Brake Masters

Tim Wheeler

★★★★★

a year ago

Brought my car in for a full alignment after purchasing a set of tires. Turned out the front end of my Mustang was in worse condition that I thought. They were up front and told me they could perform the service but without a warranty. I then asked for a quote for a complete front end rebuild which was provided. There was absolutely no pressure from them to accept the quote and proceed. They even offered a 90 day price lock. After thinking about it overnight, I decided to go forward w/the job. Their customer service is noticeably top notch and professional. I have no reservations in recommending Brake Masters on Brundage.

B van00

★★★★★

2 years ago

Exceptional customer service. Did the work for half the price of the dealership. Needed brakes and rotors and called as a last ditch effort to find affordable service. Liz told me come on by, no appointment needed. Liz has great customer service, explains everything perfectly. I highly recommend coming here.

Mr. Hernandez

★★★★★

2 years ago

Want to give recognition to Kim and Liz who are 2 very awesome people when it comes to my vehicles needing work. Today I got my alignment done on my truck finally and I am super impressed with the customer service I received from Liz. She gave me the info I needed and days very professional. I came at a great time mid week day and they had no wait and got me right in. Definitely coming back with both my vehicles. Thank you Kim and Liz for being so professional!

Rox theFox

★★★★★

a year ago

I had a few issues with my car so i gave them a visit; Liz, and Kim are dope AF. They were both so nice and truly took care of me. From my initial phone calls, to the service, to a whole loaner car, they are super nice and will surely take care of you & your car. I was recommended by someone working at ford but i had seen them before, i also thought they only did brakes. I was SO wrong. They do SO MUCH MORE. They accept various forms of payment fortunately, so i was able to buy now and pay later. I was approved before i went down there, so that eased my anxiety a ton. All i had to do was show up, and wait. Everything went smoothly and timely. I do recommend visiting them if you’re having car trouble. No appointments needed buttt you know it’s always best to be kind, show up before 4pm & give time for the inspection. Oh that too!! Their diagnostics is credited towards the repair. For real! Don’t let these other shops take advantage of you.

Cassandra Johnson

★★★★★

a year ago

Highly recommended. I received excellent customer service. The ladies really helped educate me on my car, (girl power ✌🏿). The service was fast, and much more affordable than the dealership. Loved it, and will for sure be back.

Alisha Spilman

★★★★★

2 years ago

Kim & Liz, impeccable service! I enjoyed my experience at this location. I will definitely be going back when services are needed for my vehicle. Very welcoming energy when you walk through the door:) Went in for service on Tuesday to get brakes and rotors. Both very knowledgeable with any questions I had. Thank you both and to your team for making me feel safe in my car for my family. The car feels great!

Hello October

★☆☆☆☆

11 months ago

I been a loyal customer here for 7 plus years doing oil changes and brakes on my cars. Now that the owners have changed I got my front and back brakes done for $600. Immediately afterwards I started hearing a grinding noise to which I had to take my car back to the establishment 2 or 3 times for them to fix it. They tried telling me you need to come back 2 weeks after you get your brakes done anyways to get them adjusted, which I have never done in the past nore have i heard of. The last time I went, they finally fixed the grinding noise but I'm still hearing a squeaking noise every time I break. At this point I have no energy to keep coming back to a place I paid $600 to for brakes. With the old owners , once I got my brakes done I never heard noises afterwards. I will never be back and will find a different place in the future.

Julue De Petro

★★★★★

a year ago

Excellent customer service! Wendy and Kim are amazing! Wouldn’t take my vehicle anywhere else! Super friendly, loyal, honest, and trustworthy! Only repair what needs to be repaired! Very reasonable and efficient! Thank u!

Kaung Myat Soe

★★★★★

a year ago

This is my second time visiting Brake Master for a front hub assembly repair, and once again, Kim and Liz exceeded my expectations. They are both incredibly helpful, honest, and transparent about the work needed. They only replaced the parts my car truly required, which shows their integrity. This shop has earned my full trust, and it’s the only place I’ll go for repairs in town. Thank you, Kim and Liz, for your excellent service. I highly recommend Brake Master to anyone looking for a reliable and honest auto repair shop!

ashlee Chavez

★★★★★

a year ago

We have been taking our cars here for many years and we are never disappointed. Any time we drop our vehicles off they always call us within an hour to tell us what’s going on with the vehicle. Kim and Liz are always very honest and thorough about any work that is needed. I would highly recommend this shop to anyone!

M J

★★★☆☆

8 months ago

My recent visit to Breakmasters in Bakersfield left me with mixed feelings. While the customer service and facility were exceptional, the pricing and the recommendations for service raised some significant concerns. This is my personal experience based on my visit. From the moment I walked in, I was impressed. The office area was clean. They even had water available for clients, a thoughtful gesture, especially considering how hot Bakersfield can get. The waiting room temperature was perfect. The availability of a clean bathroom for customers also added to the overall positive first impression. If my experience were solely based on these aspects, Breakmasters would easily earn a five-star review. Wendy, a staff member, was particularly noteworthy. She was incredibly professional, cordial, and genuinely nice, making the initial interaction a pleasant one. The brake inspection itself seemed to proceed efficiently. Despite having four other customers in the waiting room, and my car being four of four in line, they managed to move people through us quickly, with most customers seemingly in and out within an hour. This efficiency was certainly A+. However, the quote I received for the necessary repairs was where my positive experience began to unravel. The price quoted by Breakmasters was comparable to what I would expect from a dealership, and frankly, if I'm going to pay dealership prices, I would opt for the dealership to ensure I receive OEM parts. The estimate felt exorbitant, almost as if Breakmasters was trying to maximize their profit as much as possible. Upon further review of the estimate, a significant red flag appeared: the inclusion of my rear brake pads, which genuinely did not need to be replaced. (PHOTO INCLUDED) While there had been no issues with the back brakes, I had specifically asked them to differentiate between what had to be changed and what was merely suggested. I asked them to check the front brakes and rotors, as well as the rear brakes in rotors. I was told the front brakes and rotors, or definitely well beyond the marks in should be changed immediately to prevent any problems with the vehicle, I was explicitly told that the rear pads had to be changed and were "well beyond the mark. And they did tell me the rotors should be changed until I ask them, what percentage would you rate them? When I was told eighty percent, I told them let's wait 9n that. Being told that my rear breaks must be changed" simply wasn't true. This experience served as a stark reminder for anyone considering a visit to a "one-stop shop" like Breakmasters: always check your own equipment beforehand, or have someone you implicitly trust provide a second opinion. My concerns were further amplified by a conversation I had with another customer in the waiting room. He recounted his current experience where his brakes, replaced by Breakmasters, lasted less than 7,000 miles. When he pushed back, citing the unusually short lifespan, and that his first set of breaks, it lasted thirty thousand miles before they changed him, and once they reviewed his records, Breakmasters did eventually replace his brakes for free under warranty. However, he expressed strong dissatisfaction, stating that if he were able to change them himself,(he had a bad back) he would have done the repair rather than bringing it back to them. He also stated that he would never return to Breakmasters again , unless these break pads, it didn't last either. Our conversation began when I simply asked if he would recommend the business; his unequivocal "no" was quite telling. In conclusion, while Breakmasters excels in customer service and facility cleanliness, the questionable pricing and potentially unnecessary service recommendations are significant drawbacks. My experience, coupled with the troubling account from another customer, suggests a need for consumers to exercise caution and diligence. It's a prime example of why getting a second opinion or having a trusted mechanic review your vehicle's needs before committing to a repair is always a wise decision.

DONALD B

★★★★★

9 months ago

Awesome 👌 Customer Service Thank you Kim... Price was just right ✅️ for the work and was done in a timely manner. Also just want to say thank you for doing a great job and friendly Service . . . I will be returning for more work done in the future.. Also they report to carfax!!!!!

Kasey Esturo

★★★☆☆

2 months ago

Was the only customer and was still there for 2 hours. Saw one employee working on my car while 4 other employees sat at a table and hung out right next to the window. Work got done but it was not a professional environment.

Salvador Coria

★☆☆☆☆

4 months ago

Showed up at 755am. Place opens at 8am. Second customer in line. Came in for an oil change. Something simple. Quoted for $90. Waited till 928am. Ended up paying $112. Almost 1.5 hrs for an oil change. Two other customers came and went and had their vehicles diagnosed. Not the fastest.

Jesus Vargas

★☆☆☆☆

Edited 7 months ago

Decent customer service but don’t expect them to accurately gauge what’s wrong with your car after an inspection. About $400 for parts and another $400 for labor that didn’t even fix the issue they were diagnosing. Also, they take their time to do the inspection too so don’t expect quick work.

Dion Isgro

★★★★★

7 months ago

I bring both my Porsche and my Sentra here for general maintenance, oil changes, and brakes, and they always take great care of me. The staff is professional and friendly, and they never try to push unnecessary work. Prices are fair, service is quick, and they explain everything clearly. It’s hard to find a shop you can really trust, but these guys have been consistent every time. Whether it’s something simple like an oil change or more involved brake work, I know my cars are in good hands here. Highly recommend.

SJ Burlingame

★★★★★

3 months ago

After being raked over the coal at a different tire shop- that starts a B and ends with an O - I had enough! Then I found Brake Masters on Brundage Ln. and I brought them the laundry list of repair that I had been given to me by the other shop, $2500.00 to be exact. After Brake Masters did their inspection they not only saved me from unnecessary repairs but made repairs to the things that were actually needed. I got everything done for over half the cost I had been quoted by the previous shop. Their warranty is great too. I only bring my vehicle to Brake Masters now - and they don’t try and take advantage of you because of your gender either! Can’t tell you how many times I’ve bad to bring a guy friend with me just so the mechanic wouldn’t over charge me or try and get me to do unnecessary work on my vehicle. Honest, good work, great prices and great customer service!! That’s what makes Brake Masters is my goto for keeping my vehicle running smoothly.