Black Rock Automotive

Bob Ream

★★★★★

3 months ago

Black Rock serviced my last car, this car and will service the next one I get. Have been going there a long time. Great, honest attitude and service.

Barry Leamon

★★★★★

6 months ago

Very pleased with the amount of detail that was shown in diagnosing my concerns. I was kept informed of all solutions available. I was also made aware of other issues that should be addressed. I will definitely be taking vehicle back to Dave for needed servicing. My initial concern was taken care of in a very professional manner Thanks Dave.

PJ

★☆☆☆☆

2 months ago

The staff was friendly, and informative, but they charged me $900 to change my battery. Less then an hours worth of work, and less then 1 hour of diagnostic time.

sam bajwa

★☆☆☆☆

3 years ago

My car needed an oil change amongst various other things including new spark plugs and replacing a coupler in the steering wheel. I do not trust just anyone with my cars and read a handful of reviews to find the most trustworthy place to take my car. The reviews for Black Rock Auto seemed good I paid a premium going to this location as they charged almost as much as Hyundai would to fix the issues. The first issue was a minor one. After replacing the coupler the tech forgot to check the fuse and I couldn't open my trunk or gas cover. So I had to come back the next day and take an hour off of work to have them rectify it.. No big deal, I understand things happen. This second issue was a major one. When the tech went to take off the old oil change sticker on the top left windshield and replace it with the new one. He tore a chunk of my tint out. This is 3M crystalline tint that cost over $1000 do be installed on all windows of my car. I brought this up with the owner Dave and he stated that an issue like this a "reasonable expectation". He offered to patch up the 2 inch by 2 inch tear in my tint with "clear film" or a "small patch of tint". Unfortunately tint cannot be patched, if it could that would be a reasonable fix. I stated to the owner that he needs to return my car in the same condition that it was given to him in, meaning he needs to replace the entire front window tint, he stated that was not an option and he would not do that. I paid the shop $1500, and that's a hefty lesson I had to learn today. I would definitely not recommend this shop to anyone. Thanks, Sam

C Cam

★★★★★

4 months ago

Very friendly n quick svc. Got my car in and done right away!! Had my parking asst reset n so far still working. I’m not sure about pricing, but I liked that they were not pushy. They took care of what I needed now and could afford.

Ernest Echeveste

★★★★★

3 years ago

Really happy with Dave and the team at Black Rock Auto. Nothing short of pros - they were immediately ready to help me get my imported Japanese van ready for the road and had experienced technicians to handle the timing belt replacement, fuel injector pump rebuild, and necessary inspections to get my 30 year old van running like new. They even sent me updated pictures and job descriptions in real time during the process. They’re without a doubt my go-to shop for my van.

Lewis deWitt

★★★★★

Edited 2 months ago

I would recommend Black Rock Auto without reservations. All staff were friendly and knowledgeable. No hidden costs. The shop was familiar with my ‘92 Toyota pickup and was able to find a sneaky A/C leak.

Eleanor Tak

★★★★★

2 months ago

we are new to the area and we were recommended, to your auto shop. We will most likely certainly be back. The service was excellent and we were not upsold anything we didn't need. We look forward to having a long journey with your business.

Michele Silver

★★★★★

7 months ago

My regular service advisor was out of the country and I was referred to Black Rock Automotive for work needed quickly. I was very impressed with this business. They are honest, genuine and transparent. They fixed my car and also saved me from getting a $4000 repair on my engine recommended by the dealer. I will definitely be returning.

John Hartmire

★★★★☆

a month ago

I have great confidence that they are skilled mechanics based on the volume of business, and the volume of repeat business. On the flip side, you can tell about the repeat business by how busy they are fielding customers and calls. Small concern, however. Nice guys. Seem to care about their business and their customers.

Connor Smith

★★★★★

5 months ago

Absolutely phenomenal experience. I was driving through Sacramento and called them at 8:00 in the morning. They took my Sprinter in immediately and treated my vehicle as a priority to get me back out on the road the same day. They anticipated what parts I needed and even made a special trip to the dealership to get a sensor that they didn't have in stock. They were thorough, courteous and prompt in resolving my van's issues.

Lisa Lawrence

★★★★★

6 months ago

I wanted to have my 2011 Volvo S40 checked out before a planned roadtrip to Las Vegas next week. Dave was able to schedule an appointment for me the day after I called. The inspection showed a few "do now" items and he got them all done by the end of the day. It was time for an oil change so he did that too. Dave and his staff are knowledgeable, honest and friendly and it's a pleasure to do business with them. I also enjoy visiting with the office cats!

Jonathan Mills

★★★★★

3 weeks ago

Dave and his team were communicative and open in the entire process of bringing our old company work truck back to good working condition. We look forward to working with them in the future. Jonathan Mills/Mills Builders Inc.

Kathaleen Reed

★★★★★

2 months ago

David carefully explained what my car needed at 60,000 miles, made sure I got to work and back to the shop on time, communicated regularly, and treated me with professionalism and courtesy. Overall, they are great people to work with.!will use their services again!

Alexis Monteiro

★★☆☆☆

a month ago

Owner was nice. He quoted me around $300-350 for diagnostic and oil change. Upon completion my total was over $600. For just the diagnostic and oil change. No other work done. Right before Christmas, this surprise was very upsetting. They also did not clear the oil change needed reminder. I let them know and they apologized and said I can bring it back in so they can fix that. But I don’t want to go back after this costly experience so there’s that. I’ll have to figure it out myself.

Scott Hershey

★★★★★

3 months ago

I’m a repeat customer. 2006 Ford F-150 with 128,000 miles needed some attention to eliminate engine light, fix brakes and other issues common with an older vehicle. Thorough inspection, detailed recommendations, personable, professional service options discussions and quick work completion. Black Rock is highly recommended.

Walter Packard

★★★★★

a month ago

Recently purchased a Hamilton Automotive CarPlay upgrade for our Lexus NX300h and decided to have Black Rock install it. The service at Black Rock was great. Dave the owner checked me in and John the technician soon went to work on the installation. He did a great job and when the installation was completed he walked me through connecting my phone to the unit and showed me how to move back and from CarPlay to the native Lexus system. I’m really pleased by my experience with the team at Black Rock. Great people to work with.