Google Reviews
Kelsey Molseed
★★★★★
9 years ago
Definitely the best customer service I've ever experienced at a mechanic. When my car needed repairs to pass inspection, they actually offered to show the old, beaten-up parts they'd removed from the car and explain what the problem was. It was an expensive repair, but I left feeling certain that it was necessary because of what they'd shown and explained to me. They even wrote "thanks! :)" on the oil change sticker. All-around wonderful service from the check-in desk to the moment I pulled out.
Stephanie Lichauer
★★★★★
8 years ago
I have had positive experiences with maintenance of all of my vehicles at Vince's. Straightforward, honest and trustworthy mechanics. Caleb is very knowledgeable about diesel engines. And Eli has done a great job with maintenance of our gas engines. My husband and I both highly recommend them!!
Bartholomew Roland
★★★★★
9 years ago
Vince and his son are honest folks who will treat you right. I lived in Pittsburgh for 5 years and used Vince for every little check and service I ever needed. On the week of my sister's wedding, my breaks started to go. I took my car in on a Monday, needing it done by Friday morning for me to make rehearsal in Michigan. Vince had it all done for me by Thursday afternoon and I couldn't have been more thankful. These folks are awesome.
David Fitzpatrick
★★★★★
6 years ago
The best experience I've ever had at an auto shop, by far. They were professional, extremely quick (had a front axel and front brakes fully replaced within 24 hours of calling!) and very friendly. Honest and experienced mechanics- I'm impressed and highly recommend their services. 6/5 stars.
Abram Patz
★★★★★
9 years ago
This was my first experience at Vince's but it will certainly not be my last! From the moment I stepped in the door the whole staff was warm and welcoming. I dropped off my vehicle for an inspection but it ended up needing some work. Vince personally called me at every step through the repair process to discuss exactly what the issues were and to seek my approval before adding to the bill. I had a few hiccups along the way due to parts in stock but again Vince called me personally to apologize and even knocked off some labor cost to make up for it. When I finally arrived to pick up my vehicle his whole staff welcomed me and then Vince actually had all of the malfunctioning parts that he replaced waiting in a pile for me to personally inspect as he went over them and explained to me why they needed replaced. I have never had such a high level of involvement in my car's repair from a repair shop. At every point Vince made me feel like everything he was doing was for my benefit and not his own. I hope to return to him for everything I may ever need done on my vehicle and wish him the absolute best for his business going forward. Do yourself a favor and head to Vince's!!!
Nathan Beyers
★★★★★
6 years ago
Best auto shop I've been to. I've been taking my Subaru here for years and they're always helpful, knowledgeable, and reasonably priced. They take the time to explain the repairs and why I need them and have never tried to push something I don't need. All the work they've done has held up well on my old car.
alex holmes
★★★★★
a year ago
I was looking for a new mechanic since my old one of 15 plus years closed down due to illness.. I was impressed with the knowledge, details, and recommendations they presented to me. They were timely and courtesy.. I will definitely use them again.. I feel I found a new mechanic
Craig Mack
★
☆☆☆☆
Edited a year ago
I stopped in to schedule a warranty issue. They were very rude... I'm not from here , I was back in town. They said they would scheduled me for the next day, But I check out of my hotel ,so I needed to stay with car. It's sad to be treated like this to someone with a disability. They laughed as i said, I needed to stay with my car, while hitting his vape. Rude, rude, rude, rude.
Adam Conti
★★
☆☆☆
6 years ago
Took my car in to have my back brakes replaced, all went well, everyone was friendly. I got my car back and my emergency brake no longer worked correctly. It was making a horrific sound after engaged and a flashing non-operating light while driving. I called them and they said bring it back no problems. Probably just needed re-calibrated. I brought my car back in and still no fix. Vinny mentioned that he would take care of replacing my emergency brake, since he was the last one to work on it, he felt responsible which I thought was very kind of him. He knew I had small kids and was worried and wanted everything to be safe. Once again great to hear. He just needed some time to get the part. He would call me when he was ready. After 3 attempts made by me to get in contact and him still waiting on part and no call back, I am left with an "unsafe" vehicle and a non-operating emergency brake. Not happy.
Jerame Miller (MILLER21E)
★★★★★
7 years ago
Vince and his crew are the most honest and trustworthy people I've ever had work on my vehicles. Their prices cant be beat and the service is top notch! They keep my 2011 Silverado and my wife's 2013 Grand Caravan in great condition.
Ashton
★★★★★
5 years ago
I found Vince through good reviews and so glad I did! He is fast, friendly, professional, and an honest man. He walks you through everything he is doing/has done, shows you where your money is going right down to the penny. He sat with me and showed me every optional route and chose the safest and cheapest one for me as my van needed *a lot* of work. Never found a better garage. He will have all my business from now on.
Susannah Davenport
★★★★★
4 years ago
I got a flat tire and had it towed to Vince's. He saw me right away, took a look at the tire and told me a nail had gone through. It took him all of 10 minutes to fix it! I hadn't even finished my coffee by the time I was out of there! Excellent service, quick repair, and overall a very pleasant experience!! Thanks Vince!
Michael Tumminia
★★★★★
4 years ago
As far as auto service and repair in Pittsburgh is concerned, this place is in a league of its own (I've been to too many). Vince is so informative, engaging, and helped me make my own informed decision about my engine repair/the long-term health of my car. You can literally tell he has a passion for the work he does and cares about human beings. I'm very satisfied with the price and turnaround time, and can gladly say I found my new mechanic (and my last one).
Michelle Kramer
★★★★★
7 years ago
Levi and the crew were great! I initially emailed Levi to obtain a quote on services and he was quick to respond. The services that I was looking to have done were recommended to me by my dealership service department. I wanted to get a second opinion and Levi was honest and said that the work the dealership told me to have done was unnecessary. I was so happy that I wasn’t being taken advantage of, I will definitely go back to Vince’s Automotive for any work that I need done on my car.
John W
★★★★★
2 years ago
My car had an unexpected brake disc failure so I got it towed here based on the reviews. Vince was able to look at it sooner than he had originally estimated and went above and beyond to make sure my other brakes weren't at risk of the same failure. Everyone I interacted with was polite and kind and the cost to fix ended up being very reasonable. Couldn't be happier.
Megan
★★★★★
2 years ago
If you have car problems... just go here. I recently moved back to Pittsburgh and started having some confusing issues with my car starting. I found Vince's based solely on reviews and I'm so thankful for their help! They pinpointed the problems and fixed my car in such a timely manner. But honestly, even more than the service, they are so fair with pricing and kind when explaining what is wrong and how to fix it. It's such a relief to have an honest go-to. Thank you guys again, so much!
Darnell Christian
★★★★★
a year ago
There is not enough to be said about the team at Vinces! I had to get an inspection done, and Vince got me over the finish line. They worked with me and were extremely communicative about everything that needed done. They were recommended to me and I recommend them to everyone. Thank you all for such amazing service!!!
Matt Bowyer
★★★★★
a year ago
Highly recommend. Scott was incredibly courteous and detailed. I had an 20+ year old Honda with an inconsistently reproducible starting issue. Because of this, I knew troubleshooting it was going to be a pain, but he was able to help diagnose the problem. I never felt pressured to take any specific action, rather he provided me a clear list of options, with pros and cons for each. Felt like I was in control. Very pleased with my experience
Anna Barton
★★★★★
9 months ago
I cannot recommend Vince's enough!!! For the first time in my life, I've experienced honest and transparent service on my car. A few months ago, I took my 2021 Honda Passport to a Honda dealership for a transmission and differential fluid change. They called me saying my brake pads were barely legal at 2-3mm. Thankfully, I did not have them replace them. Instead, I took my car to Vince's to replace them. They called me and explained that it just wouldn't be right to replace brake pads at 7mm, when there is so much life left in them. They even provided pictures with measurements for me (the dealership would not). Since then, I won't go anywhere else and I recommend them to everyone. I've gotten my tires replaced, inspections, and a side mirror replaced. Their prices are honest, I can usually get an appointment in the next couple days, the people are SO NICE, and they'll show/explain anything you want to know without making you feel bad for not knowing much about cars. I really appreciate everyone there, especially Tasha at the desk!
Ryan Noseworthy
★★★★★
4 months ago
Very quick service as well as honest and fairly priced! Just moved to the area and will be returning to Vince’s for any future needs. They also make it easy to drop off your car the night before. Highly recommend!
