About Business
BMW of Jackson Service Center is a leading Car Repair specialist serving the Jackson, MS, Jackson area. They provide a wide variety of solutions, including Car repair and maintenance service, Auto parts store, Auto repair shop, and other Car Repair tasks. Boasting a solid 4.8/5 rating from 87 verified reviews, their reputation precedes them. As a locally-owned business in Jackson, MS, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Jackson, MS.
Google Reviews
Melvin Butler
★★★★★
5 months ago
Reason for visit was oil leak. Mr Julius was great. The mechanic found the source of the leak. Mr Julius explained my options and all the costs. BMW repaired the car as well as cleaned it. So, Mr Julius and the mechanics made it a great experience.
Sam
★★
☆☆☆
4 months ago
I was misled regarding specific services and was provided alternate services. I’m still not sure if my car is repaired after being serviced for 2 weeks. I did receive a loaner vehicle, which was convenient.
Candi Cook
★★★★★
3 months ago
I had a great experience with the service department at BMW of Jackson! They did a great job for me! Very satisfied with all my services there!
Erica Foster
★★★★★
9 months ago
I had a fantastic experience at BMW Jackson, thanks to Josh! He was personable, extremely friendly, and always polite throughout the entire process. Josh made me feel comfortable and valued as a customer. His professionalism and genuine approach really stood out. Highly recommend working with him if you're looking for top-notch service!
Amanda Peagler
★★★★★
4 months ago
This was the best service experience I have had at BMW of Jackson. Jack was professional, easy to communicate with, and got my car ready quickly.
Brad Moritz
★★★★★
3 months ago
Justin was outstanding in his help for us to buy a BMW X5. Knowledgeable, efficient with our time, and took care of everything!
PriceRange
★★★★★
Edited 4 months ago
BMW of Jackson not only provided amazing service for my vehicle but they also provided peace of mind in knowing that my vehicle was safely secured during the repairs process. Thank you for providing “The Ultimate Driving Experience”. Sincerely, Frederick D, Price.
Cynthia Thompson
★★★
☆☆
6 months ago
Jack, the Service Advisor was great. He was professional and courteous. The reason for 3 stars is NOT a reflection on him. I’m giving 3 stars because I specifically requested that notifications be turned off and they were not resulting in a return trip to the service department. My high level of expectations were not met on this trip.
Lisa Breeland
★★★★★
4 months ago
Buying a car, usually, is a very stressful event but Justin McFarland made it A fun day for me. I wanted a BMW and Justin made it happen. I will always buy from him. I was very satisfied with the staff’s professionalism and kindness
Jarvis Brown
★★★★★
8 months ago
I recently had the pleasure of working with Josh in the Service Department at BMW of Jackson, and I couldn’t be more impressed with the level of professionalism, expertise, and customer care I received. From the moment I arrived, Josh was courteous and attentive. He took the time to listen carefully to my concerns, explained the service process clearly, and kept me informed with timely updates. Josh was knowledgeable and made sure I understood all of my options without ever feeling pressured. The technicians at BMW of Jackson clearly take pride in their work. My vehicle was serviced efficiently, and everything was completed to the highest standard. Not only was the issue fully resolved, but they also performed a thorough inspection and even addressed a minor concern I hadn’t mentioned—at no extra charge. What really stood out to me was the attention to detail and the overall experience. The waiting area was clean and comfortable, the staff was friendly and professional, and the turnaround time was faster than expected. It’s clear that customer satisfaction is a top priority for this team. I highly recommend the BMW of Jackson Service Department to anyone looking for expert care and top-tier service for their vehicle. They’ve definitely earned my trust and future business.
Jacqueline Liddell
★★★★★
5 months ago
I am more than pleased with the service given at BMW Jackson. It took awhile for the recall part to come in but the seamless service and the extras; car wash, oil change, and Julius was Amazing!!
David Allen
★★★★★
5 months ago
My check engine light came on. I dropped my X5 off on a Sunday and left the keys in the drop box. Jack called me by 10:00AM on Monday. Repair complete under warranty, No charge. It was a great experience.
Detrice Johnson
★★★★★
a year ago
I look forward to each visit at BMW of Jackson service department. I know an exceptional client experience awaits me from an honest account of services needed to a warm welcome by the staff. The cherry on top is Josh! He always greets me with a smile and willingness to help! That means a lot! Keep up the great work!
candance brown
★
☆☆☆☆
4 months ago
I wouldn't say I had the best experience. I replaced a tire and rim on my BMW X5. Although it only took 2 days to have ordered and replaced I'm highly disappointed as it took 2 1/2 hours to replace the tire. I didn't realize that the rim wasn't replaced until I got home and my son advised that they didn't put on. I called service and they said it was an oversight and that I could come back the next morning. I came back the next morning and it only took 20 minutes to put on. However how does a person overlook? I paid 1821 and I'd say I was j conveniences.
Debra Haralson
★★
☆☆☆
3 months ago
The office manager appeared to be concerned about the issues that I had mentioned about my car. My car was taken to the shop and he said that another part would be needed but it would probably take a while for it to come. They did something to my car but apparently didn’t address the issue about the oil leaking black spots onto my garage. Prior to that visit, I paid for an oil change. I need clarity because I am not satisfied with the results from my visit.
melven m
★★★★★
4 months ago
My service visit was great! Adam treated me like i was the only client in the shop. He was professional and attentive. Helped relieve a lot of anxiety about having to bring my vehicle to the service department. Thanks Adam, I appreciate your help
Donna Brolick
★★★★★
6 months ago
Jack, service manager, was awesome. He was friendly and professional. Told me what service was required based on my car mileage. Had the required service and I asked to align tires/wheels. All were completed plus they detailed my car within an hour and a half or so. Very pleased with my service experience at BMW of Jackson!
Katherine McDonald
★
☆☆☆☆
4 months ago
My husband brought my truck in for oil change... I originally had an appointment for Wednesday but needed to get rescheduled. They rescheduled it for Tuesday 12:30... it was 4:30 when he left which was absolutely crazy. I'll have to find another place bc 4 hours for an oil change was just tooooo long of a wait. If they couldn't get to me she should have said that and I could hand came on the originally date. Never again 😒
Bryant Miller
★★★★★
4 months ago
As always, the service team at BMW of Jackson has provided most excellent service to my BMW automobiles. Their service continues to exceeded all my expectations; they are friendly, courteous, knowledgeable, helpful, and reliable. I enjoy knowing my BMW automobiles are kept 100% BMW and serviced by factory trained BMW service personnel.
Greg
★★★★★
4 months ago
Buying the X5 with Abraham was a great experience. He was very knowledgeable and super friendly. He was able to answer all our questions and offered some great suggestions. He is definitely the one I will go to on my next BMW purchase.
