BMW of Pittsburgh Service

Sandy Naples

★★★★★

Edited 3 months ago

Excellent service. Especially appreciate the valet service. Everything was done on time and consistent with the estimate. I was kept informed an updated on the status of the car. Had a complete video inspection sent to me. Valet drivers were friendly. Scheduling was easy.

Richard Green

★★★★★

a month ago

Great people at BMW in Bloomfield. Employees seem to be genuinely happy. And that makes for a good experience for customers.

Jon Thomas

★★★★★

4 months ago

My car broke down and I had it towed to P&W overnight. They started diagnostics first thing the next morning and called me with their assessment. They quickly ordered the parts needed and expedited the repair. I’ve dealt with P&W on leases, purchases and maintenance and repairs for many years. I continue to be impressed with their outstanding service and I’m grateful to have them as my BMW service provider.

Marcus W

★★★★★

4 months ago

I brought my 2015 428i in for a recall fix and they got it done earlier than expected. They also gave me an estimate on replacing the hydraulic fluid for my hard top convertible that was far below what any other mechanic offered. They also gave me a free inspection of my brakes and tires with an accompanying video so I can see for myself. Impressive!

Kiran Somashekar

★★★★★

4 months ago

I’ve been getting my BMW to P&W BMW for service—even though it’s a 90-minute drive from my home and there's a local dealership nearby. Why? Because the level of care and professionalism here is unmatched. Richard Maccoy (Rich), my go-to service manager, consistently goes above and beyond to address my concerns and ensure everything is handled with precision and respect. His dedication and attention to detail make every visit worth the trip. I’ll continue trusting P&W BMW with all my service needs.

Robert Katerberg

★★★★★

5 months ago

We had a great experience with the service team at BMW of Pittsburgh. On October 10, 2025, while on a multi-state road trip, we had a tire blow out on the PA Turnpike. The specialty high performance tire we needed as a replacement was not available at the local tire store in the small town where roadside service initially towed us. We called BMW of Pittsburgh and were able to get on their schedule same day on an emergency basis and got us taken care of and back on the road! Very friendly, resourceful team with a can-do attitude! Also, comfortable waiting room with amenities (+ dog-friendly!) and places to eat across the street.

David Malli

★★★★★

3 months ago

Top shelf in every way! Easy, no B.S. buying experience. Delivery is straightforward… no pomp and circumstance (which I get feels great for your first BMW, but this was #11 for me… so I prefer to get on with it).

Bob McQuiston

★★★★★

a month ago

Pittsburgh BMW is awesome. I called them on Friday afternoon to help me with a tire that blew out due to a Pittsburgh city street pothole. They were completely booked for the day, but when I told them it was an emergency, they fit me in. Classy folks there!

Trevor Barnett

★★★★★

3 months ago

Overall the experience was great. Came in for an oil change service and they had me in and out in just a couple hours. The multipoint inspection video was definitely lacking in the inspection portion which probably wouldn’t have been a big deal if they had filled out the sheet.

Ken Kalb

★★★★★

9 months ago

My car had a problem- I called and they got me in right away. It was something that turned into a multiple day repair. Great communication the entire time. I knew everything that was going on. They let me drop off tires to be mounted. Overall very helpful and professional. Even though my repair went longer due to ordering parts, they worked to keep me in the loop. I highly recommend having your vehicle serviced/repaired here.

Alex Connolly

★★★★★

a month ago

Service at BMW of Pittsburgh is always great, Brad goes out of his way to make sure they can fit you into the schedule in emergent situations and the work is always impeccable. Quick service, quality work and they always send you videos from the shop with their findings and procedures!

Bryan Garlock

★★★☆☆

3 months ago

The service was performed timely and completely. Online video is provided of the work needed which is very helpful. Updates are frequent. My Service Advisor, Brett Valentine, was excellent. The payment and pick up process was chaotic. It has been for years, so no reason to provide detail. The dealership has instituted a 3% fee for using a credit card. REDICULOUS!! Really petty after customers spend hundreds if not thousands of dollars on service. Makes it seem like they are a small coffee and donut shop. Next time I will pay with cash, small denomination bills, and they can deal with handling all the cash.

Neha C.

★★★★★

a month ago

I have always had a great experience with BMW, all the way from ease of scheduling an appointment to picking up my car. They are great at sending detailed information about any issues with my car including a narrated video of my car. Great customer service.

Lisa Patterson

★★★★★

2 months ago

When I accidentally made a service appointment at the wrong BMW service center, my service adviser Brett Valentine was able to get my car serviced even though i wasn’t on their schedule. BMW of Pittsburgh also ubered me home since my loaner was at the center i made the appointment with. The service was done in one day. Great service all the way around.

David Hymowitz

★☆☆☆☆

3 weeks ago

Tbt not very happy with my experience here. The service its self was fine, as expected for the brand. Definitely felt like they went out of thier way to find things that are wrong and or created them. Typ. Dearship practices, make up issues, inflate repairs bills, rinse repeat. Been there two times, same way both times. IMHO - I would NOT recommend going for service here unless you have no other option.

David Papi

★★★★★

2 months ago

I worked with Bret in Service and Pittsburgh BMW did a great job on my X7. They sent a video of my vehicle and what it needed prior to the service. They also offered up to six oil changes over a three year period for less than $250. I thought that was a great offer. I will be working with them in the future.

Martania Lane (Tania)

★★★★★

a month ago

Had my car serviced for an engine starter recall- no charge to me woohoo!! My advisor (Bradley Mankey) was super friendly and courteous. The time it took for them to fix the starter was not bad at all, I was in/out very fast!! Thank you BMW of Pittsburgh for your care of my vehicle. I'm not due for an oil change until April, so I will return at that time with another positive review ((I hope))!! Keep up the good work in the meantime!