Braasch Automotive

Jaturon Sengsod

★★★★★

7 months ago

Lenny and Jenny here at Braasch are absolutely wonderful people. This place is fantastic. Super friendly staff who explain things in great detail and are completely honest.

Phillip Menard

★★★★★

11 months ago

I highly recommend Braasch Automotive. Lenny and his team of professionals are honest, straight shooters that know not only their craft, but more importantly they have integrity and treat each customer with courtesy and the professionalism that seems to be a thing of the past these days. Thank you, Len!

Jessica Mcdowell

★★★★★

4 years ago

After taking my car to a few other shops for a misfire code that couldn't be diagnosed, Lenny saved the day by not only figuring out what was wrong but fixing it within two days. He took the time to explain to me exactly what was wrong, why it might have been missed by other mechanics, and was just so kind and helpful the whole way through. I know older cars can be a pain to work on, but Lenny stepped up and helped me out and was so transparent about the process. His honesty and kindness is exactly what will keep me a loyal customer from here on out. I am truly grateful!

Blake Czar

★★★★★

9 months ago

Lenny @ Braasch really went above and beyond. I had a miserable experience with my BMW's battery dying in the middle of the road and basically blocking both lanes of traffic. Police came out and tried to help me out, but nothing we tried would work. They call Braasch and Lenny was out there really quickly. He tried to jump it and nothing would start it back up. The car wouldn't even shift into Neutral so it could get onto the flatbed. Lenny took the time to go back to his shop and get a more powerful battery charger. Even that didn't work. He took the time watching videos online until he found out how to get it into Neutral even though it wouldn't start. He showed me what to do to get the shifter to work and it did. Then hooked it up and towed it about 200 yards back to my place and helped me push it into the parking. Overall it was was a horrible night made better because Lenny went above and beyond to get my car out of the road. It was a very fair price I was charged for as long as he was out there. Highly recommend using them if you're in a bind and need a tow.

Jan Siers

★★★★★

9 months ago

Always have great service at Braasch Automotive. They went above and beyond this time to get my car fixed and back to me!

Josh Perry

★★★★★

7 months ago

Driving from Ohio and broke down outside of Chicago. Jenny and Lenny got us fixed and back on the road safe. The part of the process I liked the most was the communication. Lenny kept in contact and explained the issue, what needed replaced and most important the price. Thank you.

Dan Boutin

★★★★★

7 months ago

We've been going to Braasch for many years. They spend the time to go over all options with whatever repair is needed. Some jobs have been more complex than others, but the attention to detail in explaining whatever the issues we've had with all of our cars is much appreciated.

Tara Y

★★★★★

9 months ago

Lenny & Jenny are simply the best around! I have never experienced such transparency and practicality in looking into our aging car repairs! They are both so kind and always went above and beyond to assist. I cannot recommend them enough!

Marco Sies

★★★★★

8 months ago

I cannot say enough about the quality of this operation and its operators, Jenny & Lenny. Our truck broke down with camper in tow on our way back to Maryland and they were so kind, caring and doing their best to find and fix the problem so they could get us on our way again. We did end up staying an extra day, but after figuring out the issue as quickly as possible, they were able to help us avoid extra expenses of renting a vehicle, storage space for the camper, unexpected lodging for the weekend, etc. We're so grateful for all of their help and expertise. We highly recommend Braasch Automotive, and if we could give more than 5 stars, we certainly would! THANK YOU for everything!

Dale Musick

★★★★★

Edited 2 years ago

I took my 2001 Plymouth Prowler to Braasch to have an engine replaced. Such great attention to detail. They took care of my baby like it was their own. A great family owned business!!! Couldn’t be happier! Thanks Lenny and Jen !

Amanda

★★★★★

7 months ago

I will never take my car anywhere else! Lenny & Jenny have been a godsend. Lenny is by far one of the most knowledgeable auto guys I have ever met. He really cares about the vehicle but more importantly he cares about you. He wants to get you back on the road in a safe running vehicle. Hes not trying to become a millionaire. Its hard to find a good honest smart mechanic these days. I will recommend this shop to anyone and everyone I know. Thank you again Lenny & Jenny for everything. You have a customer for life!!

Tammy James

★★★★★

6 months ago

I wish I could add stars! Lenny worked tirelessly to figure out the problem with my car. He was exceedingly kind and answered all my questions with patience. His focus is on what is best for his clients. And Jenny! She is such a delight to work with. I highly recommend them.

Bob

★★★★★

7 months ago

Braasch Automotive in Gilberts, IL consistently delivers outstanding service. Over the years, I've had two cars serviced here, and Lenny and Jenny have always been honest, friendly, and knowledgeable, always taking the time to explain repairs clearly and offer fair pricing. Whether it's routine maintenance or major repairs, they work effectively and treat customers with genuine respect. The shop is organized and trustworthy, making car care stress-free. Highly recommended for anyone seeking reliable neighborly automotive service!

Steven

★★★★★

Edited a month ago

Excellent customer service for over 20 years. Always prompt, courteous, and professional vehicle service every time with the team at Braasch automotive. Mechanic Aiden takes great pride in his work with his attention to detail that has always been delivered in our vehicle never having to have a return to the shop for follow up work from the initial service performed. Excellent mechanic! Also, I never had to return a vehicle for a follow up on a recent service issue. Repairs and/or general maintenance have always been done right the first time. Together the entire team at Braasch automotive make having a service repair on a vehicle, a relatively pleasant experience.

Scott Stone

★★★★★

6 months ago

I took an SUV here recently for repair work based on the Google reviews I read about their service (and the fact that they read and respond to the reviews). I have to say they were great to work with at every step. Lenny explained the needed repairs and kept in contact with me as the parts were delivered and the car repaired. It was an insurance claim and Lenny worked with the insurance adjuster to get additional parts that were not part of the estimate but that he believed were needed to make the correct repairs. From everything I experienced, they deserve the five-star rating they have received from many of their customers. Thank you Braasch!

Paul LeBreck

★★★★★

5 months ago

I visited Braash Automotive to have my brakes inspected before winter driving. Lenny did a thorough job of checking everything and explained in detail the condition of my brakes and when I might need to replace them. He also checked my tires, tire pressure and coolant. A friend referred me to Braash and said he was honest and fair. I’ve been looking for a good mechanic with these attributes and feel like I have finally found one at Braash Automotive!

Miguel Gutierrez

★★★★★

5 months ago

I had an awesome experience at Braasch Automotive. Lenny and Jenny really took great care of me and my car. They were super friendly, honest, and actually took the time to explain what needed to be done and why. It never felt rushed or pushy, just real people who care about doing a good job. The work they did was excellent — my car runs smoother than ever. You can tell they take pride in what they do and want to make sure their customers leave happy. It’s hard to find a shop you can really trust, but Braasch Automotive is definitely one of them. Big thanks to Lenny and Jenny for going above and beyond. I’ll definitely be coming back and recommending them to everyone I know.