CARSTAR Direct Repair Collision

Walika M

★★★★★

7 months ago

I had an excellent experience at Carstar. The quality of work was outstanding - they completed everything professionally and thoroughly and 10 days earlier than an estimate time! Kelly and other staff are friendly and helpful throughout the entire process, they took the time to explain what they were doing along with sending automated messages to give me an update of my car. I would definitely recommend this shop to others and will be returning for future car service needs. Great job all around!

Karen D Fuller

★★★☆☆

a year ago

Kind of disappointed this time cause my car was a total loss due to the labor cost. The car had a lot of mileage but it was still running just tore up in the front. I got paided but now I have to look for another vehicle. Plus the only person I spoke with was Kelly. She was nice enough, but it would have been nice to talk to the mechanic so I could have gotten a explanation of why the labor was so expensive. Mechanic was not seen or heard from. 😐 .

Lisa Filter

★★★★★

4 months ago

Everyone was so wonderful and accommodating. I was kept up to date on the progress of my car. I picked it up in perfect condition. I recommend anyone needing body work, come here. 10 stars all the way.

Kerren Griffin

★★★★★

5 months ago

Incredibly quick repair DESPITE also having to fix a bad repair job done by a repair shop a couple of buildings away. They did an amazing job and kept us updated the entire time. Will solely use them as long as I'm in Pittsburgh.

Gary Tuscan

★★★★★

7 months ago

I have had some nightmare experiences with post accident repairs, but Direct Repair made the process worry free. Kelly is absolutely the best when it comes.to communication. I was kept informed of the process every step of the way. The quality of work was beyond my expectations. Would highly recommend them to everyone I know!

Theresa Montgomery

★★★★★

7 months ago

Great job! Completed in a timely manner… even earlier than expected. Super communication and customer service. Quality work done on the car. Would highly recommend.

Susan K

★★★★★

7 months ago

Everyone we dealt with at Carstar was very kind and professional. They had our car repaired earlier than what we thought, and our car came back so clean and shiny. I highly recommend them! Thank you Car star!

Michele Moir

★★★★★

9 months ago

Kelly in the office was very helpful. I really needed my car by a certain date and they met that date which was greatly appreciated. The car looked perfect when they were done and even cleaned and vacuumed it before returning it to me. I works definitely recommend this business for auto collision repairs.

chris bricker

★★★★★

5 months ago

First time ever using this shop for repairs. Their service was fast and hassle free. Did a great job too! I highly recommend them

Ellen Harrison

★★★★★

8 months ago

Absolutely thrilled with the experience that my husband and I had with CARSTAR Direct! The entire staff was incredibly kind and knowledgeable. They had my vehicle repaired earlier than anticipated and did a phenomenal job. They went above and beyond and even cleaned my floors after the service was completed. Cannot recommend them enough!

Coley J

★★★★★

4 years ago

The whole experience with my car being damaged was horrible. My insurance company had me choose out of about 15 different people and didn’t really help much since they don’t know which shop is the best option. I couldn’t choose because I’m not used to having to do this I’ve never been in an accident so it was real frustrating ! I just happened to run across CarStar and read the reviews and took a chance. Man Sean and his team are f’n dope!!! My car looks sooooo nice!! They took good care of us! Fixed it, Cleaned it, just everything! Faster than expected too to be honest and now it’s just beautiful all over again! Thank you guys seriously♥️♥️

Kylie Brown

★★★★★

Edited 5 months ago

Excellent customer service. I was updated frequently. I got my car back better than new.

Anne Marie Emmerling

★★★★★

5 months ago

Staff is so friendly and on top of everything and my car looks amazing both inside and out after having work done after an accident.

DonnieDarko

★★★★★

Edited 3 years ago

Amazing work - car and color look brand new! Expertise is superior and super friendly staff! Highly recommend and the only place I trust with my Alfa Romeo! Sean is a super star!

Mary Beth Styslinger

★★★★★

6 months ago

Excellent customer service from start to finish. Great communication, excellent results. It was a pleasure doing business with Kelly and the whole crew.

Lauren Turner

★★★★★

9 months ago

The team at CARSTAR is 10/5! Kelly is such a pleasure to work with, and everyone is kind and efficient. The job was done in 7 business days, and they needed to replace several parts on my passenger side after I was sideswiped on Penn Ave. That side of the car actually looks better than the side without damage at this point, LOL! I will always recommend CARSTAR for anyone needing body work. Ten stars!

Sam Sieber

★★★★★

a year ago

Everyone was polite and courteous, especially Kelly at the front desk. The job was done right and on time. As an extra bonus my car was cleaned inside and out, something you don’t see much of anymore. Thanks for a job well done!