Brewster Subaru

LG G

★★★★★

7 months ago

Big shout out to Carmelina Bruni from Brewster Subaru and Rich Johnson for getting us into our new Subaru. You guys made this such a smooth transition. It really did feel like family. Thank you for putting up with my last minute changes. You guys rock!

Emily

★★★★★

6 months ago

This was my first visit to Brewster Subaru and I was totally impressed. Christine couldn’t have been more helpful and was lovely to deal with. There was no wait for my service to begin, the issues were clearly explained and my car seems great! Highly recommend!

Tasso 7

★★★★★

2 months ago

Back again for periodic service.Revious review was a 5 stsr, too bad they don't have a six star rating.since Brewster goes far beyond what one expects of a car dealer. They make certain all is right. Though there are 4 Suburu dealers closer to me than Brewster i happily travel for 1 hour to visit because they treat me so well. I shouldn't say this as who wants to pay more; they charge too little for their services.. I have had many Suburus since 1973 when they were little known in America until now. My first Subutu was a red, brand new coupe that cost $1750. from a dealer who gave up his franchise.

Patrick

★★★★★

7 months ago

Great experience purchasing vehicle. Carlos Argueta my sales representative was well informed and quite pleasant taking time to explain everything involved in the purchase. I would recommend Brewster Subaru to friends and family.

jim matesanz

★★★★★

2 months ago

During a recent trip from the Boston area to Philly to visit our daughter and grandkids , driving with my wife on I 84 near the Conn and NY state line from Boston my 2023 Subaru Outback experienced a troubling malfunction: All of the warning lights suddenly came on while accelerating to pass another car. I pulled out at the next exit and called my Subaru dealer in Acton Mass. They reassured me that it was OK to drive with the warning lights as long as they were not blinking or flashing and gave me an appointment for the following Monday when I returned. As I drove to find a way to get back on I 84 I saw a sign for Brewster Subaru. We went to the service Dept, explained the situation and our concern about continuing with the trip (it was now late Friday afternoon) . The service advisors were excellent and assured us that they would have it looked at as soon as possible. A sevice tech soon placed on a scanner and assured us that it would be OK to drive and was able to reset that warning lights. The professionalism and responsiveness by all of the staff at Btrwster Subaru were just outstanding and a credit to the dealership. They clearly noticed my wife's concern about being stranded and one of the service techs said to her that he would tell his own parent that it was OK to drive the car. Great staff and thank you for your Great Service. ! Jim and Nancy M

Briana M

★★★★★

9 months ago

Huge shoutout to Brewster Subaru. The car buying process was a pleasure. As a female customer, it’s challenging to find somewhere that’s truthful where I also don’t have to call my dad or guy friends to fact check whatever someone is trying to sell. Based on that, I’ve always felt like I could never walk in the car business alone, until the Brewster location changed my perception (in the best way). The full transparency and seamless experience were incredibly impressive. I didn’t feel like I was sold things under the rug, I felt like I was finally treated like a customer who was ready for a purchase. Appreciation is extended for the feeling of being respected, and not pressured or misled in any way. The entire transaction was handled with care, patience, and confidence. I’ll definitely be back and will tell my friends and colleagues about my experience Seperately, it’s sad to learn that I don’t know where i’ll shop in the future after also learning that the 2025 legacy is the last of the legacies. It’s a sad era for Subaru sedan girls who love the reliability, comfortability, fuel efficiency, and safe winters the legacy offers. Hopefully Corp Subaru looks a little closer at the sedan numbers and reconsiders rather than having good customers make tough decisions and having to walk away and settle for another brand.

M W

★★★★★

a year ago

Best buying experience ever! Andre and his sales team were nothing but helpful and honest throughout this whole experience. This is our first time getting a new car and Andre & our finance manager Charles made the process as painless as possible! Brewster Subaru has a wonderful sales department. Andre even took the time to show us their brand new facility, and introduced us to their wonderful service team member Melissa who helped answer all of our service questions accurately and honestly! What an amazing experience. See you guys at our first service!

Jed Lipinski

★★★★★

4 months ago

It's not rated the Best Subaru Dealership in New York State five years running for nothing. This place is the best. We bought a used Subaru Outback and the team made it easy and seamless from start to finish. No haggling, no hidden fees, no surprises. Daven was a real professional and helped us find the best deal we could. I'd heard good things and I have nothing but good things to say. Highly recommended!

Kathleen Flewellyn

★★★★★

3 months ago

I can’t say enough about the customer service and professionalism of the service department at Brewster Subaru. In addition to the regular service on my 2025 Outback, I had a few questions about some of the lighting features and the Apple CarPlay. Joey Goncalves of the service department listened to my concerns, even bringing the car back out to be sure he understood exactly what the issue was. At every step of the process I felt like there was excellent communication and explanation. If I could give more than five stars I would.

Brian Burke

★★★★★

7 months ago

Great experience. Jimmy, my salesman was easy to work with, no hard sell, spent the time I needed, explained the features of the car during a fairly long test drive. I've walked out of dealerships because of pushy, arrogant salespeople; that won't happen here.

Rosemary C

★★★★★

5 months ago

Brewster Subaru is the finest automobile dealer I have ever dealt with. They don't just want to make their customers satisfied they have a built-in ethic that is; they are not happy unless their customer is. I live almost an hour away. There are 4 Subaru dealerships much closer to me. I would not think of visiting these dealers even though their locations are so convenient. From sales to service Brewster Subaru is best. I first dealt with this dealer when they were located in Kingston, NY I purchased a Forester from them. With a trade of my 2 year old Forester my cost was an Amazingly low $3500. They sold this dealership to an other car dealer. When I went for repair of my relatively new car the new car dealer (after this store sold by owners of BREWSTER Subaru to the new owner) quoted me $1650 for a new wiring harness about which they said was eaten by mice. An independent mechanic whom I deal with tightened a loose electrical lug and my lights were back working. I found Brewster Subaru while shopping for a Solterra a few months later and Brewster made its acquisition easy. I then discovered that they were the same company as the Kington dealership (before they sold to the one who told me that mice were eating my car.

Brian Mark

★☆☆☆☆

2 months ago

My family and I financed a 2017 Subaru Impreza from Brewster Subaru in early 2024, working with Christian Aguilar. At the time, Christian was helpful and personable, and we understood he was juggling responsibilities, including a new child. Unfortunately, he left the dealership shortly right after making his commission, leaving us without the same level of support. Since buying the car, we’ve run into multiple issues. Despite regular maintenance, the battery recently died. This left me stranded and needing a jump-start. The driver’s window also stopped working, and even with help from a friend who’s an automotive professional, we couldn’t fix it without further problems. Loaner vehicles were unavailable when we needed them. Additionally, other service staff have been inconsistent and pressured us into unnecessary service upsells despite regular maintenance. Overall, this experience has been disappointing. Issues weren’t fully disclosed at purchase, warranty coverage didn’t protect us as expected, and service has been inconsistent. I recommend considering a local dealership over this franchise.

Agata De Santis

★★★★★

7 months ago

Firstly, the showroom was clean and inviting for you browse and sit in the vehicles. We met with Andre who was very knowledgeable, patient and answered all of our questions. We took a test drive in two different cars the Forester Hybrid and Outback. Additionally, I met with Rich to finalize the purchase of my Outback. Rich was very detailed in explaining the warranties I have with the car. Both Andre and Rich were professional and well versed not only in Subaru cars but cars in general! I would definitely recommend Brewster Subaru to family and friends! Thank you Michele M and Michael B. for recommending Brewster Subaru! I love my new Subaru!

matt delcantaro

★★★★★

2 months ago

Went in on a busy day, was greeted and helped promptly. Worked with Ken, was professional and courteous, pleasure working with him. The entire team worked with me and weren't pushy. Walked out with a lease that day with agreeable terms. I also had been servicing my other Subaru there prior to this lease. Service dept experience has been the same professional and courteous, service has been solid.

Liam Sheeder

★★★★★

7 months ago

We leased a 2025 Forester from Brewster Subaru. My wife and I got there later in the day. Carmelina helped us and patiently brought up 3 different vehicles to look at. She was helpful but not pushy and stayed late getting everything set for the next day. The following day she had everything ready. She also took the time to make sure we were comfortable with all the features of the Forester. Charles helped us with the lease paperwork, he was very competent, personable, and we were done in no time. We had our puppy with us and she got loved by all the staff. Everyone treated us like family, and it was just a fun experience. We would highly recommend Brewster Subaru. Great staff and great selection!

Anthony101 Carrubba

★★★★★

6 months ago

Awesome Beautiful Clean & Very Friendly People ! Probably one of the Most Amazing Dealerships I've ever been to, and They offered coffee or water , they are very Patient and not pushy at all ! Im telling anyone I work with, family , friends , You want too buy a car ? Go to Brewster Subaru its worth the ride out of state , right over the CT border , if they dont have it they will find it for you and or Help you ! I bought a Used 2020 RAM Power Wagon low miles and Great price ! Love it ! Thanks Brewster Subaru ! Thanks to The Used Car Manager to the Saleman Andre Im probably saying his name wrong but Really Nice guy ! Down to earth Everyone was very nice ! Im 60 years old its was a very nice Experience ! Trust me I've had some not so nice ones !

Jenn M

★☆☆☆☆

4 months ago

If you take your car here make sure they check all your concerns. On 8/19/2025 I went in for an oil change and had a concern about my battery leaking acid. Also the car died on me a couple of times. I asked them to check the battery and of course they tell me all these other suggestions but told me the leaking of acid was normal. So I felt confident that the battery was good. Come today11/25/205 I’m get tires and the shop checked to battery and they told me it’s no good and that it should not be leaking any acid at all. (See photo). I get the battery 2 years ago and only had it for less than 30,000 miles. So I called today and they don’t even know if they checked the battery. Very poor service.called today and told me since they weren’t the Subaru store that placed the battery that I would have to buy a new one. My suggestion is make sure all your concerns are written on your bill. Definitely won’t be returning there anymore. This is my 3 and last Subaru that they will be servicing. Warranty on battery is 30 months. Will be servicing at the original Subaru and keeping fingers crossed that Brewster Subaru did not screw me out of a warranty. UPDATE: Went to another Subaru dealership and the battery was fully cover with no out of pocket expense.