Billion Auto - Chrysler Jeep Dodge RAM Service

Lisa Serck

★★★★★

2 years ago

In and out in less than 30 minutes. The staff were pleasant and helpful.

Tarah Walton

★☆☆☆☆

2 years ago

Never returned my very detailed voice mail message. Not the first time this has happened in their parts area.

Tami Jansma

★★★★★

4 months ago

Service advisors are the best here.

Shaun Davis

★☆☆☆☆

5 years ago

Was quoted for $250 and ended up paying around $500 because "it took longer than expected". Was just trying to fix a little rattle in my door and the part for it was $30.. $460 for labor..

Devin Underberg

★☆☆☆☆

3 years ago

Double check their service recommendation. The service department doesn't take the time to diagnose the specific issue and and instead suggest the most expensive fix. I was recently quoted a repair of over $6,800 when it was a $1,000 part that needed to be replaced.

Andrew Simpson

★★★★★

2 years ago

A second fault/bad part was missed during a diagnostic. Once they learned of it they got us back in and fixed up within days. Great hand off experience using online appointment system.

Rebecca Smit

★★★★★

11 months ago

Always a pleasure to work with Billion in Sioux Falls. Eric in Service especially is a top notch employee.

Rob Greene

★★★★★

a year ago

If you have problems with your Dodge or any other vehicles they sell, you might as well save yourself the time and money and just go here first. Well worth what you get in return. Good team of folks

Brent Wallenburg

★★★★★

3 years ago

I had a bad experience with my local RAM dealership in Michigan not fixing two recalls. I called billion and said I'd be in town for one day and would like to get these issues taken care of. Even though I'm not their customer, they fit me in and got the job done faster than expected. Jacob at the service desk kept me informed throughout the day.

Lisa Peterson

★☆☆☆☆

3 years ago

Don't go here if you have a choice. Had recall service that was needed. When made appointment was told it would take half a day. Only have the one car and live over an hour away. When checking in was told it would take two days. Wasted gas, wasted time. I called to talk to someone about my complaint to see if it could get resolved and was put on hold for an advisor who would "hopefully" pick up. They never did. HORRIBLE customer service. Would give it ZERO stars if I could.

Stephen Jenson

★★★★★

a year ago

The customer service as this dealership is better than any other place I've been. We worked with Ryley, and if you are able to work with him, I would strongly recommend him, as he will help you out in every single way and just so friendly. Thanks Billion, and thank you Ryley.

Kirk Dammann

★★☆☆☆

4 months ago

1105am, empty oil bay, no vehicles in line so I drove into the express oil line. Sorry, over an hour wait because we have an 11am appointment. So noshows are honored?

Amber Linneweber

★☆☆☆☆

a year ago

Salesman, Jeff was kind but that’s where it stops…. Not sure if I’d ever trust Billion auto ever again to buy a vehicle because of what we found down the road they gave us a bad tire which had an awful patch job in it with no plug so therefore the tire was cracking and leaking and completely unsafe for my 14-year-old son to drive I made sure that they knew we were looking for a car for my son for his first and it needed to be safe and reliable. This isn’t making it sure it’s safe and reliable. They also told me that it was detailed. It was disgusting. It was definitely not detailed so then someone called me from there, Promising me a detail which they never delivered on… I also noticed when I popped the hood that the windshield washer fluid cap was missing good thing I ordered one from Amazon because they said that they shipped one to my house which they did not. I never received it. Word means nothing to them they and dont take it seriously and don’t follow through. They’re trying to pump out as many cars as possible to get the most commission possible. It makes me sick that we drove five hours from Sioux Falls to Rapid City with a bad tire with my son in the vehicle. . I’m literally sitting at discount tire right now who found this horrific error on ion autos part and I am putting all four new tires on my son’s vehicle which is $700. Just to make sure that my son is safe. Thank you, Billion Auto for breaking my trust and risking my son’s life to make a buck… so much for your so called amazing point inspection. Huge shout out for discount tire in Rapid City for finding this and protecting my son and gaining a customer for life!

Robert Dunnick

★☆☆☆☆

6 months ago

Called to have my 2023 truck tailgate looked at, while still under warranty. Asked to have a loaner lined up in case they needed an extended time to fix it. I was informed that’s not an option, I’ve never had this problem in decades. I guess it’s a Billion thing from what I can tell. Other Ram dealerships have informed me they would be happy to line up a loaner if needed.

Marcus Norton

★☆☆☆☆

2 months ago

This is an absolute joke of a shop. Go to Frankman Motors instead. I called them and had an appointment the same day and was welcomed into the lot, heated service drive, and to a very nice waiting room. Dodge’s oil change manager blamed the cold weather for them being 2+ hours behind? As did his service advisors (as if it hasn’t been cold in SD every winter). They dropped the ball and lost a customer. Your staff needs training. Go somewhere else.

Willard Lancaster

★☆☆☆☆

4 months ago

Arrived early for a scheduled appointment to have them look at 2 repairs and some routine maintenance. First car in the door that day. I needed the car back same day and the invoice even promises return by 17:00 same day. It should have taken a couple of hours to determine which services were necessary, but I didn't hear from them for over 7 hours. When they finally called I did approve scheduling a warranty repair for 1 item for next week and I approved performing 2 routine maintenance items immediately. I informed them I would get back to them on the last repair later in the day. I called back 1 hour later to approve the last repair for next week along with the approved warranty repair. Never heard back from them to come get my car. Next morning I call and leave a message asking for a status report. No call back after an hour and immediately got a really bad gut feeling. After another hour a different representative finally calls to let me know my car is ready. I arrive and find they had installed the tail lamp assembly I clearly stated I wanted done next week. No wonder I didn't get my car back last night. They also quoted, and charged me $1146, for a part that Mopar currently has priced at $902.84. So I was overcharged at least $243. I couldn't use the $75 off or $50 off coupons they mail out either and the maintenance performed were not "excluded services". In my opinion they didn't start working with my car when they promised, preventing them from completing the approved work by the time they promised. From reading other reviews, this treatment, along with overcharging for parts, looks to be regular occurrences here. This service department seems more like scam artists than a reputable dealer repair facility.

Anthony Chabane

★★★★★

a year ago

Well where to start... Five stars, that's where we'll start across the board. My sales team was phenomenal as always. Ray Jacobs was attentive to my needs and answered all of my questions. Jeff Kline and Ray found me the perfect Wagoneer...my second so far. I could not be happier.This is the perfect package I was looking for. I had some issues with some documentation so Kirk stepped in and helped fix it...then found me a rebate and a few Perks! 100 percent satisfied with this dealership. Things happen from time to time with cars, but it's the way the dealership handles the issues that really brings it home. I will never go anywhere else, billion, thank you for everything, helping this little mom and pop business keep going, and helping us with all of our vehicle adventures. Jeff thanks for the coffee cup, coffee does taste better in it!