experience from start to finish. The staff provided friendly and professional service, and the repair work on my vehicle was completed with great attention to detail. Everything was handled smoothly with no issues at all. Highly recommend!

Sarah JaQuay

★★★★★

5 years ago

Everyone wore a face covering. The staff was friendly and welcoming. It didn’t take too long to be seen for my estimate. Very clean facility. Easy to find. I received a thorough estimate and time frame for my vehicle to be fixed.

Mr Grace

★★★★★

3 years ago

Excellent work. Looks brand new. Ms. Cici came through to arrange transportation to pick up my vehicle after the repair tech said it couldnt be done. Overall the staff was friendly ans professional. I have nothing but good things to say about Bill Knight Collision Repair - "At Bill Knight they will fix what is broke!" (my little commercial 😁)

Jayden Batten

★★★★★

7 months ago

Customer service was very nice. Repairs were made in a reasonable amount of time. My vehicle looked new, no sign of damage, the exterior was washed clean and shiny and the interior was clean as well. I feel the service they provided was superior.

Amy Cox

★★★★★

6 months ago

Bill Knight Collision did a fantastic job with fixing my Jeep. I feel it looks better than when I bought it lol. Niki was amazing too with being so nice and addressing all my questions and concerns!

Ashley McGill

★☆☆☆☆

6 months ago

Hands down the worst experience I’ve ever had with an auto body shop. When I picked up my car from Bill Knight Collision, it was filthy on the outside. When I questioned it, I was told they only clean cars if the repairs are over $20,000. Seriously? That’s beyond lazy and unprofessional. On top of that, the logo wasn’t even put back on my car. What’s worse is that instead of actually replacing parts, it looks like they just patched things up — yet they still made a claim with my insurance for brand new parts. That’s dishonest and feels like fraud. A week later, I had to go back just to get the logo put on, plus another repair I asked for. After I dropped off my car and arranged a ride, they finally checked the part they ordered and discovered it wasn’t even painted. Not only did they waste my time and inconvenience me, but they also nearly doubled the original $450 quote to almost $800. This place is unorganized, dishonest, and doesn’t value customers at all. They cut corners, overcharge, and clearly don’t care about integrity. I would strongly warn anyone to avoid Bill Knight Collision at all costs.

Debbie Johnsen

★★★★★

a month ago

Erich Was very good at keeping me informed About the repair and it was done a week earlier than they predicted. Just a great experience all around.

Stacie Fisher

★★★★★

5 months ago

Great customer service. Best experience I’ve ever had with a repair shop. I was updated every day about the repairs. Everything was finished on time and they made the entire process easy.

cindy foster

★★★★★

11 months ago

I was extremely pleased with the repairs done to my car at Bill Knight Collision Repair. Wendy was extremely helpful and knowledgeable. She even called to update me on the progress. The repairs were done eight days sooner than the estimated time. I would highly recommend this business to anyone who needs repairs done. When you pick up your vehicle, it will be beautifully cleaned, inside and out.

Dawn West

★★★★★

3 months ago

Great job! Took great care of my car and had it ready when it was promised! I would definitely recommend to a friend or my family!